Project Manager

Chris Chiozza

901-***-**** • ********@****.***

I.T. Executive With Project Management Expertise

Accomplished and result-oriented senior technology leader with 25+ years of progressive experience and expertise in managing enterprise level projects, systems integration, and architecture. Cultivated relationships and aligned business objectives with technology solutions. Effective combination of leadership and creativity to introduce process improvements, streamlined operations, and complete enterprise projects using best practice methodologies.

Key Skills and Abilities

•Project Management

•Program Management

•Systems Development Life Cycle

•Executive Leadership

•Budget Development

•Staff Supervision & Training

•Quality Assurance Initiatives

•Strategy & Roadmap Development

•Systems Analysis & Design

•Business Continuity Planning

•Process Analysis & Improvements

•Contract & Vendor Negotiations

•Infrastructure Design

•EDI & E-Commerce

•Application Development

Technical Expertise

Productivity Suites

Database Suites

Development Suites

Miscellaneous

Methodologies

Microsoft Office: Word, Powerpoint, Excel

Microsoft SQL Server

Java / J2EE / Java Script

VMware / Citrix

PMBOK

Microsoft Exchange

Oracle 8i

VB.Net/VB6 (7yrs.)

SiSense BI

Agile

Salesforce.com

DB2

HTML / DHTML

Extol: EDI

Water Fall

Microsoft SharePoint

My SQL

C / C++

Erwin

JIRA

Microsoft Project (8yrs.)

PL/SQL

PHP

Dot Net Nuke

Visio

Informix

ASP.Net (5yrs.)

XML

Professional Experience

Wright Medical Technology, Memphis, TN Enterprise Architecture /Project Mgr. Mar.2015-Current

•Contract Enterprise Architecture Program Lead / Project Manager

•Responsible for overall application development architecture

•Developed timelines and budgets relative to pipeline projects

•Conducted enterprise analysis, design, planning, and implementation

•Worked to align goals between I.T. and the individual business units

•Assisted with integration/migration of various JDE instances

•Resided on the PMO board review sessions

•Utilized Level of Effort tool that assisted in planning and estimating projects

Hilton Hotels Worldwide, Memphis, TN Enterprise Architecture/Contract Jul.2014-Mar.2015

•Technology vendor management to include the purchase of hardware and software products

•Assisted in selection of various technology applications

•Managed multiple simultaneous Agile projects using Jira

•Managed the installation of Sonifi head end equipment

•Java iPhone Straight To Room application (S2R)

•Acted as a team member on a wireless Bluetooth Low Energy installation

•Recommended information technology strategies, policies, and procedures

•Communicated effectively with internal clients to identify needs and evaluate alternative business solutions

•Created and executed development plans across multiple projects and revised as appropriate to meet changing needs and requirements

•Served as key participant in team and client meetings

•Conducted various JAD sessions (Joint application design)

Fleet Equipment, Memphis, TN Independent Consulting Feb.2014-Aug.2014

Assisted in the design and implementation of the following projects:

•Design of an Electronic Document System to store lease contracts, asset tags, and insurance documents

•Document workflow

•Asset barcode / RFID system

•Asset check in and check out iPad design and development

Monogram Foods, LLC, Memphis, TN Director of Technology & Systems Jan.2012-Jan.2014

Collaborate with CEO and CFO to provide leadership, vision and communication in leading staff and managing critical technology projects. Ensure cost effective and secure operation of infrastructure, software applications, enterprise networks, data security and IP telephony. Implement policies to maximize the ability of 350 users across 8 locations to use technology systems and complete business tasks in a productive manner. Provide technology knowledge and vision as an IT subject matter expert to support business objectives.

•Research, evaluate, test and recommend all infrastructure deployments, upgrades and software installations

•Loaded financial data from various sources into one data mart for reporting

•Supervise 5 IT staff members, including managers, analysts, technicians, support personnel and developers

•Create and implement strategy to align technology resources with broader business objectives

•Developed numerous Crystal Reports for month end close

•Successfully manage and implement infrastructure and development projects ranging from $10K to $200K

•Lead the effort to vertically integrate 4 entities into the Mogorgram Food Group including finance and manufacturing

•Worked closely with supply change business unit to streamline manufacturing operations

•Assisted with integration/migration of various Great Planes to MAS 500 instances

•Manage individual projects; create detailed project work plans, monitor progress and enforce project timelines

•Manage and evaluate success of help desk operations; implement corrective action as needed to improve metrics

•Implemented Business Intelligence strategy including rollout of best practice reporting and dashboard tool

•Utilized horizontal integration, deployed Extol EDI solution to include 35 trading partners utilizing 850,875,810,940,880,876 and ASN

•Developed EDI reports to monitor hourly transactions and distributed to accounts payable (O2C)

•Successfully migrated back-office infrastructure during acquisition activities to included telecom, data centers, and workstations

•Managed the development of wildbillsjerky.com and trailsbest.com B2C websites

•Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages including architecture design and implementation

•Serve as primary contact with outside vendors in the generation of RFP’s, bids, and contracts

•Ensure the continual functioning of mission critical operations

•Website development: trailsbest.com, wildbillsfoods.com, King Cotton and Circle B

Sedgwick CMS, Memphis, TN IT PMO Project Manager Jan.2011-Jan.2012

Organized and led efforts to develop new projects or program elements through planning, executing and analyzing operational, financial and timeline elements. Collaborated with senior management and subject matter experts to define business strategy and project management plans. Provided clear vision and direction; effectively delegated tasks and communicated expectations/timelines to project coordinators and project administrators.

