Customer Service Manager
Resume:
Meena Khandelwal
Gumashta Nagar,
Indore –M.P.
E-mail: ********@*****.***
Career objective:
Looking for a challenging position of the Customer Service Coordinator in the reputed company with a view to use my wide experience for the benefit of the organization.
WORK EXPERIENCE:
Total 7 years of work experience.
Professional Experience:
Organization : Electronics & Controls Power System Pvt. Ltd. Indore
Designation : Regional Service Coordinate
Duration : September 2009 to Till Date.
Responsibilities:
Interacting with customers, providing information in answer to inquires about products, accounts, and services.
Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
Answering the questions of customers regarding the organization’s products or services and its operation or maintenance.
Handling and resolving customer complaints, or special orders via mail or phone.
Receiving and processing orders, providing information concerning changes, pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Interviewing customers to acquire information and explaining available services.
Adjusting complaints concerning services or billing rendered.
Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
Referring complaints of service or product failure or errors to appropriate personnel for investigation.
Communicating solutions, successes, and opportunities to the Manager of customer service
Organization : Numeric Power System Ltd. Agra.
Designation : Service Coordinator
Duration : September 2007 to August 2009
Responsibilities:
Spares Planning & logistics
Installation Data Base maintenance
Process improvements and Planning
Improve revenue from annual maintenance contracts
Ensure Customer Satisfaction
Allocation of service engineers for installation of new machines in the region
Conducting daily meetings at the end of the day with the Service Engineers
Ensuring that spares are available at regions for faster turnaround of calls
Attend to customer phone calls and track calls to closure
Organization : Alpha Group Company - Agra
Designation : Sales Marketing
Duration : Six Month
Responsibilities:
Prospecting new business consumers
Retaining existing accounts
Performing marketing and Sales presentations
Accompanying Product manager on sales presentations
Report market information and data to the client
QUALIFICATION
M.A. from Agra University in year 2003.
B.A. From BEKUNTIDEVI KANYA MAHAVIDHYALAYA AGRA in year 2001
Higher Secondary from U.P. Board in year 1998
High School from U.P. Board in year 1996
PROFESSIONAL QUALIFICATION
Diploma in Computer Application, (D.C.A.)
Technical Skills:-
Windows 98 - Windows XP – Windows 7.
MS Office (Ms Word, Ms Excel).
Outlook Express/windows Live Mail
Internet Browsing.
Personal Dossier:
Name : Meena Khandelwal
Husband’s Name : Manoj Khandelwal
Date of Birth : 22nd Aug. 1981
Gender : Female
Marital Status : Married.
Languages : English, Hindi.
Address : K- 85, Scheme No -71, A Gumasta Nagar, Indore
Email : ********@*****.***
Contact : 919*********
Location : Indore
I hereby declare that all the Information provided by me is true to the best of my knowledge.
Place: Indore Date:
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