Service Manager

GREGORY FREEMAN

** ****** **** ****

Hilton Head, S.C. 29926 864-***-****

***************@*********.***

PROFILE

Service Manager with over 15 years automotive dealership service management experience.

Record of successes in the customer-focused and efficient operation of the dealership's service department.

Adept at operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining objectives and maintaining service records.

Demonstrated ability to ensure a positive customer experience that meets or exceeds the manufacturer's customer satisfaction index.

Successfully creates a good work environment and manages department assets.

Computer proficiency includes ADP, Reynolds & Reynolds and EXCEL spreadsheets.

SKILLS, KNOWLEDGE & TRAINING

C.S.I.

Forecasting & Production Objectives

Warranty & Policy

Supervision and Training

Asset Management

Reynolds & Reynolds Experience

Financials

ADP Experience

AUTOMOTIVE SERVICE MANAGER EXPERIENCE

Hilton Head BMW - Bluffton S.C. September 2011 - Present

Responsible for all aspects of service department operations. I have used my experience in the

field to hire high quality personnel and train proven process. The result is one of the highest CSI

stores in BMW N.A’s southern region. Placed 4th in the entire nation in CSI in 2012. Customer

labor sales growth of over 25% in a two year period. Trained service personnel in lateral support

shop structure that drastically improved overall production. Implemented M.P.I process that

has resulted in a noticeable increase in CP Hours per ro going from 2.2 hrs/ro to 2.9 hrs/ro.

Our store is part of Group 1 Automotive. My association with such a corporate entity has taught

me excellent expense control processes as they are related to gross profit. I feel I would make a

great addition to your already excellent team of employees.

RALPH HAYES TOYOTA – Anderson, SC May 1989 - Sept 1999 & April 2004 - March 2011

Responsible for $2.2 million total labor sales. Extensive knowledge of asset management and advanced operating techniques resulted in consistent department profitability. Managed customer follow and active delivery processes that resulted in consistently high CSI scores. Utilized several marketing programs that successfully increased customer retention. Developed Excel spreadsheets to track daily performance and production. Implemented lateral support structure in the shop. Grew department operation from 10 employees to 25 employees. Received 10 Years Service Excellence Award.

TOYOTA OF EASLEY - Easley, SC Nov. 2002 - April 2004

Increased C.P. labor sales and RO count. Also increased dollars per RO significantly by implementing lateral support structure and other related operating processes.

Received Top Performance Award and Service Excellence Award.

FAIRWAY FORD / MAZDA - Anderson, SC Oct. 2001 - Nov. 2002

Managed 32 technicians including Quick Lane Express Svc Facility and Mobil Service Truck Operation. Experience in ADP Operating System. Increased CSI score more than 20 percent by developing specific customer follow-up procedures. Won Blue Oval Certification.

DAVE EDWARD TOYOTA - Spartanburg, SC Sept. 1999 - Oct. 2001

As Service Manager, chaired on Business and Industry Advisory Board. Consistently showed increases in both C.P. labor and C.P. RO count resulting in departmental growth and high gross profit increase.

EDUCATION

Industrial Electronics & Electrical Engineering - Tri-County Tech - Pendleton, SC 1987 - 1988

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