Office Manager, Executive Assistant

LESLIE KIRK BAKER

**** ******* ****, ***** *****, Georgia 30024 404-***-****

A dynamic, determined and creative professional seeking to utilize my strong leadership and administrative skills as well as my keen ability to strategically and passionately inspire change and innovation.

EXPERIENCE

OFFICE MANAGER, Southern Floor Worx, Alpharetta, Georgia (September, 2014-Present)

Responsibilities

Develop proposals and quotes for major builders throughout the Atlanta area, with proactive follow through to closing

Manage AP/AR for $1 million+ wholesale flooring business

Receive all incoming materials from vendors, assigning to builders in RFMS proprietary software

First contact for builders for problem resolution, installation and warranty

Invoice customers and follow up to negotiate payment

Customer service management, acting as point of contact for homeowners and builders with issues, working to quickly resolve problems to the satisfaction of all parties

Successfully and proactively manage all internal issues, allowing company owners to focus on growing the company

Place material orders according to builder plans, insuring that all materials are on site for installation

Schedule and manage subcontractors to insure prompt arrival for jobs and competent, successful completion of flooring construction in home

PRACTICE MANAGER, N. Singh Consulting @ Atlanta Heart Specialists, Cumming, Georgia (January, 2014-September, 2014)

Responsibilities

Responsible for accurately invoicing research sponsors, successfully bringing in over $12,000 in lost revenue in first quarter

Provide executive level confidential assistance and multifaceted support

Create advanced Excel spreadsheets including creation of charts, graphs and tables for strategic financial planning and budgets

Manage complex domestic and international travelnvestigate and resolve patient complaints, working expeditiously to protect the interests of all involved parties

Conduct research, compile data and prepare presentations

Responsible for research accounting and finances using Quicken and Microsoft Excel

Manage administrative employees and front desk

Develop and coordinate with Atlanta Heart Specialist staff regarding schedules, patient flow and practice enhancements

Develop, execute and distribute patient newsletter using mass email program

FRONT DESK MANAGER, Premier Image Cosmetic and Laser Surgery, Atlanta, Georgia (January, 2013-January, 2014)

Responsibilities

Manage all aspects of front and back office administration, including supervision and motivation of staff

Act as collections manager, contacting patients and negotiating payment plans

Train new employees, ensuring they are set up for success

Assist practice administrator in creation and implementation of marketing strategies and events

Responsible for financials and running reports, actively communicating with physicians and office CPA

Enter bookkeeping information accurately into QuickBooks, preparing all daily financials for CPA and making deposits

Aid in selling procedures and surgeries with affirmative follow through

FRONT DESK COORDINATOR, Premier Image Cosmetic and Laser Surgery, Atlanta, Georgia (January, 2013-January, 2014)

Responsibilities

Warmly and efficiently greet and check patients

Set up patient charts, collecting paperwork and insurance information

Manage Brilliant Distinctions program in its entirety, creating ease for patients

Confirm all appointments for upcoming day

Schedule appointments for six providers according to individual preferences and patient needs

Charge patients out, collecting all money owed and making follow up appointments as needed

Responsible for accurately closing out and reconciling daily batch reports and preparing deposits

EXECUTIVE ASSISTANT to VP, Cox Broadcasting, Atlanta, Georgia (February, 1997-November, 2001)

Responsibilities

Act as liaison between customers and management solving problems and issues as they arise

Provide multifaceted support to Vice President of Sales

Successfully plan, organize and coordinate large scale events

Proactively maintain executives’ calendars, both professional and personal

Create and maintain all correspondence

Seamlessly keep departments functioning and running successfully

Work collaboratively with executives and administrators with complexities of business and personal operations

EXECUTIVE ASSISTANT/SALES ORDER ADMINISTRATOR, Informix Software, Atlanta, Georgia (January, 1993-February, 1997)

Responsibilities

Design and run customer database reports for Regional Vice President and Sales Management

Track sales through Excel, enabling management to see trends and make appropriate adjustments

Aid in development and creation of requests for pricing and information

Calculate and research commission reports

Act as pre and post sale customer contact for problem resolution, developing strategies to satisfy all parties

Design, plan and implement sales policies for national sales force

SKILLS AND AWARDS:

Promoted to management within 2 months of employment with Premier Image

“Outstanding Sales Assistance” award at Informix 4 years running

Proficient in EMRs Nextech and EClinicalWorks

Through understanding of Microsoft Office suite and basic office equipment

Working knowledge of QuickBooks

Understanding of Constant Contact mass email software

EDUCATION: BA Sociology, Georgia State University Graduated Cum Laude

REFERENCES: Available upon request

VOLUNTEER ACTIVITIES:

Team Manager, Atlanta Lawn Tennis Association (10 years)

Room Mother, Sharon Elementary (5 years)

PTA, Sharon Elementary School, Riverwatch Middle School (8 years)

Booster Club, Lambert High School (2 years)

Kappa Delta Alumni Association (15 years)

Laurel Springs Homeowners’ Association (8 years)

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