Quality Assurance Manager

David T. Knight

Quality Manager /Six Sigma Green Belt

**** **** **** ****, ******, Indiana

Phone: +1-765-***-****

E-mail: *********@*****.***

Professional Profile

A client-driven Quality Manager with over 20 years of progressive experience and expertise in diverse quality environments including projects, manufacturing, service industries

Roles include quality assurance / control and organizational continuous improvement.

Successfully lead teams to consistently exceed departmental goals and Business Plan metrics in all quality targets.

Education / Certification

Lean Six Sigma Green Belt (Purdue University)

Consistently improve procedures and processes throughout program life-cycle

Lead / Internal Auditor Certification (I.R.C.A)

Perform internal and external audits to ensure organizational management is capable of meeting contractual deliverables.

Comp Tia A+ Technician / Essentials

IT/ IS knowledge base to further organizational standardization through technology

Bachelor’s Degree- Organizational Leadership and Supervision Technology

Purdue University (1991)

Experience

The Morales Group Quality Assurance Specialist (8/2015-Present)

Fishers, Indiana-USA

Duties:

The Quality Specialist was responsible for completing final assembly inspections according to the QMS and FDA standards. All reworked materials required final inspections and required guidance from the QA Specialist to make sure all production employees understood all requirements. Issuance of NCRs. Release and tag finished product for shipment. Evaluate CAP submissions. Assist Production in problem solving and problem analysis. Update QMS procedures, work instructions, and SOPs. Provide “First Article” dimensional measurements. Assist Engineering in prototype assemblies and packaging.

Red Gold Packaging Supervisor (2/2015-7/2015)

Orestes, Indiana-USA

Duties:

The Red Gold Projects Supervisor provides manning and leadership direction for the food manufacturing team in every phase of the canning operations. He is able to cover supervision absences in Packaging, Processing and Quality Assurance. This role requires the supervision on an average of 25 employees and is well versed in Safety and Quality Food Practices.

Recent Major Accomplishments:

Use of A3 problem solving techniques to develop packaging efficiency from 65.4% to 67.9%.

Reduced safety incidents to zero through the use of the S.T.O.P. program that is based on safety observations and creating employee awareness.

Introduced an anti-skid floor covering that has reduced slip, trips and falls to zero in high traffic areas with high amounts of moisture.

Standardization: Job descriptions, SOPs and checklists were developed through team efforts and active participation from hourly employees.

Creation of permanent corrective actions to eliminate rework during product and label changeovers.

Creation of DMRs and communication with suppliers concerning on-going issues with materials.

Exelis Quality Assurance Manager (5/2012 – 9/2014)

Camp As Saliyah-Mission Systems (US Government Services), Doha, Qatar

Duties:

The Exelis Quality Manager provides management expertise for the Quality Management Systems mandated by the US Government to ensure operational management protocols are created, implemented, and managed throughout the base. Manages all quality-related activities for the assigned scope on the base including measuring, monitoring, and reporting activities.

Recent Major Accomplishments:

Implemented a completely brand new QMS.

oApplicable to all branches of an 800 employee workforce including the following:

Public Works

Logistics

Dining Facility

Community Services (Gyms, Pool, Tennis and Basketball Courts)

Safety, Environmental, Fire and Emergency Services & Troop Medical Clinic

Program Management.

Coached and mentored four OCN employees on Quality principles and auditing techniques. Also trained different representatives from various areas on Quality Systems approaches, SOP writing, and the Corrective Action Process.

Increased NCR (ICARs) in 18 months over 1000% to help promote continual improvement

Edited and improved / Approved 178 quality standardization Documents

Initiated customer feedback improvement program and developed a 72 hour process of investigation and resolution.

Implemented a program for pre-audits to help fellow employees interact and pass DOD,DCMA (Defense Contract Management Agency) audits independently.

Emphasized continual improvement and assistance in the Quality approach as opposed to a punitive approach.

Wabash National Federal Express Quality Verifier

Wabash National Commercial Trailer Products/CTI, West Lafayette, IN (6/2011 –12/2011)

Duties:

The Federal Express Final Inspector provides the last inspection and approval before all 53, 48 foot trailers and “Pups” are released to Federal Express for immediate use. He provides immediate feedback of non-conformances and ensures that all repaired trailers meet rigid quality standards. Metrics of defects were formulated on a weekly and monthly basis to provide areas of concentration for improvement.

Recent Major Accomplishments:

Significant part of a team that successfully inspected and shipped approximately 2300 trailers without one being sent back from Federal Express.

