Customer Service Sales

James R. Smith

***** ******* ***** **** 574-***-****

Granger, Indiana 46530 Cell 574-***-****

E-mail *******@*******.***

SUMMARY:

A highly motivated professional with proven communication skills in sales and customer service in both inside sales and outside sales. Upbeat, positive attitude with a history of producing quality results and satisfied customers.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS:

Towne Air Freight; South Bend, Indiana March, 2012 – March, 2015

Inside Sales/Customer Service Representative

Provided customers/clients with desired information in a timely manner

Listened, calmed and assisted customers with their questions and concerns

Established friendly and lasting relationships with customers nationwide

Exceeded monthly sales quotas by an average of 20% for 3 years by initiating a system of follow-up contacts with customers

Brandt Truck Line; Bloomington, Illinois July, 2008 – February, 2012

Territorial Sales Representative

Managed a sales territory in Northern Indiana until company went out of business in 2012.

Increased revenue consistently by keeping established customers happy and bringing on new customers

TST Expedited Services; Windsor, Ontario October, 2003 – June, 2008

Midwest Accounts Manager

Managed sales territory in Midwest US for this Canadian-based trucking company

Consistently exceeded monthly sales quotas by 10 – 15% by bringing on new customers and increasing the customer base

Tri-State Expedited Services, Perrysburg, Ohio November, 1996 – October, 2003

National Accounts Sales Representative

Instrumental in developing the first National Accounts sales program for this trucking company

Called on Corporate Traffic Managers of Fortune 500 companies in Midwest US to secure their “expedite” freight business

EDUCATION:

Bachelor of Science, Secondary Education; University of Kentucky, Lexington, KY, 1973

Played four years of football at U of K

President of K-Man’s Association for 1972 – 1973 school year

Member of Sigma Chi Fraternity; Lambda Lambda Chapter

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