Customer Service Project Manager
Resume:
Andre Joseph
647-***-****) acr1f8@r.postjobfree.com
Professional Profile
I am an experienced Marketing, promotion, and event planning campaign leader with extensive knowledge of luxury brands, trend forecasting, management, talent development and strategic problem solving. I am looking for a company that will allow me to grow and also show case my talents.
Management Experience
●Create and implement coaching and training strategies for employee development
●Completed bi-weekly payroll for 13-20 staff
●Maintenance of all financial records
●Head of accounts receivable and accounts payable
●Coordinated all employee schedules
●Arranged meetings with business vendors and assists in company decision making
●Conducted interviews, hired and trained new staff
●Problem solving and one on one communication with staff and customers
●Conducted product knowledge workshops
●Implemented key item objectives to maximize dollars spent
●Ensured company’s mission statement is always met
●Conducted employee rallies
●Insured customer satisfaction by investigating and resolving customer complaints relating to purchases, policies, and pricing
●Created and implement employee incentive programs
●Conduct employee reviews
Event Planning, Promotion and Marketing
●Developed marketing plans: set goals, targeted special problems requiring
attention, set up schedule of appointments
●Sourced and booked venues, celebrities, and DJ’s
●Created and implement time sheets to account for every hour the event was running
●Hired and lead promotion street teams
●Conducted the set up and takedown of events
●Market Research and demographic analysis
●Created and implemented Public Relations objectives and strategies
●Collaborated with companies throughout Toronto, Montreal and the United States to develop and implement successful marketing programs.
●Established and maintained relations with customers and businesses to improved communication resulting in increased referrals and gained profit
●Created awareness for campaigns in memorable ways increasing attendance numbers to events
●Managed and scheduled up to 30 employee to do hand to hand marketing
●Scouted upcoming events that were relative to campaigns
●Maintained and up dated data base
●Allocate budgets
●Create, maintain and update social media services
Visual Stylist/Merchandising Experience
●Responsible for overall appearance of the store to ensure that store meets standard by store opening
●Conducted Trend forecasting to gather insight on the up and coming fashion trends per season
●Received and arranged store apparel, fashion and other products
●Designed eye-catching floor displays for merchandise on a monthly basis
●Planned and prepared mannequins and props for window displays
●Tracked consumer trends and the latest styles to determine what key items must be Showcased
●Created and implemented floor plans
●Set-up events held within the store and also off site
●Conducted workshops with selling staff on store visual and merchandising standards
●Trained new employees within the visual department
●Attended product knowledge seminars to gain a greater understanding of brands so that I could create a visual that was not only captivating but also loyal to their brand and vision
Customer Service/Cash Experience
●Conducted customer transactions in a friendly, courteous and expedient manner
●Operated cash register with accuracy
●Completed nightly paperwork and prepared deposits
●Developed strong customer relations
●Assisted in merchandising tasks and inventory counts; received inventory
●Utilized comprehensive product knowledge and familiarity with diverse cultures and personalities to quickly map customer needs and recommend appropriate solutions
●Exercised tact and diplomacy as a team player
●Trained in theft and inventory control
Employment History
●Event Coordinator
S-Trip/Breakaway Tours, Toronto (February 2015-Present)
●Fighter Relations/Back Stage Coordinator
UFC/Zuffa Canada, New Zealand, and Australia (April 2013-April 2015)
●Visual Supervisor/ Special Event Coordinator
Hr2/Holtrenfrew Vaughan Mills Mall (March 2013- March 2014)
●Senior Visual Stylist/Merchandiser
Holt Renfrew Bloor Street Toronto (June 2008 – March 2013)
●Visual Stylist
The Bay Yorkdale Mall (May 2007-June 2008)
●Toronto Urban Account Representative
Koch Records Head Office Toronto (March 2007- 2010)
●Brand Ambassadors & Project Manager
Toyota Scion Toronto (July 2009- 2010)
●Assistant Manager
Timberland Vaughan Mills and Yorkdale (October 2004-April 2007)
●Event Coordinator, Marketing Lead and Head of Promotion
The Substance group Toronto (June 2003 to 2011)
Education
January 2005-07 Humber College Institute of Technology and
Advanced Learning
Fashion Arts Ontario College Diploma
Fashion Management Certificate of Achievement
September 2001-03 Ryerson University
Certificates from the Business Marketing program
Event Planning Certificates
References available upon request
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