Developed spreadsheets to track and record non conformances and provide others with quicker repair assessment.

Provided QA staff with ideas to aid inspection that was soon put into practice across all trailer brands.

Trained End of line Inspectors as well as repair teams on more methodical and thorough inspection and repair.

Worked on all 3 shifts and in the North and South Plants as well with a widely diverse group of associates.

Provided process feedback on non-conformances instantly to various areas where problems originated so that they could address issues immediately.

Superior Essex Production Supervisor (2/2011-6/2011)

Superior Essex Annealing and Wire Division, Fort Wayne, IN

Duties:

The Superior Essex Production Supervisor provides manning and leadership direction for the production team in every phase of the annealing and wire applications. He gathers production counts for daily performance feedback. Investigates areas of concern and works through teams to produce corrective actions.

Recent Major Accomplishments:

Developed an Excel database to track hourly overtime and to provide a rotation based on hours and seniority within certain classifications and shifts.

Reduced scrap on 3rd shift within one month from 19.1 % to 16.9% with a target of 18% for the plant in the Enamel Room.

Created an Excel OT posting sheet that was posted for hourly employees to view and track for Overtime purposes.

Lead Quality Assurance Supervisor (7/1994 –12/2008)

Kokomo Transmission Plant MFG / Chrysler,LLC

Duties:

The Lead Quality Assurance supervisor established manning for all phases of the quality assurance department on all three shifts. He also provided immediate feedback to fellow supervisors with ongoing issues and problem resolution. He has to have the ability to work in every area of the quality assurance department with the focus on machining departments and assembly. He provides guidance for inspectors and feedback to production supervisors and employees concerning the tolerances of their components. He inputs data for reports and metrics to be viewed in morning staff meetings. He also participates on continual improvement teams and assists in corrective actions. Heavy focus on scrap reduction and performance improvement.

Recent Major Accomplishments:

Manpower Coordinator: Reduced overtime and manning costs by $550,000 through effective scheduling of inspectors over all three shifts and weekends.

Machining Floor: Reduced scrap costs for Dept 8700 by elimination of unnecessary destructive testing procedures that ended up in a $120,000 cost savings

Assembly: Eliminated all non-conforming transmissions for a two year stretch from matriculating to car assembly plants through the UPS tracking and quarantine system and from quality systems checks and procedures that were developed.

QA Lead Supervisor: I was the only supervisor trained in all aspects of our QA department and could run each area with no lead time: Assembly, Receiving, Gauge Crib, Layouts, Gear Labs, Metallurgical Lab and all Machining Departments.

Managed and wrote QS9000 procedures and documentation.

Supported customers at vehicle assembly plants by responding to customer complaints and establishing clean points and implementing irreversible corrective actions.

Partnered salvage and remanufacturing ventures within the assembly departments that resulted in a $2.5 million cost savings for a three year period.

Partnered with Product Engineering in developing initiatives for continuous improvement focusing on C/1000, EPUS, Functional and Basic Audits, Operating Costs and Safety.

Lead Production Supervisor (8/1991 –7/1994)

Controls Inc. Power and Circuit Boards, Logansport, IN

Duties:

The Lead Production Supervisor was responsible for meeting his product line schedules and manning open positions on a daily basis. Also provide training and assistance to employees with new positions. He would assist with fellow supervisors in their problem analysis and cover the 1st Shift Superintendent in his absence. He worked closely with the QA Department in establishing procedures and to meet customer specifications in all product lines.

Recent Major Accomplishments:

Reduced scrap by $8,000 for the Plane, Dometric and Bendix production lines by inserting “pick packs” and eliminating idle parts from sitting on the production floor.

Created ISO9000-certifiable work instructions for 45 positions on the Bendix product lines. This resulted in all new products introduced to our company being run in my department.

Sustained no OSHA recordable injuries through weekly safety talks, safety walks and constant everyday emphasis of equipment and clothing checks for a three year span.

Streamlined Dometric and Trane lines by ten heads by reorganizing the line layout and work instructions. We still maintained maximum efficiency that resulted in a $55,000 cost reduction.

Gave weekly motivational sessions to all product lines in my department. These were rewarding enough, that the entire production floor was shut down and all product lines were brought in. Motivational films, Q&A sessions with Customer representatives, and product performance in our industry, highlighted sessions. Attendance improved 5% shortly after these were introduced.

Skills / Associations

SQA – Society of Quality Assurance

Customer Driven Process Improvement Skill-set

MS Office Skill-set

Proprietary Network Admin (various software)

Secret Security Clearance

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