MONICA NEVILLE
El Dorado Hills, CA *****
Cell 858-***-****
Email ***********@*****.***
SUMMARY
Dedicated and dependable Executive/Administrative Assistant with over 15 years of experience. Interested in learning new technologies and responsibilities, excellent problem solving skills, able to prioritize, multitask, and a team player with a pleasant and professional work attitude. SKILLS
MS Office
o Word, Outlook, Excel, PowerPoint,
Access
Adobe Acrobat Professional
Lotus Notes
Intuit QuickBooks
Act Premium CRM database software
10-key by touch
Calendar management
Meeting coordination
Expense report preparation and processing
Domestic/international travel arrangements
Document preparation and editing
Project coordination
Database creation
Research
EXPERIENCE
LEAVE OF ABSENCE 2/2015 – 7/2015
I took a leave of absence to assist with a personal family situation. KAISER PERMANENTE HOSPICE/BEREAVEMENT SERVICES – SACRAMENTO, CA 2/2014 – 1/2015 Hospice provides compassionate care for terminally ill patients and their families. A team of experienced professionals and trained volunteers coordinate care with their families. Staff Assistant (Temporary Assignment)
Staff Assistant to the social services supervisor, Kaiser Permanente Hospice and Bereavement Programs/North Valley and South Sacramento; substituted for volunteer coordinator when she was unable to be in the office.
Reorganized and updated Hospice volunteer personnel files
Produced and processed monthly bereavement mailings
Updated and constructed required manuals for the department; bereavement, intern, volunteer, and safety manuals
Acted as volunteer coordinator; was responsible for scheduling Hospice volunteers to assist patients and their families
When scheduling volunteers, documented all conversations with patients, their caregivers and volunteers in Kaiser Permanente’s Clinical Documentation Support system (CDS)
Communicated with MSWs and Case Managers to confirm the volunteers were scheduled and assignments were compliant with required frequency
Developed a new patient/volunteer tracking system which enabled the volunteer coordinator to review patient status and develop reports quickly
Created a new version of Hospice volunteer roster making it easier to track volunteer availability
Prepared required documents for new volunteers and updated annual documents for current volunteers
Facilitated monthly volunteer meetings
Assisted Hospice department secretary with answering/screening department telephone calls and routing them to appropriate clinical team members
Maintained patient confidentiality and followed Kaiser Permanente’s policies and procedures
Completed special projects as assigned
MONICA NEVILLE PAGE 2
THE COELYN GROUP, INC. – SAN DIEGO/EL DORADO HILLS, CA 2/2006 – 2/2013 Retainer-based executive search firm dedicated to clients in the Healthcare and Life Sciences industries Executive Assistant
Provided administrative support to the Partners of a retainer-based executive search firm specializing in the life sciences industry; interfaced with high-level clients and candidates on all projects to ensure all phases of the project were on track
Scheduled client and candidate meetings for firm partners
Scheduled candidate interviews with clients, including organizing off-site meetings
Travel scheduling for firm partners and candidates, both domestic and international
Communicated with clients and candidates regarding projects
Prepared business development packages, candidate specifications, candidate profiles and all other company documentation
Produced and assembled client presentation materials
Sent interview confirmations
Prepared and distributed meeting agendas to clients and candidates
Project research
Tracked all client and candidate communications using ACT Premium CRM database software
Invoicing and accounts receivable
Prepared and processed company and candidate expense reports
Ordered office supplies and maintained office computer equipment
Had an excellent rapport with clients, candidates and vendors LINCOLN FINANCIAL ADVISORS/SAGEMARK CONSULTING – LA JOLLA, CA 7/2005 – 1/2006 Financial Planning Professionals
Marketing/Administrative Assistant
Provided marketing and administrative support to financial planners that were in the process of merging their practices
Contacted prospective clients to schedule meetings with financial planners. Was very successful at scheduling new clients for their initial meetings
Scheduled and confirmed annual review meetings with clients.
Maintained client databases
Prepared group announcements for mailing
Prepared personal and business tax return information for submission to accountant
Managed calendar
THE LOUDEN NETWORK INC. – CORONADO, CA 1/2004 – 7/2005 Strategy and marketing consultant for the healthcare industry Executive Assistant
Provided administrative support and personal assistance to the President of a healthcare consulting firm
Read/responded to emails, managed calendar and coordinated the events of the day
Setup Company accounting system on QuickBooks including inventory system for tracking online book sales
Responsible for accounting, accounts receivable, accounts payable, bank deposits, account reconciliation, book inventory and financial reports
Worked with accountant on a quarterly basis for file review and tax filing
Microsoft Outlook database contact management
Assisted President with personal affairs when required