Manager Customer Service

LisaMarie Fabela

Phone: 408-***-****

Objective: To become part of a company that allows me to demonstrate my multi-tasking abilities with room for learning and growth.

Work Experience:

2007-2011 Rescue Rooter Santa Clara, CA

Sales Coordinator

• Responsible for managing technicians schedules; leads, appointments and dispatch technicians.

• Responsible for daily office operations; filing, preparing estimates, preparing work orders, processing accounts receivable, processing daily sales input and daily deposits.

• Responsible for fielding customer inquiries; service issues, changes, etc.

• Responsible for assisting technicians with accounts; procedural documents, purchase orders, etc.

• Responsible for filling-in when short staffed.

• Responsible for multi-tasking in a fast paced environment.

2005-2009 Verizon Wireless San Mateo/Redwood City, CA

Customer Service Representative

• Assisted customers with billing issues, new phones, price plans, and accessories sales.

• Managed cash; opening/closing operations and daily deposits.

• Assisted co-workers with sales, monthly inventory, floor stocking, and store maintenance. Please note worked at Verizon as well as a full time job with ESI & Rescue Rooter

2006-2007 Environmental Systems, Inc Santa Clara, CA

Dispatcher HVAC

• Managed filing system, answered phones, conducted internet research, and communicated with customers daily.

• Prepared quotes daily for customers; PM proposals.

• Responsible for dispatching incoming service calls, ordering parts, and maintain communications with service technicians, foreman and service manager.

2005-2006 Veterans Palo Alto, CA

Medical Clerk

• Worked directly with patients; processed medical records and assisted with explanation and filling out medical forms.

• Assisted Attorneys, Correctional Facilities, Clinics and other hospitals with medical record processing, retention and updating.

• Directly assisted doctors with patient’s forms; EDD, Disability, DMV records, etc.

2003-2005 Solectron (Retail Division) Bay Area, CA

ATL (Area Team Lead)

• Managed 14 employees in 5 different locations.

• Managed payroll; timesheets, schedules.

• Acted as store manager assistant; hiring and training of new employees.

• Prepared spread sheets with estimates on accessories.

1999-2003 All Star Auto Glass Santa Clara, CA

Office Manager

• Supervised 10 employees; two office assistants and eight technicians.

• Managed payroll; timesheets, schedules (route technicians).

• Prepared work estimates.

• Processed daily deposits, close of business processes and end of month reconciliation.

• Managed buys from vendors and dealers.

• Managed hiring and training of new employees.

Contact this candidate