JESSICA WALKER

***** ***** ***** ****** *****: 951-***-****

Desert Hot Springs, CA 92240 Email: acqz1d@r.postjobfree.com

Versatile professional with award-winning, client-focused skills and union, security, customer service, clerical, and information processing experience seeking to begin a career as a clerk. Background in the casino, security, food and beverage, manufacturing, and industrial sectors.

Areas of Expertise

Cash Handling

Inspection and Monitoring

Inventory Control

Information Examination and Processing

Union Employee Representation

Union Contract/Regulation Review

Inbound Telephone Call Management

Customer Service & Support

Order and Return Processing

Union, Legal, and Security-related Experience

Represent union workers to ensure they are fairly treated by management in all employment- and discipline-related issues.

Review employee file, along with union contract and regulations, to determine whether discipline has been administered fairly when an employee contests a disciplinary action.

Advocate on behalf of employees when discipline has not been administered fairly and support management’s decision when it has been handled correctly.

Monitor a large supermarket chain distribution center (approximately 1.5 million square feet) via closed-circuit TV and regular foot and vehicle-based patrols.

Log all vehicles arriving at and leaving the distribution facility, including 10 to 20 visitors and 20 to 40 diesel and bobtail trucks on average.

Inspect vehicles after they have offloaded to verify they are empty and scrutinize the shipping docks to ensure no items have been dropped or left behind.

Customer Service Experience

Host and provide poker patrons with concierge-level service, including seating, food, beverages, receipt of payment, and assistance relocating to other tables during play. Average guests served (including drink orders) on a slow day is approximately 30 and, on a busy day, up to 60.

Greet and seat 30 to 50 dining guests daily at a buffet-style restaurant, serve drinks, remove dirty dishes as guests finish eating, and keep assigned section of dining area clean.

Clerical Experience

Handle high volumes of cash, averaging $600 to $1,000 a day.

Answer 5 to 10 phone calls daily, with an approximate call transfer rate of 50%.

Take payment for orders and return the correct change to the client at the table.

File forms and slips alphabetically, as well as pull and organize the files needed for the workday.

Type at 20–30 WPM.

Information processing, Storage, & Retrieval Experience

Utilize an inventory tracking sheet to monitor how many oil filters a team of 6 to 10 people processed every hour. Process an average of 50 to 100 filters a day and regularly fill in for the team lead.

Fulfill store and individual customer orders for various organic health and beauty products (40 to 60 per day) by accurately selecting requested items from inventory as order slips came to the floor, scanning their barcodes with handheld computer to remove them from inventory, properly packaging them, placing them on shipping pallets, and moving the pallets when full to shipping.

Receive returned items that meet criteria for acceptance into inventory by scanning their barcodes with a handheld computer to electronically restore them to inventory, then manually placing them into proper position on the warehouse shelves.

Work History

SAN MANUEL INDIAN BINGO & CASINO, Poker Server/Union Rep., Highland, CA 2007 – Present

UNITED NATURAL FOODS, Packaging/Returns, Fontana, CA 2006 – 2007

K & N ENGINEERING, Oil Filter Painter/Packager, Riverside, CA 2006 – 2006

SECURITAS, Security Guard, Ontario, CA 2005 – 2006

Education & Training

Diploma, Rancho Verde High School, Moreno Valley, CA

Awards & Distinctions

Employee of the Month (received 4 times in 8 years) – San Manuel Indian Bingo and Casino, Highland, CA

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