•Lead the search for project management and resource load application

•Managed all incoming project prioritization

•Allocated resources according to project demands

•Mitigated risk between related projects both open and pending project pipeline

ACH Food Companies, Inc., Memphis, TN Multiple Technology Leadership Positions Sep.2003-Sep.2010

IT eCommerce / Web Development Manager (Jan.2003-Jul.2008)

•Generated project portfolio view and dashboards for directors and CIO to have access to actionable project data

•Assisted in the migration of J.D. Edwards OneWorld to SAP

•Developed overall E-commerce strategy and led tactical execution through day-to-day operational management

•Migrated Microsoft share point portal services from 2003 too version 2007

•Built governance models for the Daptiv Project Portal

•Responsible for upgrade and hotfix’s with WMS Manhattan Associates

•Worked closely with marketing department to identify popular keyword searches for targeting via SEO

•Responsibility included to the design and architecture of the web environment

•Managed EDI transport operations using our value-added network structure

•Generated and distributed EDI reports to monitor order to cash process

•Monitor website traffic and activity to optimize bandwidth and infrastructure

•Conducted stakeholder analysis Incorporated results into future project plans

•Managed the development of breadworld.com achfoods.mx, durkee.com, karosyrup.com, spiceadvice.com, tones.com, mazola.com spiceislands.com and argostarch.com

•Directed the IT Project Management Office to prioritize technology projects in line with strategic initiatives and establish consistent policies and procedures. Tracked key project milestones and adjusted project plans/resources as business needs evolved or changed

IT Strategic Business Manager (Jul.2008-Sep.2010)

•Developed and managed annual IT budget of $2.5 million to maximize cost savings and productivity gains

•Assisted in the selection of hardware and database solution for SAP migration

•Oversee day-to-day capital and expense transactions necessary to operate the IT department

•E-commerce activities. adapted to rapidly changing technologies and shifting business needs/objectives.

•Created and directed E-commerce strategy, including software development for browser based applications

•Integrated eCommerce systems during merger and acquisition activities

•Aligned existing technology systems to support business processes

•Streamlined/consolidated existing technology systems as part of merger and acquisition activity

•Mentor project leads ability to communicate with the customer to assist in their professional development

•Completed Walmart data synchronization and RFID proof of concept with IBM and International paper

•Track key milestones and deliverables to adjust plans to meet functionality, Budget and/or Timeline requirements

Storage USA, Memphis, TN Director IT, Software Services Jan.2000-Sep.2003

Hired as Web Development Manager and rapidly promoted on the basis of professionalism, knowledge, and skill. Designed and implemented overall web product features for use via Internet, intranet, and extranet sites using Global Development Contractor model for integrating onshore and offshore development and support.

•Oversee all software development including website and point of sale property management system

•Track key milestones and to deliverables to adjust plans to meet functionality, Budget and/or Timeline requirements

•Developed daily reporting relative to individual property performance and distributed to property managers

•Chair multiple executive IT steering committees for project prioritization and sign off

•Used satellite Technology to push down software updates and hot fixes

•Assisted in the development of the project plan to physically move 350 desktops to a new location

•Developed call-center dashboards which presented call volumes and call wait times

•Assisted in the transition to General Electric when purchased in 2002

•Outlined IT initiatives with Business goals

•Maintain both expense and capital budgets

Federal Express, Memphis, TN Multiple Technology Positions Nov.1986-Jan.2000

Included projects: IVR/VRU, CAD, Java, Visual Basic, C++, Asset Management, Intranet/Extranet, Networking

Senior Technical Application Advisor (1998-2000)

Senior Business Application Advisor (1996-1998)

Business Application Advisor (1994-1996)

National Operations Analyst (1991-1994)

Regional Sales Analyst (1988-1991)

Ramp Operations (1986-1988)

Certifications

Project Management Certification, ESI

Six Sigma Green Belt, General Electric

Training

Process Mapping and Improvement Training, University Of Memphis

PMBOK Process Training, University Of Memphis

Myers/Briggs Training, Small Planet Works

Project Management Training, ESI

IT Service Management Training, ITIL Foundation

ISO 9000 Training, FedEx

Total Quality Management Training, FedEx

Effective GUI Design, FedEx

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