Senior Business Analyst proficient in handling multiple projects.

Virginia Sedlock

*** ************ ***** ***********, **** 43081

Home: 614-***-**** Cell: 614-***-**** Email: **********@*****.***

www.linkedin.com/in/virginiaginnysedlock/

Joint Application Design ~ Elicitation Techniques ~ Communication Strategy ~ Business Operations

Business Analyst

Senior Business Analyst proficient in handling multiple projects, managing reports, and supporting multiple systems; Highly skilled in training, testing and documentation; Ability to multi-task and efficiently manage and prioritize tasks in a fast paced environment; Recognized for working proactively to anticipate problems and needs, and providing customers with the best possible experience.

Area of Expertise

Training & Moderating

Process Improvement

Tracking Management

Business Documentation

Software Development Life Cycles

Business Process Mapping

Best Practices Modifications

User Acceptance Testing

Problem Solving

Professional Experience

Tekmark Global Solutions / Contractor – Columbus, OH September 2014 – February 2015

GI&AM Access Uplift Management Program at JPMorgan Chase/Business Analyst (September 2014 – February 2015)

Supported the Access Uplift Management program for the Corporate Sector with a focus on SOX/SSAE16.

Worked to consolidate access administrative services as well as identify and access engineering functions in GI&AM.

Adapted the best practices to continually organize, identify. Define and implement operational processes that are standardized for all type of global entities supported.

Performed data gathering and testing requirements for all CS and BAU/AU LOB.

Researched and analyzed Onboarding issues, working across multiple departments and teams.

Created and update Evidence documentation.

Assisted other admins, COE’s and Executive Directors with questions or assistance as needed

Huntington National Bank - Columbus, OH June 1998 – April 2014

Treasury Management Risk Middle Office – Senior Business Analyst (July 2013 – April 2014)

Provided advanced support for the ACH Renewal within the Treasury Management Risk Middle Office.

Created and completed the ACH Renewal process for several regions within Huntington National Bank.

Worked with Sales and customer coordination while partnering with the Treasury Management Risk Management, Treasury Management Product and Treasury Management Customer Experience for timely and problem free renewals. Documenting information in Outlook OneNote.

Completed reports and escalation of the renewal process for Senior Management and other areas associated with ACH.

Assisted in procedure writing/documentation for the ACH Renewal process along with developing operational procedures for products, services and systems supported using OneNote, Word, SharePoint and Visio.

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Business Online Group – Senior Business Analyst (June 2008 – December 2011)

Managed the Business Online Database (Corillian Relationship Manager), the Internet application for Huntington’s business customers.

Managed and monitored 1st and 2nd activation emails through Exact Target for customers. Achieved approximately 20% improvement in activation of companies on Business Online. Documenting results in Excel.

Assisted Product Managers with implementing cost saving projects/initiatives such as: Online Statements, Voyager Conversions, various bank conversions and Online Site Enhancements.

Implemented audit recommendations of the Business Online system which ensured corporate controls were maintained to minimize risk. Documented results in Excel.

Documented, coordinated and implemented colleague and customer communication for Business Online by updating resources such as Online Product Catalog, Huntington.com, and tools within the system including Broadcast Messages, which ensured all information concerning Business Online, was timely using PowerPoint and Word.

Designed and relocated the Business Online Colleague Access for system setup to the Access Requests Management System (ARMS), which saved paper and created an electronic audit trail.

Supported Business Online by providing various departments cost and product information, customer data files, statistics and trends, allowing the Product Managers to use their time more effectively on projects. Used Visio, PowerPoint, Excel and Word to document information.

Created documentation for all Business Processes in the Business Online Business Analyst Position.

Created workflows of Business Process for management using Visio.

Customer Research Design & Development – Senior Business Analyst (June 1998 –June 2008)

Facilitated Joint Application Development (JAD) sessions with business stakeholders to create functional requirements for managing system required data and interfaces from multiple source application.

Developed workflows to facilitate the management of the Customer Service information from the Customer Service Representative to the correct department. Used Visio and Word for documentation.

Designed workflows to automate the sending of letters to customers and the proper authorities along with automated accounting to resolve the situation.

Coordinated user acceptance testing and documentation of new functionality to all affected user groups during a production release, which ensured a successful implementation. Used Excel to document results of testing.

Worked directly with various departments to identify business processes and potential process improvements. Designed input and resolution processes and documented process requirements. Used Visio and Word to document.

Created monthly statistical reports comparing total number of departmental cases that did not meet service level agreements along with percentages, resulting in an electronic audit trail and easy retrieval of reports for the end users. Used Excel for reports.

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Other Relevant Experience

Account Services, Process Redesign and Operations Support

Researched and worked with the Item Processing/Operations Group to help facilitate the selection of new system/software to keep the division current with industry standards.

Created documentation used for training of associates for the new system/software along with testing before the implementation into a production environment.

Coordinated Disaster Recovery/Contingency Plan guidelines and outline format for the Item Processing/Operations Group (including one remote center). Consulted and trained other divisions on contingency software and Huntington standards for business resumption.

Invoked plans in January 1997 during a disaster within the Operations Building and received bonus for effective implementation.

Received multiple promotions over the years in these departments.

Related Skills

Evaluation and analysis necessary to document current and future business processes

Identification of opportunities for process improvement and best practice modifications

Ability to creatively and productively consult with the business user to propose optimal solutions.

Elicitation and definition of user requirements and translation into IT requirements using Project.

Effective oral and written communications with all levels of an organization

Strong training, moderating and usability training skills

Ability to achieve performance expectations with a focus on delivering outstanding service

Strong analytical skills to ensure system is synchronized with customer experience

Awards and Recognitions

Recipient of Huntington’s Service Excellence Club Award

Awarded Huntington’s “You Were Great” outstanding service awards

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