Customer Service Sales
Resume:
YaVandal Danielle Griffin
**** ********* **** *** **** Jackson, Ms 39211
********@*****.***
CUSTOMER SERVICE/RESTAURANT MANAGEMENT PROFESSIONAL
Profile
More than 7 years’ successful experience in customer service and restaurant management support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Trains, recruits and develops management staff
Excellent working knowledge in maintaining food cost, labor, profit, and Microsoft office
Ability to train, motivate, and supervise employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements
Reduced employee turnover by 15% due to employee development and morale building programs and activities.
Won Service Excellence Award for instrumental role in driving high sales increases, propelling store rank to #3 out of 32 stores
Elevated customer satisfaction from 77% to 92% in a year time frame
Nominated to work on a special taskforce in charge of turning around under- performing stores.
Employment
Sonic Drive-In
April 2014 - Present
General Manager
Carried out the restaurant plan in order to meet established operating standards, sales and profit.
Hire, train, and motivate restaurant employees
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and profit.
Provide a friendly work environment while maintaining company policies and food safety guidelines
Impkemented employee-development and morale-building programs.
Maintained high standards in sanitation and safety and complied with regulatory guidelines.
Whataburger
June 2012-April 2014
Assistant Manager
Manage the entire store while maintaining a successful shift.
Responsible for recruiting, hiring and training of staff.
Assisted General Manager with maintaining food cost, labor, and inventory.
Elevated store’s guest-satisfaction index from 86% to 92% within six months ensuring the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
Gattitown August 2007- January 2012
Customer Service/Activities Manager
• Recruited, trained, and supervised employees who acted as cashiers, bussers, and
maintenance. Created an environment in which guest can enjoy high levels of service and employees are motivated to deliver top performance. Managed front-end operations to ensure friendly and efficient transactions at checkout. Insures cash handling procedures and the standards of quality service and image are met. Worked alongside the Local Sales Marketer to build group sales and birthday party sales.
Fazzoli’s Italian Eatery 12/04-05/06 (BUSINESS CLOSED)
ASSISTANT MANAGER
Elevated gross sales, Cut food and labor costs by 16% while increasing sales, food/service quality and guest satisfaction, halted rampant waste; and unified front- and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability.
Selected Contributions:
Transformed operation that was posting annual losses to achieve in profits within one year. Met or exceeded all sales targets.
Introduced teambuilding programs that enhanced employee performance.
Education
Jackson State University 2005-2006
Business Administration/Elementary Education
University of Southern Mississippi 2002-2004
Dance/Business Administration/Elementary Education
Jim Hill High School 1998-2002
Diploma
References Furnished Upon Request
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