Cheryl R. Lester acr1g7@r.postjobfree.com

**** *. ***** **. #****, Fort Worth, TX 76137 Cell: 469-***-**** Qualifications: Extensive background in quality customer service. Skilled in heavy data entry, problem solving, multi-tasking, coordinating account profiles and various installations of computer hardware, software and/or maintenance upgrades. 45 WPM and also trained on the following applications/ programs: MS Word, Office 2010, Excel, SIMS/DIMS, Business Objects, Oracle (SAP), Lenovo, Cisco and Windows.

Employment

CompuCom Systems Inc. Dallas, TX 07/14-08/15

Service Desk Technician – (Rehire)

Under general supervision repairs, installs, and tests less complex computer system hardware or software.

Coordinates, diagnoses and troubleshoots incoming employee calls. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.

Provides support services to employees and clients with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Br inks Inc. US Headquar ter s Coppell, TX 10/13-04/14 Customer Service Rep PT I-Compusafe

Manage customer requests, service related and address issues by resolving problems to minimize customer escalations

Generate daily EOD (End of Day) Failure Mass Updates and Daily Credit Reports

Outbound dispatch of service technicians to repair malfunctioning/defective safes

Perform reconciliations for customer needs of accounts; Outbound telephone calls in a high-volume call center atmosphere

Understand customer processes in addition to responding to a wide variety of special customer requests and inquiries; provide consistent and accurate follow up with customer concerns and issues

Assist with special projects as directed by Supervisor, Customer Care Management CompuCom Systems Inc. Dallas, TX 07/07-10/11

Project Management Administrator – Vendor Contracts

Buyer/ purchaser for extended warranty services through contracted OEM Vendor Accounts

Create new relationships with distributors/manufacturers reps

Document procedures and oversee updates as needed

Assure approved ROIs and vendor pricing quotes are received and maintained

Maintain a catalog of items and review non-catalog items to ensure GL coding is correct

Determine the best bid among potential suppliers

Prepare, maintain and review purchasing files, report price lists, request status tracking regarding contracts and orders; Charge or forward invoices to the appropriate accounts

Process quotes upon approval; convert to orders into contracts by utilizing SIMS/ DIMS

Generate daily reports and purchase orders (Invoices) through Business Objects

Prioritize assigned projects, problem solving & multi-tasking; invoice reconciliation, collections Cheryl R. Lester acr1g7@r.postjobfree.com 6901 N. Beach St. #1615, Fort Worth, TX 76137 Cell: 469-***-**** RCM Technologies Irving, TX 12/05- 07/07

Purchasing Agent-(Contracted to BancTec Inc.)

RCM Technologies Plano, TX 10/04-11/05

Customer Service Specialist-(Contracted to Comp USA)

Process special queue and email orders for service Technicians repairing malfunctioning/defective equipment

Data Entry, answer recorded and monitored inbound telephone calls in a high-volume call center atmosphere

Monitor in-house inventory transfers with monthly inventory reports of equipment returns

Initiate inventory transfers as needed to provide fulfillment and/or balance stock levels

Shipping logistics, daily tracking of shipment orders utilizing the Oracle/ SAP system

Source material by utilizing existing suppliers; maintain warranty return authorizations Dynamex Inc. Carrollton, TX 09/01- 09/04

CSR/Tech Dispatch

Inbound/ outbound dispatch to service technicians repairing malfunctioning/defective equipment, data entry, clerical and administration functions

Shipping logistics, track customer parts, open and close work order tickets through Oracle system, monitor in-house inventory transfers

Process queue orders

Medical City of Dallas Dallas, TX 01/00- 02/01

CSR/Tech Dispatch

Accurately and efficiently perform administrative and clerical functions; delivery of food and nutritional care to adult and geriatric residents, neonatal, pediatric, adolescent and in-and-out patients

Assist patients by providing emotional and psychological support Education

Lloyd V. Berkner High School Richardson, TX 75081 8/15/96-5/21/99 (Diploma) Richland Community College Dallas, TX 75243 01/21/00-01/26/01 (No Degree)

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