Customer Service Technician
Resume:
Gwendolyn Hall Schwan
Athens, AL *5611
(256) 318- 0171
************@***.***
SUMMARY: Twenty years’ experience in electronics industry. Much of this employment has been on Aerospace/ government contracts. I also ran my own home based business
.
WORK EXPERIENCE:
Little Blessings Child Development Day Care, Athens Alabama
5/2013-1/2015 assistant Director
Little Blessing Center is a Christ centered school that provides child care and academics, for fulfilling the church's God-ordained in carrying out the Christian education mandate. My goal is to assist in educating your children emotionally, academically, socially, and spiritually in a safe healthy, happy Christian atmosphere. CPR certified
STI Electronics, Madison Alabama
8/2012-1/2013 Technician Solder
Mechanical assembler, wire, solder, and coat to Engineering build to print.
PTH/SMT hand load touch up and rework from assembly line and test.
Worked on prototype assembly’s board level Certifications Include: IPC-610,ANSI-
J-STD-001
Avex Electronic Inc. Huntsville, Alabama
07/95-03/97 Solder Technician
General duties include: PTH/SMT hand load touch up and repair.
Data Entry, Ensure work instructions were current and accurate
Final Product inspection, Test returns customer rework/repair
Products, Gold finger repair (Gold Brush 50). In-house Certification
Included ISO 9000 Class 1, CRT 0101518 – PTH/SMT rework and repair,
STA002/514 – ESO Cert Program, STA 012/612 – SPC 96, STA 006/511
Statistical Process Control
SES Inc. Madison Alabama
1/2009-6/2011 Material Handler
Received purchased and government property into the Dunlap stockroom. Verifies
Serial numbers and then enter the information in to cost point and location into the
pull materials for kitting per the routers ensuring the serial numbers, rev, quantities, and
are correct. Assist project analysts, and planners. Assembles kits and packages and the
various materials orders brought to the assembly floor. Assemble per router and quality assurance directions. Ensures all items are counted correctly and packaged in accordance with instructions provide by the area lead. Follows priorities set by Production control. Performed cycle counts, and cycle audits follow all QMS, HAZMAT, safety, and SES-I policies and procedures. In house certified in fire safety EOS /ESD licensed forklift operator and certified in The ANSI material Safety Data Sheet. Perform clerical duties for the stock room and Cycle count area.
6/06-10/08 The Lady Bug (Home based floral design).
Owner and manager performed Production, Product marketing, selling, customer service and bookkeeping for the business. Created original and custom made designs for customers.
Wildwood Electronics, Madison, Alabama
10/97-10/06 Tool crib supply coordinator for production, Member of Lead team for Production
General duties include: Oversee daily operations of 100K Clean Room
SMT Rework/ repair -Supported test departments for Boeing and Wildwood.
Build to print prototype and modification of PWB & Modules for Boeing, mechanical assembly, some coating experience on PWBS, using UR and AR coating
NASA satellite systems, wire to print mods, PWB, chases, Operated reflow oven and bonding dead bugging wire modifications. Mechanical assembly, some cable assembly,
Machine and hand Loading, reflowing and bonding Modules
Data Entry, Ensure work instructions were current and accurate
Final Product inspection, Test returns customer rework/repair
Products, Gold finger repair (Gold Brush 50). In-house Certification
Included ISO 9000 Class 1, CRT 0101518 – PTH/SMT rework and repair,
STA002/514 – ESO Cert Program, STA 012/612 – SPC 96, STA 006/511
Statistical Process Control
SCI Systems – PT.13 Government, Huntsville, Alabama
05/90-11/93 Solder/QA Technician
General Duties include: Solder rework to print on PCB /PWB
Rework off wave PTH/SMT parts
Perform SMT/PTH inspections of PCB /PWB final QA
Chemical bonding and removal
Perform limited QA duties in Stockroom
Fill orders from Stock for Production, Shipping and receiving
Certifications included DOD 2000 (Soldering), MIL 2000, MIL 2000A (limited QA),
EDUCATION
2/2012-Calhoun Community Collage
Certificate Program in Medical coding
9/2011- Kaplan University
Medical reimbursement
08/09 - Calhoun Community College
Manufacturing Fundamental
Manufacturing Applications
Accounting Fundamentals
Accounting Fundamentals II
97/99 Soldering Technology International Madison, AL
2003 - MSFC/NASA -STD-8739.2 and MSFC/NASA-STD-8739.3
1997-2003 – Gov.-STD 2000A
2003-J-STD-001 and Certified IPC Specialist
IPC 610 class 3 – Soldering and Assembly
1982/1986 - Johnson High School, Huntsville, Alabama
COMMUNITY SERVICE:
Keep Athens -Limestone Beautiful of Athens
L.C.C.I. Limestone County Churches, Inc. Interviewer and food pantry
Volunteer for homebound seniors
March of Dimes Co-Chair for Wildwood 1 year
Bowl-a-thon for SCI- 2 years
Shiners’ Daughters (Rainbow girls/Jobes Daughter)
REFERENCES: upon request
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