MICHELLE NWOKOBIA, PMP

**** ******** *******, *****, ** 20716

301-***-****

acqzj6@r.postjobfree.com

PROFESSIONAL SUMMARY:

Dynamic, results-driven Consultant with 12 years experience directing and supporting all phases of the project lifecycle in oil & gas, IT, healthcare and public sector environments. Analytical thinker with exceptional planning skills and capable of developing innovative approaches to fulfill client requirements and issue resolution. Effective and articulate communicator valued by employers for communications expertise. Trusted advisor with proven ability to establish and maintain rapport with C-level executives, third-party vendors and staff at all levels. An adaptable, flexible, and proactive team player with strong work ethics and business acumen. Adept with:

* Project Planning and Administration

* PMO Best Practices

* Budget Management

* Risk Management

* Process Improvement

* Relationship Management

* Presentation Delivery

* Virtual Collaboration

* Team Building

* Conflict Resolution

PROFESSIONAL EXPERIENCE:

INDEPENDENT CONSULTING

Leading clients in the Oil & Gas and Airline industries

Sr. Project Specialist (Consultant)

2014 – Present

Chartered and manage daily activities for medium to large complex projects throughout the project lifecycle. Key projects include Gas Leak Survey and Computer Aided Dispatch for a utility distributor of natural gas and Orion legacy systems modernization efforts to support financial transaction settlements between airlines, travel agencies and bank/credit card processors.

Collaborate with Business units and relevant stakeholders to identify and codify scope of work. Develop project schedules considering deadlines, dependencies, resources and Capital/O&M budgets. Maintain oversight and overall accountability for the successful delivery of project tasks within constraints of scope, quality, time and cost.

Serve in advisory role to Product Owners, Business Managers and other stakeholders to appropriately define and prioritize roadmap items. Offer recommendations for resource and project allocation and/or increased staffing, as needed, based on business priorities.

Establish work plan tracking procedures, status reporting, issue management, change management, resource management, configuration management and financial management. Identify, manage, communicate and drive the resolution of risks and issues to project development and schedule with stakeholders and vendors.

Facilitate requirements development and design sessions and project status update meetings with audiences at the line of business, executive and external stakeholder levels.

INOVALON

A premier Healthcare Technology and Data Analytics Solutions Provider

Vendor Project Manager

2013 – 2014

Responsible for the procurement and acquisition of third-party services for high-visibility projects, including Data Center Expansion (US$8 million) and Print and Fulfillment (US$5 million). Responded to RFI requests and issued RFPs to bid finalists. Applied benchmarks and developed balanced scorecards to measure vendor proposals, competitiveness and performance.

Orchestrated vendor selection, AIA contract negotiations and ongoing cost management. Documented, communicated and executed agreements, including SOWs and MSAs. Mitigated business risk by ensuring vendor compliance with procurement management processes, contract terms and regulatory requirements.

Developed project schedules and estimates using MS Project. Established milestones, anticipated issues, and monitored adherence to project scope, requirements documents and schedules. Assumed day-to-day responsibility for projects while ensuring projects were completed on time and within scope and budget.

Acted as the single point of contact between vendors and IT regarding operational issues. Investigated and identified root causes of performance indicators to drive continuous improvement. Facilitated requirements, weekly status and phase kickoff meetings with vendors and project teams. Provided vendor oversight on activities including digital print and supply chain, MEP, design engineering and general construction.

Functioned in advisory role to senior leadership team and strategic vendors. Obtained stakeholder buy-in to implement best practices and sustain improved processes. Served as change agent to ensure that process improvement activities were communicated, understood, and supported throughout the company.

BP - BRITISH PETROLEUM, Houston, TX

Leading International Publicly-Traded Oil and Gas Exploration & Production Company

PMO Analyst (Consultant)

2011 – 2012

Implemented and enforced a project delivery framework aligned with the Capital Value Process (CVP) stage gate methodology to maximize benefits and minimize risk on a global Disaster Recovery program. Managed the program/projects within budget (US$34 million) and in compliance with PMO standards.

Provided oversight on core control processes including program/project status reporting, communications, RAID (Risks, Issues, Actions and Dependencies) management, financials, change control and quality assurance. Tracked and measured program/project status and adherence to key deliverable milestones.

