Customer Service Administrative Assistant

Cynthia Hope Ruelas

*****.******@*******.***

home: 915-***-****

cellular: 915-***-****

Objective: To work in an environment that offers opportunities for growth and utilizes its employees to their full potential.

Experience

Call Center Associate:

February 2014- present, OSP Group, El Paso Texas

First line customer service representative. Operates multiline telephone system while attending to customer service requests and fulfilling customer orders. Initiates billing process at time of order. Operates credit/debit card billing system with 100% accuracy rating. Responsible for assigning and confirming package tracking upon customer request. Successfully resolved 98% of all customer complaints without having to refer the problem to supervisory staff.

Call Center Operator:

October 2013- February 2014, Dial America, El Paso Texas

Provided Customer Service on national telephone network. Scheduled individual and group bus transportation as required. Coordinated transportation schedules between vehicles and customers while maintaining a 99% efficiency rating. Dealt with time sensitive issues on a daily basis. Effectively resolved customer service issues in under 3 minutes as required by company policy.

Administrative Assistant

October 2007-October 2012, Reddy Ice, El Paso Texas

Entrusted with preparing the business for its daily operations to include providing access for employees to the work area, reviewing cash drawers assigned to each driver and processing daily delivery sheets as required. Provided prompt, efficient and accurate data entry of Accounts Receivable invoices, Performed general office duties to include answering telephones, making photo copies and faxing materials. Familiar with the use of Microsoft Office programs. Dispatched calls for unscheduled deliveries to drivers while they were in route.

Instructional Service Center Technician

September 2000-December 2005, El Paso Community College, El Paso, Texas

Assigned with opening office for daily operations. Transcribed professors’ examination materials while maintaining strict accountability of highly confidential materials. Consistently generated classroom materials to include photo copies, wire bound study manuals and flyers. Distributed U.S. Postal materials following guide lines provided by the administration. Performed general office duties to include answering phones, faxing, and maintaining lines of communication between faculty and staff.

Customer Service Technician

April 1997-October 2007, Laundroneat, El Paso, Texas

Day shift supervisor, monitored daily cash transactions. Provided prompt and professional customer service and operational support as required. Prepared the facility for daily use and secured the premises prior to end of day closing procedures. Trained to perform minor machinery repairs by qualified maintenance representatives. Maintained cleanliness of the facility.

Education

El Paso Community College, El Paso, Texas Associates of Arts

University of Texas at El Paso Currently pursuing Nursing and Biomedical Science

Degree

References

References are available on request.

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