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Customer Service Manager

Location:
Erie, PA
Posted:
October 11, 2015

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Resume:

Frederick Thomas Everette

acr1q0@r.postjobfree.com

Local Address Permanent Address:

**** *** ********** *** **** 6th St. NW

Apartment #1312 Birmingham, AL 35215

Tuscaloosa, AL 35405 205-***-****

Objective: To obtain experience in a field where team work, patience, attention to detail and excellent customer service skills may be utilized to further the goals of the company.

Education: Bachelors of Science: Concentration in Psychology

Stillman College, Tuscaloosa, AL

Expected Graduation year: Spring 2015

Cumulative GPA: 3.4

Employment

History: Tuscaloosa, AL

Cobb Theatre – Assistant Manager- October 2014- Present

• Continually excellence in service, food quality, and innovating planning.

• Maximizing the profitability of the box office, concessions, and other revenue sources.

• Regularly inspecting building and equipment conditions and maintenance.

• Controlling all expenses and shortages, taking appropriate corrective measures as necessary.

Tuscaloosa, AL

J.C. Penny’s Clothing Store- Manager of Visual- February 2009- October 2014(Transferred)

• Lead expert.

• Plan work schedules for team members.

• Make sure displays and graphics are up in a timely manner.

• Follow up on work results with team members.

• Protect team members by creating a safe and clean store environment.

Birmingham, AL

J.C. Penny’s Clothing Store- Team Lead (Cashier) - February 2009- July 2013

• Handle and provide fast and welcoming customer service.

• Maintain accurate transactions and secured balanced cash amounts.

• Provide great customer service.

• Count cash registers down to ensure all transactions are appropriate amounts.

Birmingham, AL

Birmingham Water Works Board- Summer Internship- May 2010- August 2010

• Ambassador for the Water Works Company of Birmingham, AL

• Corresponded water quality awareness

• Reported water quality test results to supervisors

• Provided superior customer service to customers

Affiliations/

Achievements

• Alabama A&M University Honor Roll- August 2011- 2013

• Collegiate of a 100 Black Men Mentorship

• Former Marching Maroon and White Band (Alabama A&M)

• Blue Pride Marching Band (Current- Head Drum Major- Stillman College)

• National Association for the Advancement of Colored People (NAACP)

Community Service

• Collegiate 100 Mentoring

• Food drive

• Mentoring at Rolling Hill Elementary

• Volunteer Red Cross

Skills Microsoft skills, Aloha, Photo Express, excellent communications and well organized.

References Available Upon Request



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