Customer Service Supervisor

SUSAN R. ZEMORE

**** ***** **.

Swartz Creek, MI 48458

810-***-**** (Home) or 810-***-**** (Cell)

Email: acr27g@r.postjobfree.com

OBJECTIVE:

Desire a challenging position that will utilize my education and work experience with a company where I can become part of their team.

EXPERIENCE

NOV. 11, 2013 –PRESENT

SEPT. 25, 2012 – MAR. 2013

Qualified Staffing 1060 E. M-21 Owosso, MI 48867 989-***-****

Assignment: Terex/Simplicity Engineering, Durand, MI

HR Contact: Kristen Weaver 989-***-****

Job Title: Receptionist – Full-time Contract Position

Greet visitors, telephone operator, conference room scheduling, petty cash processing & Journal Entry Verification.

Mail distribution including outgoing metered mail and UPS overnight.

Process Sales Order, Invoicing & Checks for mailing.

Organize paperwork for shipped machine orders for scanning & filing.

Organize & create new machine manuals to be shipped to customers.

Work with Microsoft Word, Excel, Power Point & Outlook..

Aerotek 2610 Gateway Center. Flint, MI 48507 810-***-****

Assignment: McLaren Surgery Center Supervisor: Mary Clements

Jan. – Mar., 2013 Job Title: Insurance Verification

Verify patients medical benefit information via insurance websites and contacting providers direct.

Contacting patients to confirm insurance information and co-pays.

Assignment: HealthPlus Supervisor: Mary Gramke

Sept. – Dec., 2013 Job Title: Enrollment Analyst

Processing return mail, responsible for processing Medicare

Acknowledgement & Confirmation letters to members,

scanning member documents to electronic file system.

Work with Microsoft Word, Excel, Amisys & MACESS programs.

HIPPA Training Class completed 11-15-12.

JULY 30, 2007 –

JUNE 28, 2012

MAR. 2002 – APR. 2006

Team 4072 Market Place Flint, MI 48507 810-***-****

Supervisor: Danielle Bowers 810-***-**** (Cell)

Job Title: Special Events Coordinator – Full-time

Assist in organizing 1 to 6 quarterly conventions for 6,000 - 8,000

attendees and all special events for independent business owners

who are supported by the Team office.

Attending conventions to assist with on site coordinating & organizing of the events.

Work with venues and hotels regarding conventions, contracts, hotel reservations, invoicing, BEO’s & insurance certificates and payments.

Coordinating with Finance Department regarding event budgets & profits.

Egencia Travel Manager, coordinate air travel & car rental for convention staff. Coordinate & maintain travel points/frequent flyer miles available thru airline travel programs.

Coordinate with housing site regarding convention attendee’s hotel reservations.

Create and & maintain multiple Excel spreadsheets and Power

Point presentations pertaining to conventions.

Maintain all office supplies & Backup for incoming phone calls.

Northwest Tire & Service G-3425 W. Pierson Rd. MI 48504

Supervisor: Jack Slater 810-***-****

Job Title: Receptionist/Secretary – Full-time

Receive Visitors, Mail including sorting & distribution, Scheduling

Conference Room & set up for all meetings & luncheons.

Responsible for 6- Line Phone System.

Faxing, Filing and Typing including creating & maintaining

Excel Spreadsheets to track misc. monthly reporting.

Maintain all office supplies, Distribution of supplies to all store locations.

Accounts Payables 10% vendor accounts and all Dealership

accounts, Clearing invoices and balancing Monthly Statements.

NOV. 1991 - JAN. 31, 2002

Trinity Industries, Inc. 2610 N. Dort Hwy., Flint, MI 48507

Supervisor: Linda Heasley 800-***-****

Job Title: Secretary/Systems Administrator – Full-time

Responsible for 5 line phone system, mail, order entry, typing, filing,

invoicing and Customer Service, Order & maintain office supplies.

Daily/Monthly Reports, Daily Systems Backup, System

Troubleshooting, Create & maintain excel spreadsheets.

Work with Microsoft Word, Excel, and Groupwise.

EDUCATION

Bendle High School Burton, MI

Genesee Area Skill Center Flint, MI

REFERENCES

Angela Ragand 5517 Kimberly Grand Blanc, MI 48439 810-***-****

Alicia Matthews 5066 Vassar Rd. Grand Blanc, MI 48439 810-***-****

Rebecca Fugitt 3467 Seymour Rd. Swartz Creek, MI 48473 810-***-****

Contact this candidate