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Customer Service Manager

Location:
Granger, IN
Posted:
October 10, 2015

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Resume:

NATALIE J. STANLEY

Michigan City, IN *****

acr1bm@r.postjobfree.com

312-***-****

EDUCATION

National Louis University Aim for Excellence – Director Credentials Program 2010 National Louis University Steps to Success Program 2010 Kennedy-King College Associate of Applied Science Degree - Child Development May 2005 Advanced Certificate in Child Development May 2005 Sullivan High School General Education Graduated 1998 WORK EXPERIENCE

House Manager Nanny 06/13 – 1/15

Providing infant care, developing age appropriate activities, healthy meal planning, medicine disbursement and documentation, arranging playdates, house management, budgeting, transportation child to various activities, running errands, traveling with family, overnight childcare, family accounting management. House Manager Nanny 09/12 – 06/13

Providing a safe environment for a family of 4 (6 weeks twins, 2 years old and 4 years old), creating development activities to meet the children needs, prepare the families meals, housekeeping, arranging playmates, transporting the children to differen t activities, overnight and out of town nanny services, and family errands. Brighter Horizon Teacher 05/12 – 08/12

Providing support for Children’s Memorial faculty’s children; building relations with Northwestern faculty and corporate clients, teaching in the classroom, preparing lesson plans and teaching strategies goals, creating age appropriate activities for children with special needs and providing life skills. Thresholds Community Support Specialist (on-call) 02/12 – 08/12 Providing resources to teen mothers that are wards of the state. Teaching budgeting, cooking, parenting, self -esteem, college prep, anti-bullying and GED review classes. Maintaining a drug-free and staff structure for the families. Planning community events for the young women on a weekly basis.

UCAN Community Support Specialist (full-time) 12/09 –05/12 Overseeing and monitoring young teens and teen parents in the care of DCFS custody; many of these young adults have been convicted of several crimes that they are on probation; I maintain a secure and safe environment; positive mentoring; providing life skills; training; building self-esteem; preparing them for independent living; providing budgeting and parental skills; employment training an assistance planning community based activities. Easter Seals Head Start Education Assistant 11/08 – 03/10 Monitoring 15 Head Start sites, providing support to the families, conducting training classes for teacher’s and parent, working with the teen parent network, completing weekly reports and completing assessments on the children and families; families through employment and training services, working with families with HIV and high risk situations, financial education and coaching, benefits screening, assessment, and referral, tax counseling and the delivery of network support groups. Brown Sugar Bakery Assistant Manager (part-time) 04/06 – 01/09 Supervising staff, creating new accounts, call center, scheduling appointments; advertising; bookkeeping; taking orders; preparing payroll.

Behavioral Staffing Teacher 10/06- 12/08

Prepare activities for children of all developmental needs; lesson planning; provide a safe environment; enhance children’s social, emotional, fine motor and cognitive development with the assistance of Creative Curriculum; provided a strong support system for the children’s family through home visits and community activities ; working with teen parents; families through employment and training services, financial education and coaching, benefits screening, assessment, and referral, tax counseling and the delivery of network support groups.

Banner Solutions Admission Advisor 11/05 – 03/06

Colorado Technical University Online

Responsible for preparing students for on-line college classes; customer service; data entry; call center; telemarketing, following script, meeting monthly required goals, providing support for the students and families. Kennedy-King College Child Development Laboratory - Student Teaching 01/05 –05/05 Planning activities; working with children with special needs; providing a diversified educational experience to children at different developmental levels, families through employment and training services, financial education and coaching, benefits screening, assessment, and referral, tax counseling and the delivery of network support groups. Computer Pre-School Pre-School Teacher 03/02 - 05/03 Planning activities; working with children with special behavior disorders; lesson planning; family support; conducted tours of the facilities; registering students for school and a variety of developmental and tuition assist programs, families through employment and training services, financial education and coaching, benefits screening, assessment, and referral, tax counseling and the delivery of network support groups.

State Farm Insurance Sales Representative/Customer Service 12/00 - 12/01 Selling insurance; claim adjustment; created sales reports; participated in regional conference calls; customer service; answering call center; faxing; e-mailing, and filing; arranged meetings; maintained calendar. Allstate Insurance Company Office Clerk 04/99 - 04/00 Switchboard operator; customer service; faxing and emailing; maintained appointment calendar; telemarketing; depositing checks; data entry; call center.

Loyola University Chicago Law School Office Clerk 08/97 - 08/98 Copying, faxing, depositing checks and answering phones. SOFTWARE

Microsoft Word, Outlook Excel, Allstar Database, Janna Contact Enterprise Database, Star Database ACHIEVEMENTS

2009- Class Assessment Training

2009 – ESI-R Training

2009 – Creative Curriculum.net

2007 – 2009 - Creative Curriculum

2008 – Completed training class to obtain Producer License 2005 - Abuse and Neglect Workshop

2004 - 2005 - Child Development Network at Kennedy-King College 2004 - National Association for the Education Young Children (NAEYC) Workshop 2001 - Black Caucus Academic Achievement Scholarship Award 2010 – Creative Curriculum Coaches Guide

2010 – Ethics Training

2010 – Public Speaking and Projection

2010 – Leadership Connection Conference

VOLUNTEER WORK

Chicago Police Department Young Explorers Program – Mentoring The Order of Eastern Stars – Empowering Women Club



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