Objectives

To provide a prompt, courteous response to customer’s needs and concerns. To

explain, investigate and apply policy coverages to properly indemnify the parties involved. To nurture and maintain a network of knowledgable professionals. Profile

I exhibit a high level of independence due to the extensive field work necessary to investigate, gather information, and adjust personal and commercial automobile and/or property losses with customer concerns at the forefront. Experience

Special Claims Representative, Farmers Insurance; Woodland Hills, CA - 2001

- Present

Processed first and third party personal and commercial auto claims from first notice through completion. Prepared damage estimates and valuations using CCC One estimating systems. Determined liability using recorded interviews, accident reports, and field inspections. Evaluated subrogation potential and prepared documentation for the subrogation. Negotiated Total Loss payments to conclusion with customers and/or lien holders.

Adjuster in Charge (AIC), Crawford & Company; Atlanta, GA 1990 - 2001 Supervised clerical and auto appraiser staff while processing personal and commercial property claims, work comp claims, personal and commercial liability investigations in Poplar Bluff, MO. Investigated commercial motor carrier accidents in real time (24 hour call out) involving hazardous materials cleanup and cargo handling and/or disposal.

Owner, Bock’s Custom Coachworks; Poplar Bluff, MO 1987 - 1990 Full service auto and truck body shop with three employees. Completed auto body repairs for private pay and insurance claim customers. Assistant Plant Manager, Dana Corporation, Toledo, OH 1979 - 1987 Supervised a crew of 12 that grew to 32. Heavy truck drivetrain assembly facility in Lenexa, KS. I was responsible for the production schedule as well as maintaining the parts inventory, shipping, and staff training.

417-***-****

dbock005@ yahoo.com

625 West Powell Court

Webb City, MO

64870

DIRK E. BOCK

Education

Missouri Southern

State College 1979 incomplete Assoc.

Skills

Proficient in CCC One, Word, Excel, and various property estimating systems, Xactimate, etc.

Certifications

Current Oklahoma Department of Insurance License, Casualty, Motor Vehicle Physical Damage, & Property.

References