Utilized PPM tool to track and report project, schedule, resource usage and cost performance data. Investigated schedule and budget variances to confirm if projects were on/off track and ensure proper accounting of funds. Analyzed reports and Red, Amber, Green (RAG) indicators to ensure that KPI’s were accurate and consistent. Highlighted key unmitigated risks and issues that required attention.

Detailed monthly budget cost allocations for IT procurement and contract labor. Ensured sound financial forecasts and resource plans were instituted across all workstreams. Maintained financial controls and systems for recording, monitoring, forecasting and budgeting program expenditures. Created quarterly Accruals based on time entries and procurement services and reconcile with Actuals posted in SAP.

Coordinated meetings and engaged with onshore/offshore SMEs and management in different regions and time zones in office and virtual settings via WebEx and Microsoft Lync.

Mobilized and challenged Project Managers to continually improve accuracy of financial forecasts, milestones/schedules and resource plans.

Drove consistency of PMO standards for key project artifacts, plans and budgets, enabling Project Managers to bring in projects on time and under budget. Developed and supported the creation of deliverables throughout the project lifecycle.

Served as lead for on-boarding new team members. Provided training, tools and instruction on the project delivery methodology and processes.

BOOZ ALLEN HAMILTON, Washington, DC

Global Strategy & Management Consulting Firm

Senior Consultant

2006 – 2011

Managed MS Project schedule plans and analyzed all project phases to identify opportunities for reducing time, labor and other costs, and improving quality control and operating efficiency. Established work priorities, identified program deficiencies, mitigated risks and issues, and determined alternative solutions. Assigned, tracked, and reported on risks, issues, and action items.

Hosted weekly meetings to obtain statuses of projects, enhance team communications, and build consensus among conflicting points of views. Provided supervision and guidance to cross-functional team members to implement deployment bundles into test and production environments for release planning purposes.

Formulated Configuration Management (CM) policies to manage the implementation, updates, and integration of IT system components. Defined processes to identify, control, maintain and verify over 6,300 versions of configuration items in production. Implemented and maintained authority of the configuration management database for the storage, retrieval, and control of configuration items and artifacts.

Performed extensive analyses and validation of 2,763 change requests. Evaluated requirements, documentation, and reviewed internal processes to ensure compliance with CM policies, ISO9000 QA standards, and auditing guidelines.

Produced detailed metrics reports in Word and PowerPoint to articulate system defects and highlight priority problem areas to be addressed. Converted raw data from Access databases into Excel formats using macros, pivot tables, control charts, and Pareto diagrams.

Designed high-level briefings and client ready presentations using creative handouts and visual aids. Authored standard operating procedures for software testing and quality assurance activities.

Instigated competitive training sessions for technical staff across multiple contractor organizations.

BEARINGPOINT, Alexandria, VA

“Big 4” Management Consulting Firm (formerly KPMG Consulting)

2005 – 2006

PMO Analyst (Consultant)

Consulted to the US Defense Logistics Agency Program Management Office (PMO) in areas of Project Planning, Tracking, Reporting, Change Management, and Requirements Management for the development of an SAP CRM solution comprised of 45 servers and 1,300+ user workstations.

Analyzed and compiled budget estimates to produce budget reporting packages in portfolio dashboard format. Developed and executed plans of action and milestones with appropriate mitigation strategies to ensure that projects and deliverables were delivered on schedule and within budget.

Chaired Change Control Board (CCB) meetings to review and approve requests for proposed software changes. Analyzed change requests to evaluate their potential impact across functional areas. Developed reporting logs in Excel to track and administer change requests.

Maintained traceability of requirements and instituted software changes through integrated change control. Documented rationale for process changes to linked requirements; depicted workflows and processes using Visio.

Designed templates in MS Project, Word and Excel for project planning, schedule management, and tracking/reporting purposes.

MTN COMMUNICATIONS, Lagos, Nigeria

Foremost Multinational Provider of Telecommunications in Africa

2003 – 2005

IT Project Manager (Consultant)

Project managed an HR/Payroll solution for MTN Nigeria utilizing the SDLC methodology and ITIL Service Management frameworks. Responsible for the design and implementation of GUI interfaces to automate HR business processes, reduce staff redundancy, improve productivity and increase customer satisfaction.

