Jodi Adams

acqzjc@r.postjobfree.com

404-***-****

Summary:

Over 15 years of Business Analysis and Project Management using the Waterfall methodology, and over two years of Agile/Scrum Product Owner/Product Management experience, I am open to new opportunities. I look forward to using my strengths in all areas of system development life cycles.

My experience includes three years as a Commercial Lines Rating Technician supporting the Underwriting business unit, and support of P&C Underwriting. As a member of IT, I performed business analysis, document (BRD) creation and maintenance, testing of changes, and user support after deployment. I have experience in Business Analysis and Project Management on varying sizes of projects, Product Manager and Product Owner responsibilities, QA/UAT, technical writing, and training (in person and through documentation). My industry experience includes Insurance (P&C), infrastructure, software and managing third-party consultants.

Certifications and degrees received:

Certified Scrum Master

Scrum Certified Product Owner

ITIL V3 Foundation certificate

Certificate of Insurance from the AICPCU

Bachelor of Arts degree, University of Washington

Experience:

TEKSystems Contractor – McKesson

Agile Business Analyst – March 2015 to Present

Filled role of Business Analyst for Scrum team focused on backend support for Document Management System.

Supported Product Owner and Product Manager to drive sprints and releases to delivered.

Prioritized stories within the sprints.

Coordinated with other Business Analysts to ensure features are consistent across teams

Worked with Scrum Master, QA resources and developers within my team to groom and score stories, and to plan sprints.

Outside of Scrum Team also worked with architects, project managers and technical writers

Brickstream Corporation – Norcross, GA

Product Manager – July 2014 to January 2015

Helped management introduce the Agile Methodology to the different engineering and sales teams by creating a presenting a PowerPoint deck illustrating the process and comparing to the Waterfall process.

Worked with a 3rd party consultant to implement Scrum across the business.

Picked up an application that displays the counting metrics in various views, which had been started but abandoned, and worked to get that prepared for release by working with a Logi Systems consultant and the Sales Engineering team.

Implemented a “Mall” solution for people counting, using different cameras and groups of cameras (zones) within the mall to aggregate and organize the entry and exit data.

Worked with Sales Engineering, Channel Partner management, Marketing and Product Management to gather the requirements for a next-generation version of the Traffic solution.

Reviewed requested updates to the existing QIQ Dashboard product with clients using the feature, to determine future enhancements to the product.

Analyzed the existing QueueIQ “Broken Lanes” web application with direct customers, to discuss requested updates, then determined priority of the updates with respect to all customers using the application.

Updated and managed the product roadmap for the QueueIQ offering to include customer requests gathered from discussions, as well as other improvements.

Worked with existing customers and internal users to organize additional needs for the queue management application, for the next release of this application.

Oracle – Atlanta, GA

Product Manager/Product Owner – February 2013 to July 2014\

Paid Media Product:

●Was brought in as Product Owner on initiative to offer Paid Media solutions to new and existing customers. Originally the goal was to build a solution in-house, however over time has changed to partner with existing companies to offer this solution.

●Attended meetings with Product Managers to gather requirements for Paid Media solution.

●Wrote stories/requirements for team to implement, prioritized and supported team during sprints.

●Tested and accepted stories and conducted training sessions for various departments throughout the company (Support, Sales, Customer Solutions).

●With the team, built, released and trained users on the Oracle SRM Custom Audience, Lookalike Audience and Opt-Out of Ads options for Facebook.

●Worked across other products within the SRM to determine usability and feasibility of Paid Media Partnership needs. These products include Publish, Analytics and Accounts.

Accounts Product:

●Acted as Product Owner for the Accounts product: the platform management area (users, teams, permissions, accounts, etc.).

●Worked with Product Manager to gather requirements for Accounts product.

●Supported integration of other products obtained through separate acquisitions by Oracle (Involver, Collective Intellect) to offer as part of the Social Relationship Management platform.

●As Product Owner for Accounts, implemented a platform-wide Workflow solution for the SRM, starting with the Publish product – which allows customers to use workflow notifications and rules to easily create, approve and publish Facebook posts.

●Also implemented a new account/bundle User Interface, which improves the speed and accuracy of searching across accounts, as well as simplifying the account/bundle relationship to the typical customer.

Recall – Norcross, GA

Information Technology Business Analyst – July 2008 to December 2012

●Acted as Project Manager to manage small-scale projects from inception to deployment, including documenting requirements, training if needed, writing project plans and test cases, and keeping the projects within scope and deployed successfully.

●Analysis and implementation of a DPS Scan and Track application, to force bar code scans of media and transport containers and vehicles.

●Documentation of all project related artifacts: business case, system options, business requirements, functional requirements, traceability matrix and test cases.

