Customer Service Sales

Shawn Hernandez

*** ******* ****, *******, *** Jersey, 08090 856-***-**** Email: acr1f0@r.postjobfree.com

Career Summary

To seek a full time employment in a Professional Environment where I would be able to utilize my 10 years of experience in Travel Business, Administration, Sales, Communications, Public Relations, Customer Service, as well as my expert professional organizational skills in Business and Finance. I bring with me excellent interpersonal, communications, sales/marketing, customer service and managerial skills.

Education

HIGH SCHOOL DIPLOMA GLEN A. WILSON SCHOOL, HACIENDA HEIGHTS CA.

Major: Business Administration/Minor: Public Relations, Related Coursework: Business, Customer Service and Finance.

Pacific Travel School, Brea, CA - Travel Business training

. Six months to a year of Training, Customer Service, Public Relations, Travel Arrangements, Business Ethics.

Skills & Abilities

MANAGEMENT/LEADERSHIP

Managed Staff, Supervised, Receptionist and Assisted with Sales Staff on a daily basis.

Sunburst Holidays Call Center Representative – Travel Packages, Reservation, Wholesale Travel, Customers Incoming calls and Travel Agents.

SALES/COMMUNICATIONS

Ten years Professional and Proficient Skills in Sales, Marketing,Public Relations, Excellent Auto Business, Communication and Sales

Excellent Auto Business Training and Communications Training, Lax Marriott Front Desk and Concierge

Managed, Supervised, Assisted Staff, Sales Team and Receptionist on a daily basis

EXPERIENCE

Department of Community Affairs, Sandy Recovery Division (2/2014 – Pres)

Project Assistant HSR

Assists supervisors in overseeing contractors involved in rehabilitation, reconstruction, elevation and mitigation of single and multi-family dwellings. Assigned projects by supervisors include reviewing and analyzing financial, audit and compliance data and housing construction worksheets and drafting reports

SERVICE SUPERVISOR/ BMWOF THE MAINLINE, BALA CYNWYD, PA MAY 2007 TO JUNE 2013

Managed and Supervised Service department, Daily Incoming Calls Customer Service and Scheduling Appointments

Supervised and Assisted the Service, Sales Department Staff, Receptionist and Management

Six years of Training classes at BMW of Customer Service

CUSTOMER SERVICE/SALES ASSOCIATE DE SIMONE BMW, ROUTE 70 MARLTON, NJ APRIL 2004 TO APRIL 2007

• Responsible for daily Service Appointments with Clients

• Assisted Service Advisors with Client’s needs, Scheduling Appointments and Customer Service

• Assisted Sales Advisor Team with Support and Clients Customer Relations

REFERENCES

. Upon Request

Contact this candidate