Trained and led a team of 4 business analysts to identify and resolve existing or potential issues with system, regression, load and acceptance testing. Conducted periodic audits and reviews to verify and validate requirements.

Directed kickoff meetings and defined work priorities to communicate the overall project strategy.

Responsible for the production of system documentation, standard operating procedures, technical specifications, workflow analysis, implementation plans and user training guides.

LOCKHEED MARTIN CORPORATION, Manassas, VA

US Global & Aerospace Defense Contractor

2000 – 2002

Associate Systems Engineer

Configured and administered Dell and Compaq servers/desktops, software-based applications, protocols/services, and printer queues.

Deployed Windows 2000 interoperable systems (32 servers and 900+ user workstations) to reduce the total cost of ownership, improve business automation, asset management, training, system support and maintenance.

Authored Standard Operating Procedures for user account management, security guidelines, and data/media recoverability.

Performed research and analysis of emerging technologies. Provided written technical analysis and recommendations for securing the enterprise networks by mitigating threats and vulnerabilities.

Acted as program management liaison during technical interchange meetings. Diplomatically resolved interpersonal issues and conflicts to foster positive work relationships.

Monitored system event logs on a daily basis to recommend and implemented corrections as required.

MICROSOFT CORPORATION, Charlotte, NC

Industry-Leading Global Software Company

1999 – 2000

Systems Engineer (Consultant)

Investigated, troubleshot and resolved issues related to Windows NT/2000 installations, upgrades, blue screens, device and power management, hardware/software incompatibilities, FAT32/NTFS file system management, web proxy, user domain manager, Active Directory, disaster recovery, safe mode boot, and fault tolerance.

Performed cross-platform troubleshooting and maintenance significantly improving systems up-time from 91% to 99.9% for corporate customers.

Received commendation from Microsoft management for developing a document template used for troubleshooting complex system issues. Key Benefit: The template significantly reduced the turnaround time for support engineers to identify root cause analysis and resolve mission critical problems affecting operating system platforms.

Directed and mentored an outsourced team of 22 support engineers. Assumed ownership and responsibility of escalated problematic issues.

IBM CORPORATION, Charlotte, NC

Global Technology Consulting Company

1999 – 1999

IT Specialist

Directed special projects for Y2K remediation, standardization, and rollout of information assets.

Administered servers, desktop applications, and provided technical support to the end-user community.

Performed hardware and software configurations, upgrades, and testing on IBM desktops and notebook computers.

Enhanced sales and customer service skills through ongoing coaching and training.

EDUCATION:

Bachelor of Science – Information Systems, University of Maryland Baltimore County (UMBC), Baltimore, MD; Degree Awarded 1998

QUALIFICATIONS:

Project Management Professional (PMP), ID # 1212450, Project Management Institute, Newton Square, PA; valid 10/2008 – 10/2017

SKILLS/ TOOLS:

Windows 7/XP/2000/NT/9x; MS Office Suite (Word, PowerPoint, Excel); MS Project; MS Visio; SAP PR5; Primavera; Planview; SharePoint; LiveMeeting; StarTeam; Serena; PVCS Tracker; HP ALM/Quality Center; IBM Rational Tools (ClearQuest, RequisitePro, TestManager); Remedy; Peregrine; Clarify; MS Access; DB2; MS Exchange Server; MS Outlook/OE; Lotus Notes; Adobe Acrobat; TCP/IP; HTTP(s); FTP; SMTP; POP3, C; C++; SQL, JavaScript; Cold Fusion.

PROFESSIONAL DEVELOPMENT:

2011 – License to Work, BP Upstream IT&S Academy

2011 – Information Security, BP Upstream IT&S Academy

2007 – Earned Value Management (EVM), Booz Allen Hamilton

2006 – Capability Maturity Model Integrated (CMMI), Booz Allen Hamilton

2004 – ITIL Service Management (Foundations), EXIN

2004 – Remedy ARS 6.0, EXIN

2001 – Management Leadership Development, Lockheed Martin

2000 – Business Ethics, Lockheed Martin

1999 – Windows NT/2000 Installation Bootcamp, Microsoft

PROFESSIONAL AFFILIATIONS:

Member, Project Management Institute (PMI), USA

Member, Society of Women Engineers (SWE), USA

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