Manager Service

Personal

Informations

Native: Italian

Birth Date: 10/08/1980

Birth Place: Venaria Reale (TO)

Gender: M

Preferred

Job/Professional

branch

Interested to a new working opportunity in ICT environment. A new experience that allow to increase my professional and human level, and will combine my skill to new and interesting working career. Professional

Experiences

From 09/1999 to 02/2000

ACS Service IT consultancy company in Rivoli (TO)

Branch: IT consultancy

From 03/2000 to 01/2001

National Service

From 03/2001 to 07/2013

Rivoira Spa (Praxair group) in Via Cardinal Massaia 75/L Turin Branch: Chemical

From 04/2014 to today

Omron Europe BV, Via Torino 13/15 Poirino (TO)

Branch: Industrial Automation

Performed Working

Positions

Network Administrator

JDEdwards CNC Global

Lotus Notes Developer

Service Desk Manager

IT Tool Support Engineer & Business Analyst

Nicola D’Ambrosio

IT Project Manager

Via Forvilla 74, Givoletto (TO) Italy

Phone : +39-349******* – email : ******.*********@*****.** https://it.linkedin.com/pub/nicola-d-ambrosio/b/90b/7a Nicola D’Ambrosio / RESUME P a g e 2

Principal Activities and

Responsibilities.

Company network analysis, monitor, prevention, security and new technologies implementation.

Manage Active Directory and GPO creation.

Inventory management with more or less 600 clients and responsibility to buy and assign new hardware where is required.

Telephone (VOIP) and mobile market management, supplier negotiation, and new mobile hardware assignment.

Maintenance and implementation VMWare enterprise infrastructure, VSphere 4.x and 5.x knowledge (160 virtual server managed)

ERP JDEdwards administration, infrastructure creation, monitoring and maintenance at European level in a Praxair group as CNC Global, with ten year experience, starting from 7.3.3.1 version to 8.12

Lotus Notes Developer using Domino Designer

File Server, domain and backup controller configuration, Cisco router, Riverbed and Load Balancer appliance.

Manage and maintenance Trend OfficeScan Server, backup and restore experience using most common software and Disaster recovery expert. Symantec Altiris 7.1 expert (Client Management Suite, Deployment Solution, Inventory Solution, Patch Management Solution.)

Coordination of external Call Center used for first and second level issue, as Service Desk Manager position with responsibility to increase the productivity, improve performance service and produce reports that respect Business SLA agreement, following ITIL parameters.

SQL experience, manage and maintenance DB, Reporting Services knowledge. AS400 minimum experience

Manage European Data Center in Assago (Milan)

Manage all the Office 365 environment with implementation and maintenance responsibility.

Sharepoint on line Administrator, with responsibility of entire Omron Portal, user access, and system monitoring.

Site Collections implementations and related Workflow using instruments like Infopath and Sharepoint Designer.

Manage a Safety Service platform used for all the activities with manage and maintenance responsibility.

Single Point of Contact & Business Analyst for all IT activities related needs of Omron Safety Service Team.

Manage contacts with suppliers to grant Business requirements satisfaction. Nicola D’Ambrosio / RESUME P a g e 3

Education School leaving certificate in date 06/1999 Qualification: Information Technology Consultant

School name: ITIS G.Peano corso Venezia 29 – 10147 Turin Level: 60/100

Personal

capabilities

Organizational competence, Team Lead and strong communicative capabilities. Foreign Languages English

French

Social Capabilities Listen and comunication capabilities. Problem solving.

Pronounced relational quality.

I’m able to stay with people having different nationality and culture because I’ve collaborate on European Projects with collegues in Praxair and Omron groups . Contact with external supplier from Europe, US and Asia. Organizational

Competence

High organizational capabilities as completely independent in an Infrastructure Team managing and maintaining all the European Infrastructure. Able to define priority and respect deadline and fixed target agreed with Business. Good staff management as Service Desk Manager with 5 people in the staff. Good negotiation quality.

Rigor and integrity

Information

Technology

Competence

All Microsoft Oprating Systems client / server

AS400

Office and Open source

Router/Switch and Cisco appliance

VmWare Enterprise infrastructure

ERP Oracle JDEdwards

Symantec Altiris client/server

F5 Network Balancer

Help Desk Solution software

Citrix XenApp and previous versions

Lotus Notes management and development

Microsoft Project

Office 365 platform

Sharepoint

Sharepoint Designer

Infopath

Nicola D’Ambrosio / RESUME P a g e 4

Artistic

Competence and

hobbies

Able to create video and audio sequences using the most software as Magix or Adobe premier.

Passion for sports and actual soccer player as amateur. Other

Competences

High linguistic capabilities and user interface.

Open mind regarding all new technologies.

Driver License B Type (own car)

Other

informations

Great passion for audio/video systems.

Attachments

I Authorize my data handling as Legislative Decree 30 June 2003 n. 196 "Code of laws about personal data protection".

Contact this candidate