Customer Service Sales
Resume:
BRANDON JACKSON
*** ******** **. ****** ****, KY 41015 ********@***.*** 770-***-****
OBJECTIVE
To be part of the new and exciting growth driven by putting the customer first while making their lives easier.
EXPERIENCE
SALES MANAGER VALUE CITY FURNITURE
LEXINGTON, KY
JUNE 2015 - PRESENT
Drive sales and bottom line profit by motivating, leading, and coaching the sales staff.
Grow and exceed budget in all categories, including bedding and warranty.
Assist in managing the overall operations of the store.
STORE MANAGER AMERICAN SIGNATURE FURNITURE
DULUTH, GA
JULY 2010 – JUNE 2015
Responsible for the overall direction, overall profitability, sales culture, sales promotions, staff development, store standards/operations, and customer experience excellence
Oversee the entire management staff
Take a budget presented by the company and achieve all numbers to make a profit for the store and company with clear plans and direction
Help advise to the best marketing plans and direction of the company
Come up with grass root ideas to grow business locally
Directly handle employee issues and problems ethically and with integrity through an open door policy
Responsible for leading a store to shipping over $7million for the first time in its 11 year history
OPERATIONS MANAGER VALUE CITY FURNITURE
CINCINNATI, OH
JULY 2006 – JULY 2010
Supervised all operational aspects of the delivery side of the store, including payroll management, safety awareness, and delivery efficiency
Evaluated performance of service technicians, furniture preppers, delivery teams, and customer service teams.
Developed plans and implemented them to make store more profitable from an efficiently run warehouse.
Held the warehouse manager accountable for the best practices of the company and gave specific training and mentoring where needed
In charge of trailer management and truck routing
Helped grow the store into the “Store of the Year” in 2009
MERCHANDISE MANAGER VALUE CITY FURNITURE
LEXINGTON, KY
JULY 2005 – JULY 2006
Opened a brand new store which included hiring and training all new sales team members and office associates.
Mentored the sales team into growing and closing sales while continuing to meet expectations of the company in extended warranties
Planned and executed floor plans of new merchandise as it was rolled out to the store
Followed guidelines of tagging and price changes of the merchandise on the sales floor
Evaluated discontinued/dropped goods and priced accordingly to obtain maximum profitability while keeping high margins
CUSTOMER SERVICE SUPERVISOR VALUE CITY FURNITURE BALTIMORE, MD
NOVEMBER 2003 – JULY 2005
Managed, trained, and supervised the office team
Handled directly any escalated customer issues
Paid bills and was responsible for the debit and credit A/R
Took on extra responsibilities as the inventory control associate which managed all the inventory in the warehouse and showroom
SALES ASSOCIATE AMERICAN SIGNATURE FURNITURE
WHITE MARSH, MD
JUNE 2003 – NOVEMBER 2003
Assisted customers with their purchases
Consistently met and exceeded company expectations for sales volume and extended warranties
OFFICE ASSOCIATE VAULE CITY FURNITURE
COVINGTON, KY
JANUARY 2003 – JUNE 2003
Handled customer service inquiries
Rang up customer invoices
EDUCATION
WESTERN KENTUCKY UNIVERSITY, BOWLING GREEN, KY 1998-2003
BACHELOR’S DEGREE IN GENERAL STUDIES WITH AN EMPHASIS IN TECHNOLOGY
REFERENCES
LARRY BRISHABER, STORE MANAGER
VALUE CITY FURNITURE
ALEX STROUD, PASTOR
DACULA UNITED METHODIST CHURCH
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