●Analysis and implementation of a client-facing web portal, allowing Recall’s DPS customers to add, modify and remove employees from their Authorized Agent lists, without requiring assistance from Recall's employees.

Requirements analysis and documentation.

Testing of the changes.

Management of User Acceptance Testing.

Authoring the training documentation and working with the business SMEs to deliver training.

Authoring the internal (Recall) and external (customer-facing) User Guides. For this project, I worked as both Business Analyst and Project Manager, working closely with the business senior management, technical teams (internal and 3rd party), Marketing, and Customer Care departments to ensure success.

●Analysis and implementation of a major national new offering for the Secure Destruction Services business line, with a goal to implement the ability to collect, track and destroy electronic (non-paper) media. Along with analysis and documentation of business and functional requirements, my duties included:

Working closely with the Product Manager to manage scope and change requests.

Availability to the development team during the development phase to document any changes.

●Analysis and implementation of the Secure Destruction Services Chain of Custody project, to require scanning of container bar codes at all points along the workflow of the courier.

Requirements gathering and documentation.

Creation of Test Plan and Test Case documents.

Management of UAT phase of project.

Assisted the Project Manager with the planning, coordination and communication of the roll-out to the various North America groups affected with the change.

When deployment is complete in November 2012, this project will have spanned two and one half years (project kicked off in February 2010. Along with a 3rd party Oracle developer, I was the only other team member on the project from kick-off to deployment.

●Analysis and implementation of a Network Access Control appliance, to be implemented globally. Along with analysis and documentation of business and functional requirements, my duties included:

All documentation for both PM and BA portfolios.

Quality Assurance planning.

Managing User Acceptance Testing.

Crafted the communications to the global audience for the implementation and deployment.

●Worked closely with the Global Infrastructure team, after being requested by the Global Infrastructure Manager, on many high-profile projects involving updates to support newly implemented security policies, switch updates in the local Global Data Center, and the deployment of a WAN acceleration appliance (Silverpeak) to the five Global Data Centers.

●Worked closely with the Global Safety and Risk Management team to test and train the usage of an application to be used for safety audits at the facilities. Also worked closely with the same team to kick-off the second phase of that project which includes robust reporting and translation into multiple languages requirements.

●Involved in a global endeavor to upgrade the version of the Data Protection Services software in the Australia/New Zealand and Singapore regions. Involvement included the management of a project to stand up a server with North America data accessible by the Australia/New Zealand and Singapore users for review of the system with their existing processes.

The Network – Norcross, GA

Business Analyst – August 2007 – July 2008

●Worked with internal customers in various departments to gather and document requested IT changes.

●Reviewed documentation with Development and QA teams to determine functionality and usability.

●Worked closely with Product Management to prioritize requested updates and to discuss/document needs for upcoming releases to existing systems.

●Worked with team of Business Analysts to define the Business Analyst roles and responsibilities.

Atlantic American Corporation – Atlanta, GA

Information Systems Business Analyst – June, 2006 to August 2007

●Worked with internal clients and Subject Matter Experts to gather and document ongoing needs for technological changes, involving AS/400 and .NET platforms.

●Documented scope, definition, functional requirements, test plan and test cases for various projects.

●Worked with third-party application vendors to successfully acquire software.

●Played integral role working closely with the Assistant Vice President of IT in building and enforcing a development workflow.

Advanced Solutions, Inc. – Conyers, GA

Business Analyst – August, 2005 to June, 2006

●Elicited requirements from clients and internal staff for a document management and workflow application for the insurance industry.

●Worked closely with developers and quality assurance to ensure implementation of the correct solution.

●Played leadership role in acquiring requirements tool.

●Used Borland CaliberRM and Microsoft Word.

●Designed and implemented development workflow ensuring that requirements are gathered, documented and reviewed.

●Led meetings with subject matter specialists, management, and developers.

Additional classes completed:

●Requirements Gathering, Requirements Quest – February, 2004

●Project Management and the Role of the Business Analyst - February, 2004

●Requirements Gathering Techniques - June, 2006

●Recovering Troubled Projects – November, 2010

●Change Management: Leading the Team – October, 2011

●Team Building – January 2012

Skills:

●Use Case creation and management

●Requirements Gathering

●Business Requirements Document creation and management

●Functional Requirements Document creation and management

●Cross-functional team experience

●Global/off-shore team experience

●User Story creation and management

●Agile ceremonies (Story grooming, Sprint Planning, Stand-up, Sprint Review, Sprint Retrospective)

●Agile and Waterfall Methodologies

●Microsoft Project

●Jira, VersionOne, Rally, Pivotal Tracker

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