Sales Manager
Resume:
NITYA GOPI
Nandanam, JRA ***
Thirumala
Thiruvananthapuram, Kerala 695 006
e-mail: acqywg@r.postjobfree.com
VISION
To pursue a challenging job that not only utilizes my professional skills, but also enhance my domain knowledge and provides an exciting environment and opportunity to grow along with the Organization.
To become a resource person in the industry by doing things sincerely and learning new things from experience.
CAREER PROFILE
Organization : Vivanta by Taj, Kumarakom. ( A Taj Premium Resort in Kumarakom)
Holiday Inn, Cochin. ( Intercontinentel Hotels Group )
Designation : Front Office Associate – Reservations, Guest Services. (Taj)
Sales Coordinator- Rooms & Banquet Sales. (Holiday Inn)
Started my Career in Vivanta by Taj Kumarakom in April 2012 and later moved to Holiday Inn, Cochin as Sales Coordinator in September 2014.
Technical Areas of Experience:
Operating System : Microsoft Office
Software : Fidelio
Delphi
Opera
Tools / Special Software : Shawman – PMS, POS,
Forex.
PROFESSIONAL EXPERIENCE
Department : Front Office & Sales and Marketing
Role : Front Office Associate, Sales Coordinator
Team size : 9
Duration : April 2012 – January 2015
Software : Fidelio, Delphi & Opera
KEY RESPONSIBILITIES ( Front Office)
In-house Room Reservations.
Revenue and Budgeting.
Inventory Control.
Room allocation.
Cashiering.
Handling Check in’s & Check out’s.
Assist all departments in being receptive to the needs of guests.
Assist in any other duties when required by the Front Office Manager
Provide feedback from Guests to Front Office Manager for action.
Ensure that all the operational Standards and processes are followed.
Implementing systems and procedures to achieve higher cost efficiency and guest satisfaction.
KEY RESPONSIBILITIES (Sales Coordinator)
To respond quickly and efficiently to all in-coming sales enquiries, by telephone and email.
To follow up all enquiries, preparing proposals where necessary and facilitating showrounds with potential clients.
Contracting bookings and raising invoices.
Co-coordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc.
Promotion of our facilities to new and existing clients through a pro-active approach.
Responding to and co-coordinating all internal meeting requests.
Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers; including strategies for encouraging repeat business and up-selling.
ON THE JOB EXPERIENCE
Worked with MARVEL TOURS as a trainee for a period of 4 months.
Worked with INTERSIGHT TOURS AND TRAVELS, Cochin, for a period of 30 days, as part of Internship programme.
Worked with Surya T.V as Programme Coordinator for a period of 2 months.
Actively participated in IFFK-2010 as Guest Relation Executive.
Volunteered for CMS Vatavaran Film Festival 2010.
Worked with PAX events as Event coordinator for a period of 8 months.
Coordinated and conducted a Seminar on Impetus to Indian tourism.
PROJECTS UNDERTAKEN
A study on the RESPONSIBLE TOURISM INITIATIVE at Kumarakom.
A study on the ACCOMODATION SECTORS in Kovalam.
A study on the POTENTIAL OF CRUISE TOURISM in Cochin.
ACADEMIC PROFILE
Name of the institute
University
Discipline/ Specialization
Year
Kerala Institute of Tourism & Travel Studies. (KITTS)
Kerala
MBA Tourism and Travel
2010 - 2012
All Saint’s College, TVM.
Kerala
BA Communicative English
2007 - 2010
Saraswathy Vidhyalaya, TVM.
CBSE, Delhi
Higher secondary
2005- 2007
St’ Marys Central School, Poojappura.
CBSE, Delhi
Secondary
2005
AREAS OF INTEREST
Hotel and resort Sales & Marketing
Human Resource Management
Human Resource Training
Soft Skill
Good team player, strong team orientation & leadership qualities, hard working and enthusiastic & co-operates and works well with others in the pursuit of team goals, shares information and supports others.
Very good logical, analytical & interpersonal skills.
Excellent communication and presentation skills.
Ability and zeal to learn new technologies through self-learning.
PERSONAL PROFILE
Father’s Name : K.V.Gopi.
Mother’s Name : Sailaja Gopi
Date of Birth : May 24th,1989
Martial Status : Married.
Languages Known : English, Malayalam, Hindi, Tamil.
Permanent address : Nandanam, J.R.A. 425
TC 18/1876, Jai Nagar, Thirumala P.O.
Thiruvananthapuram, Kerala 695 006
INDIA.
Passport Number : H 9472059
EXTRA CERRICULAR ACTIVITIES
Active member of Tourism Club, Eco Club and hosted a Seminar on Tourism and Livelihood.
Learned Classical dance (Bharatnatyam) under Kalamandalam Krishna Kurup, for a period of 5 years.
Has a huge passion for Compearing and has compeared many stage shows including Nishagandhi Dance Festival 2011.
REFERENCES
Mr. Jayantha Das, General Manager (Vivanta by Taj Kumarakom) Phone: +91-903*******
Mr. Mittu Alex, Duty Manager ( Fishermans Cove, Chennai) Ph. +91-893*******
DECLARATION
This is to certify that all the information given above are true to the best of my knowledge.
June 2015
Thiruvananthapuram. NITYA GOPI
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