Customer Service Manager
Resume:
Kimberly Stark **** Shorthorn Ct Apt#***
817-***-**** Grand Prairie, TX 75052
***********@*****.***
SUMMARY OF QUALIFICATIONS:
A thorough understanding of negotiations, assessing the needs of customers and offering support within the scope of business policies and procedures.
A detailed oriented, self-motivated, dependable and proactive team player with excellent with 8 years of collections and customer service skills.
EXPERIENCE:
Exter Finance Corp
Customer Service Representative1
02/17/2014 - 2/26/2015
Reviews and monitors delinquent accounts daily, and maintains losses at or below
Established guidelines for assigned job duties
Properly and accurately documents all account activities.
Initiates contact with customers in an effort to satisfy any deficient balances.
Makes recommendations to management of accounts needing additional attention
Assist other related departments as required by business needs.
Ensures compliance with Exeter’s policies & procedures, and federal process regulations and standards.
United Auto Credit
Front End-Collections-Auto loan
09/13-Present (Temp. assignment)
Conduct early stage delinquency collection calls (inbound and outbound) to borrowers utilizing the auto dialer system.
Meet and exceed daily production established by management.
Offer resolutions for customer providing excellent service through call volume by making arrangements to pay, and collecting on balances.
Prevent voluntary repossessions through effective negotiation and appropriate application of UACC collection tools.
ACE Cash Express- Irving, TX
Collections Agent- Internet Loans
05/13-08/13 (Temp assignment with Choice staffing)
Write detailed notes on multiple accounts
Negotiate with customers to resolve delinquency
Contact customers to alert them of account status
Work with customers on various payment options
Provide superior customer service while understanding root cause of hardship/situation;
Focus on one call resolution
Work on an automated dialer system
First Choice Auto- Dallas, TX
Account Manager 1
04/10- 09/12
Made outbound calls to customers
Received inbound calls from customers and authorized third parties
Assisted teammates with talk offs in difficult customer situations
Documented each account with detailed notes
Worked with customers that needed payment arrangements
Evaluated accounts and decided best options that benefit both customer and company
Maintained stellar customer service
Santander USA Inc.- Dallas, TX
Account Manager- Front End Collections
10/08- 01/10
Wrote detailed notes on multiple accounts
Negotiated with customers to resolve delinquency
Contacted customers to alert them of account status via automated dialer system
Process account maintenance transactions according to established guidelines
Offered assistance in order to overcome objections and meet customer’s needs
Provided excellent customer service while understanding root cause of customer’s situation/hardship
*References available upon request*
Kimberly Stark 4955 Shorthorn Ct Apt#431
817-***-**** Grand Prairie, TX 75052
***********@*****.***
SUMMARY OF QUALIFICATIONS:
A thorough understanding of negotiations, assessing the needs of customers and offering support within the scope of business policies and procedures.
A detailed oriented, self-motivated, dependable and proactive team player with excellent with 8 years of collections and customer service skills.
EXPERIENCE:
Exter Finance Corp
Customer Service Representative1
02/17/2014 - 2/26/2015
Reviews and monitors delinquent accounts daily, and maintains losses at or below
Established guidelines for assigned job duties
Properly and accurately documents all account activities.
Initiates contact with customers in an effort to satisfy any deficient balances.
Makes recommendations to management of accounts needing additional attention
Assist other related departments as required by business needs.
Ensures compliance with Exeter’s policies & procedures, and federal process regulations and standards.
United Auto Credit
Front End-Collections-Auto loan
09/13-Present (Temp. assignment)
Conduct early stage delinquency collection calls (inbound and outbound) to borrowers utilizing the auto dialer system.
Meet and exceed daily production established by management.
Offer resolutions for customer providing excellent service through call volume by making arrangements to pay, and collecting on balances.
Prevent voluntary repossessions through effective negotiation and appropriate application of UACC collection tools.
ACE Cash Express- Irving, TX
Collections Agent- Internet Loans
05/13-08/13 (Temp assignment with Choice staffing)
Write detailed notes on multiple accounts
Negotiate with customers to resolve delinquency
Contact customers to alert them of account status
Work with customers on various payment options
Provide superior customer service while understanding root cause of hardship/situation;
Focus on one call resolution
Work on an automated dialer system
First Choice Auto- Dallas, TX
Account Manager 1
04/10- 09/12
Made outbound calls to customers
Received inbound calls from customers and authorized third parties
Assisted teammates with talk offs in difficult customer situations
Documented each account with detailed notes
Worked with customers that needed payment arrangements
Evaluated accounts and decided best options that benefit both customer and company
Maintained stellar customer service
Santander USA Inc.- Dallas, TX
Account Manager- Front End Collections
10/08- 01/10
Wrote detailed notes on multiple accounts
Negotiated with customers to resolve delinquency
Contacted customers to alert them of account status via automated dialer system
Process account maintenance transactions according to established guidelines
Offered assistance in order to overcome objections and meet customer’s needs
Provided excellent customer service while understanding root cause of customer’s situation/hardship
*References available upon request*
Kimberly Stark 4955 Shorthorn Ct Apt#431
817-***-**** Grand Prairie, TX 75052
***********@*****.***
SUMMARY OF QUALIFICATIONS:
A thorough understanding of negotiations, assessing the needs of customers and offering support within the scope of business policies and procedures.
A detailed oriented, self-motivated, dependable and proactive team player with excellent with 8 years of collections and customer service skills.
EXPERIENCE:
Exter Finance Corp
Customer Service Representative1
02/17/2014 - 2/26/2015
Reviews and monitors delinquent accounts daily, and maintains losses at or below
Established guidelines for assigned job duties
Properly and accurately documents all account activities.
Initiates contact with customers in an effort to satisfy any deficient balances.
Makes recommendations to management of accounts needing additional attention
Assist other related departments as required by business needs.
Ensures compliance with Exeter’s policies & procedures, and federal process regulations and standards.
United Auto Credit
Front End-Collections-Auto loan
09/13-Present (Temp. assignment)
Conduct early stage delinquency collection calls (inbound and outbound) to borrowers utilizing the auto dialer system.
Meet and exceed daily production established by management.
Offer resolutions for customer providing excellent service through call volume by making arrangements to pay, and collecting on balances.
Prevent voluntary repossessions through effective negotiation and appropriate application of UACC collection tools.
ACE Cash Express- Irving, TX
Collections Agent- Internet Loans
05/13-08/13 (Temp assignment with Choice staffing)
Write detailed notes on multiple accounts
Negotiate with customers to resolve delinquency
Contact customers to alert them of account status
Work with customers on various payment options
Provide superior customer service while understanding root cause of hardship/situation;
Focus on one call resolution
Work on an automated dialer system
First Choice Auto- Dallas, TX
Account Manager 1
04/10- 09/12
Made outbound calls to customers
Received inbound calls from customers and authorized third parties
Assisted teammates with talk offs in difficult customer situations
Documented each account with detailed notes
Worked with customers that needed payment arrangements
Evaluated accounts and decided best options that benefit both customer and company
Maintained stellar customer service
Santander USA Inc.- Dallas, TX
Account Manager- Front End Collections
10/08- 01/10
Wrote detailed notes on multiple accounts
Negotiated with customers to resolve delinquency
Contacted customers to alert them of account status via automated dialer system
Process account maintenance transactions according to established guidelines
Offered assistance in order to overcome objections and meet customer’s needs
Provided excellent customer service while understanding root cause of customer’s situation/hardship
*References available upon request*
Contact this candidate