Maintenance Active Directory
Resume:
Eric M. Wolfe
Tarentum, PA 15084
****.*****@**********.***
Professional Profile
Detail driven, goal-oriented technology professional with a proven track record of providing sustainable IT solutions to meet the needs of ever-changing environments.
Experienced in leading and managing IT services within diverse business models
Committed to solid business practices that support the mission and vision of the organization
Effective decision-making, combined with a focus on continual improvement and outside-of-the box solutions
Skill Set
IT Governance: Network, system, website security business continuity design, testing, and implementation Sarbanes/Oxley SAS-70 HIPAA FFIEC and FDIC compliance security policies and procedures risk assessment and risk management IT auditing
Hardware: Cisco routers, switches, and firewalls, Alcatel/Lucent switches and PBX systems, Checkpoint Firewall and VPN, SecureWorks (Dell) iSensor appliance, Castelle FaxPress, Shiva Remote Access Server, telecommunications equipment and wiring, frame-relay networks, fiber connectivity, digital surveillance systems, LaserJet and DeskJet printers, HP JetDirect, Dell and HP servers, Dell Powervault tape robots, Equalogic, HP, and Pogo SAN devices
Software/Programming: Microsoft Windows Servers (NT – 2008), Microsoft Active Directory, DNS, DHCP, and Terminal Services, Microsoft IIS, SUS & WSUS, Microsoft Operating Systems (DOS – Windows 7), Microsoft Exchange 5.5 and 2003, Microsoft Office Suite, Microsoft Image Composer, Novell 3.x, 4.x, 5.x, ZENWorks and NDS, Apache Web Server, limited Solaris Unix, limited Red Hat Linux, limited Citrix (Presentation Server and Access Gateway), Veritas BackupExec, Network Associates AntiVirus (including Groupshield for Exchange), Symantec AntiVirus, Webtrends Analysis Suite, VNC, Borland dBase III and IV, Borland Quattro Pro, Macromedia Flash and Dreamweaver, HTML programming, CGI scripting, ASP, PHP, and VB programming, MySQL, Microsoft SQL Server
Education, Professional Development, Awards
B.S., Computer Information Systems
Robert Morris University, 1997
A.A.S., Computer Information Systems / Telecommunications
A.A.S., Business Management
Community College Beaver County, 1994
Cisco Certified Network Associate/Cisco Certified Network Associate-Security, February 2013
Certified Information Systems Security Professional (CISSP), April 2012
Certified Virtualization Expert, August 2010
ICBA Certified Community Bank Technology Officer, April 2005
Checkpoint Certified Security Administrator (CCSA), February 2001
Dr. Anthony Debons CIS/Telecommunications Excellence Award, 1994
Employment
James Austin Company IT Manager (contract): 2015 – 2015
Manage the Network, Systems, and Security operations for the company computing environment
Responsible for administration, enforcement and development of security policies regarding system access, application access, e-mail usage, remote access
Install/configure/manage/maintain company Spam filters, Sonicwall firewalls, Mitel VoIP system
Responsible for creating and maintaining documentation on all hardware and software
Perform installation, configuration, security hardening, and maintenance of Microsoft 2012 Active Directory servers (including DNS, DHCP, IIS)
Perform routine hardware and software maintenance and troubleshooting for company clients
Carlow University Technology Director: 2014 – 2015
Manage the Network, Systems, and Security operations for the campus computing environment, including the supervision of 3 full time employees
Responsible for yearly IT budgets, including cost-benefit analysis and needs assessment
Responsible for administration, enforcement and development of security policies regarding system access, application access, e-mail usage, remote access
Install/configure/manage/maintain campus Spam filters, Cisco ASA firewalls, Cisco VoIP system, Cisco wifi system
Responsible for creating and maintaining documentation on all hardware and software
Perform installation, configuration, security hardening, and maintenance of Microsoft 2003 Active Directory servers (including DNS, DHCP, IIS)
Perform routine hardware and software maintenance and troubleshooting for campus clients
Carnegie Library of Pittsburgh Information Technology Manager: 2010 – 2014
Serve as Library representation on the eiNetwork Board of Directors and IT Steering Committees
Serve as IT representative on the Library’s Executive Leadership Team
Manage the Network, Systems, and Help Desk operations for the Library’s computing environment, including the supervision of 4 full time employees
Responsible for yearly IT budgets, including cost-benefit analysis and needs assessment
Responsible for procuring $175,000 annually in E-Rate funding from the Universal Service Administrative Company (USAC)
Responsible for administration, enforcement and development of security policies regarding system access, application access, e-mail usage, remote access
Responsible for all hardware, software, and training throughout the organization, including 18 branch offices, 2 administrative offices, and 300 users
Responsible for creating and maintaining documentation on all hardware and software
Perform installation, configuration and maintenance of Microsoft 2003 Active Directory servers (including DNS, DHCP, IIS)
Oversee the generation of monthly/quarterly/yearly statistics that are used to make decisions on the future of the Library system
Perform routine hardware and software maintenance and troubleshooting for Library clients
North Allegheny School District Coordinating Supervisor of Network and Systems: 2008 –2010
Managed the Network, Systems, and Field Service operations for the district’s 4,500 node computing environment, including the supervision of 7 full time employees
Developed security policies regarding system access, application access, e-mail usage, remote access
Provided IT risk management, including documentation, administration, and enforcement of policies and procedures related to IT risk
Offered suggestions, improvements, etc. to internal processes and controls, as well as offered advice on streamlining operations to better satisfy both internal and external client requirements
Assisted in the compliance of information systems audit requirements. This included internal process and procedure requirements as well as all state and federal audit examinations
Responsible for the installation, configuration, and maintenance of Alcatel network and phone equipment and LAN/WAN/Wireless connectivity
Performed installation, configuration and maintenance of Microsoft 2003 Active Directory servers (including DNS, DHCP, IIS) and Compaq/HP servers running various applications
Classic IT and Design IT Consultant/Owner: 2005 – 2008
Performed various data conversions utilizing Microsoft Access, MUNIS
Performed security assessments for various clients utilizing industry standard tools and techniques
Provided custom database programs to various clients
Installed and configured Veritas BackupExec archive solution for various clients
Performed installation, configuration and maintenance of Microsoft 2003 Active Directory servers (including DNS, DHCP, IIS) for various clients
Performed installation, configuration and maintenance of IBM e-Series and Compaq/HP servers running various applications
Performed installation, configuration and maintenance of Cisco switches and routers, Linksys switches and routers, Alcatel/Lucent switches, Cisco Pix firewalls, and Checkpoint firewalls
Performed routine hardware and software maintenance and troubleshooting for various clients
Developed and maintained various corporate and personal websites
Fidelity Bank Vice President of Information Systems: 1998 – 2005
Responsible for oversight of the day-to-day operations of both the Data Processing and Network Administration departments
Responsible for day-to-day Checkpoint firewall administration, including rule base creation and modification, VPN access, etc.
