Customer Service Management

Archie W. Rice III

**** ****** **.

North Brunswick, New Jersey 08902

*************@*****.***

P: 609-***-****

Education

Certifications

April 2014

Horizon AV, LLC, Pittman NJ

Audio Sound Technician

September -November 2011

Camden County College Division of Continuing Education, Blackwood NJ

Customer Service

Degree: 2.4 C.E.U

Undergraduate

September 2008-2010

DeVry University Philadelphia, PA

Degree: Bachelors of Technical Management

Graduation Status: In Progress

Secondary Education

September 1992-1995

Absegami High School

Degree: Diploma

Graduation June 1995

Summary of Qualifications

Computer Software Programming

Microsoft Office Training including Word, Excel

Debt collection training according to Fair Debt Collection Practice Act (FDCPA)

Skip Tracing tools Training

Data Entry

Audio Sound Technician Training

Awards

Customer Service Representative of the Month of September 2011, December 2011, January 2012

Leadership, Covering, Discipleship Man of Valor May 2014

Ocean Spray 1995

Employment

October 2014-April 2015 Netline Corporation, Edison, NJ

Call Center Representative

Perform outbound calls (250+ per day) to business individuals to verify contact information and qualify sponsored offers. Provide business individuals with appropriate information and documentation with regards to Netline’s services and sponsored offers.

September 2012-2013 Accounts Receivable Management, Thorofare, NJ

Senior Claims Adjustor

Managed loan debt consolidation and assisted consumers with debt rehabilitation. Settled accounts for business clients including Sallie Mae, GMC, Chase Auto Services, Chrysler Financial, AmeriCredit, and Wells Fargo Bank. Performed skip tracing and due diligence functions to ensure compliance of all Federal Regulations. Adhered to the Fair Debt Collection Practices Act and Federal and State bankruptcy laws.

September 2011-2012 M.R.S. BPO, LLC Cherry Hill, NJ

Recovery Specialist

Exercised the highest level of professionalism in the recovery of financial assets of automobile and credit card debtors.

July 2009- Sept. 2011 Accounts Receivable Management, Thorofare, NJ

Junior Claims Adjustor

Managed loan debt consolidation and assisted consumers with debt rehabilitation. Followed the Fair Debt Collection Practices Act and Federal and State bankruptcy laws.

July 2007-2008 Sallie Mae Financial Services Marlton, NJ

First Party Collector

Effectively communicated with defaulted student loan borrowers via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolved issues of a non-routine nature as necessary.

January 2005- July 2006 Professional Recovery Services Vineland, NJ

Junior Claims Adjustor

Retrieved debts for the following clients: HSBC Bank and Premier Bank referencing automobile and credit card debt. Reported account activity status directly to my lead supervisor. Participated in team assessment and strategic planning.

Sept. 2003-Nov. 2004 Accounts Receivable Management, Thorofare, NJ

Junior Claims Adjustor

Managed loan debt consolidation and assisted consumers with debt rehabilitation. Settled accounts for business .Performed skip tracing and due diligence functions to ensure compliance of all Federal Regulations.

Aug. 2002-Nov. 2002 FedEx Cherry Hill, NJ

Packaging Handler

Loaded and stocked shipments at the company warehouse. Assisted drivers with handling of merchandise. Delivered products and services to consumers in a timely fashion.

June 2001-2002 Borgota Hotel and Spa Atlantic City, NJ

Security Officer

Provided security on the hotel premises. Monitored surveillance cameras. Responded to several emergencies which included fire alarms, medical emergencies and suspected criminal activity. Support and carried the "My Borgata Way" team philosophy throughout the property.

Volunteer Experience

Easter Basket Food Drive 2014

VICCC Audio Engineer 2011-2014

VICCC Community Festival 2012

M.L.K. Day of Service 2012

Revised June 2014

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