LOUISE MASTROIANNI

**** ******* *******

Enfield, CT 06082

(m) 860-***-****

acr0w2@r.postjobfree.com

Goal-oriented leader with proven success in managing and leveraging the manufacturing landscape in order to significantly increase revenue as well as operational efficiency. Exceptional communication skills with a consultative sales style. Critical thinker and an adept negotiator with the ability to utilize her extensive industry knowledge to yield profitable vendor partnerships and revenue-enhancing co-branding opportunities. Expertly directs development, technological integration and customer demand discovery. Extensive experience managing Fortune 500 accounts, exceptional problem-solving skills and a keen client need assessment aptitude. Able to identify growth opportunities while developing focus and provide tactical business solutions.

EXPERIENCE

Underwriters Laboratory Enfield, CT

Client Service Specialist March 2012 - Present

• Manage documentation, testing protocols, test sample submissions, program updates, communication and client interaction.

• Prepare and maintain client operational / specification manuals, global procedure and related forms.

• Primary liaison between client and international lab base. Interacting with vendors / manufacturers to assist with program guidance and sample submission.

• Provide technical expertise to clients in areas of global compliance, industry standards and client specifications

• Offer comprehensive solutions to vendors/factories with regard to correcting quality issues and/or testing failures

• Attend industry specific seminars so as to keep current on regulatory compliance law

• Ensuring test results meet or exceed client’s specific protocol requirements (e.g.: Ralph Lauren, Macy’s, Twentieth Century Fox)

Regus Management Group Farmington, CT

General Manager January 2007-January 2011

Full responsibility for managing three centers, including sales and operations, generating new sales, achieving and maintaining center targets while growing and maintaining existing clients through the delivery of exceptional customer service

• Supervised and directed all training programs and projects throughout the center

• Generated new business leads

• Managed and motivated teams to consistently deliver high performance and customer experience

• Grew business from existing customers (through referrals) to drive expansions and new sales into other territories

• Executed a call planning strategy aimed at: commercial property agents, 3rd party contacts, local community networking, and developing local partnerships in order to generate new business

• Developed a high level of territory knowledge within all the following areas: competition, industry segments, market segments, target companies

• Proven success in selling products or service solutions through direct sales within a business-to-business sales environment

J. Jill South Windsor, CT

Co-Manager October 2004-April 2006

• Responsible for all aspects of store performance including, financial goals, merchandising, operational controls, customer relations and inventory management

• Ensured employees met sales performance targets focusing on guest service, merchandising standards and store operations

• Created and maintained training materials

• Coordinates efforts and deliverables across all major business areas to ensure successful implementation

• Manages timelines in order to maintain quick speed to market

• Created business plans and forecasts for vendors to maximize volume and productivity

• Developed and maintained solid business relationships with customers to gain incremental business

Retail Brand Alliance Enfield, CT

Product Coordinator / Representative II March 2002-August 2004

• Sourcing and R&D with global vendors, management of costing negotiation at both fabric and garment stage including consistent follow-up to ensure timely deliveries

• Liaison for all global vendors (focusing mostly in Hong Kong, Korea, Taiwan and Italy)

• PO and Quality Control management

• Established business contacts in target markets through telemarketing, direct mail campaigns and building key vendor relationships

EDUCATION

BAY PATH UNIVERSITY Longmeadow, MA

Bachelor of Science in Business Administration January 2011- May 2015

Related Coursework: Talent Management, Business Ethics, Dynamics of Management, Communication & Leadership

BAY PATH UNIVERSITY Longmeadow, MA

Masters in Leadership & Negotiations currently enrolled – May 2017

Related Coursework: Introduction to Theory/Practice of Negotiation, Advanced Leadership and Negotiation Concepts, Psychological Dimensions of Leadership and Negotiation, Leadership and Negotiation in Multicultural World

SKILLS & ACHIEVEMENTS

• Strategic Sales & Marketing Campaigns

• Staff Development & Management

• Executive Presentations & Negotiations

• Cross-Functional Leadership

• Prospecting & Lead Generation

• Budgeting, Forecasting & Planning

• Certificate in GM Customer Focused Selling

• Certificate in OM Operational Effectiveness Training

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