Responsible for day-to-day management and administration of intrusion prevention service, including daily report generation and review, as well as monthly reporting to corporate IS Steering Committee
Chairman of the Business Continuity Committee. The committee oversees the Business Continuity Plan and assures that the plan is current and effective
Chairman of the Website Committee. The committee makes all decisions concerning the corporate websites, including content change, marketing strategies, etc.
Played key role in conversion of outdated mainframe system
Lead technician in the complete revision of business continuity procedures, including disaster center change, protocol modification, etc. The results were significant cost and time savings, as well as a more reliable process
Played key role in streamlining the day-to-day operations of the Data Processing department, including scripting and custom programming to automate key processes
Lead technician in the replacement of outdated Automated Voice Response System and Internet Banking System, including setup, testing, and implementation
Lead technician in the addition of check image and statement retrieval via the Internet Banking System
Lead technician in the opening of 3 new branch offices, including the conversion of all information systems and management of all technology installations
Designed and implemented a corporate Intranet using existing hardware and free software. The result was a central repository for Bank information, policies, procedures, forms, etc. The implementation of the Intranet has increased productivity throughout the organization and made work flow processes more streamlined
Responsible for the compliance of all information systems audit requirements. This includes internal process and procedure requirements, as well as all state and federal audit examinations
Responsible for all hardware, software, and training throughout the organization, including 13 branch offices, 2 administrative offices, and 160 users
Lead technician in the design and implementation of the corporate-wide LAN / WAN conversion, including a switch from point-to-point connections to a dedicated frame-relay service utilizing Cisco equipment. All server hardware and software was replaced, as well as all pc workstations
Designed and implemented multiple Microsoft Access programs to streamline backoffice procedures (pc hardware / software inventory, e-mail tracking, yearly safe deposit box billing systems, record retention, and teller management)
Designed and implemented an automated property tax system for payment of Allegheny County and City of Pittsburgh taxes
PA Department of Transportation Systems Analyst Supervisor: 1997 – 1998
Responsible for all pc, telephone, network, and mainframe systems
Responsible for end-user support and training of 200+ employees
User-base consisted of users in Allegheny, Beaver, and Lawrence counties. This included all maintenance sheds, county offices, and main district office
Responsible for all EDP budgets and purchasing
Novell 4.x network administrator, including NDS and ZENWorks
Responsible for district-wide voice mail system
Responsible for all network and telephone wiring
Liaison between District personnel and Central Office Bureau of Information Systems, including multiple trips to Harrisburg for technology briefings and training
Lead IT technician responsible for the setup of the Traffic Management Center, including office wiring and design assistance
Designed and implemented multiple Microsoft Access programs to aid in backoffice procedures (pc hardware / software inventory, e-mail tracking, department scheduling)
Introduced the concept of digital photography to replace standard 35mm cameras. This included making a detailed presentation to the Lieutenant Governor and his staff
Setup, configured, and operated video conferencing system for the district office
Baker Environmental, Inc. Programmer/Assistant Systems Analyst: 1994 – 1997
Responsible for all pc and network systems, including servers, workstations, printers, network hubs, etc. This included hardware maintenance, troubleshooting, software and hardware configurations, and routine maintenance
Responsible for HP LaserJet printer maintenance and toner cartridge contract
Responsible for end-user support and training of 110 employees
Responsible for environmental programming design and implementation utilizing Borland dBase and Quattro Pro
Responsible for computer hardware and software inventory
Novell 3.x assistant network administrator
Streamlined processes in multiple departments
Created Microsoft Access programs for Department of Defense Asbestos Management
Created Microsoft Access programs to house SARA312 inventory information and generate standard reports that were used by the Federal Government
Created Microsoft Access programs that interfaced with Microstation CAD software for plotting of Department of Defense asbestos contamination areas
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