Michael W. Webb

***** *. ****** **., ******, AZ *5730

520-***-****

acqy88@r.postjobfree.com

OBJECTIVE

Seeking the position as a Customer Service Rep, utilizing the demonstrated skills in General Services, Staff Management, Employee Development, Communications, and Industrial Safety . Az.

QUALIFICATIONS

Over 10 years of professional experience of management and logistical skills in diverse societies from different economic levels. Uses sophisticated skills and strategies to solve employee’s problems by being personable and persuasive in communicating with thousands of employees from all economic levels.

Management

Exceptional follow through abilities and detail oriented: able to plan and oversee projects from concept to finish product. Very well organized.

Counseled employees on work ethics, conduct, promotion and training requirements, and administered disciplinary actions when necessary.

Prioritized and assigned daily tasks, evaluation performance and recommended staff proficiency and conduct reports.

Supervision

Developed an effective maintenance and operational climate by providing motivation, participation and opportunities for employee initiatives.

Effectively communicates policies, regulations, and any other information to subordinates.

Achieved positive results when confronted by major responsibilities with limited resources.

Skilled leader of up to 300 apprentice and journeyman.

Communication

Demonstrated outstanding judgment by being an effective communicator.

Developed strong interviewing skills to gather sufficient data to accurately assess situations.

Demonstrated the ability to communicate confidently with superiors, peers, and subordinates.

Excellent at communicating and interacting effectively with individuals of all levels.

EXPERIENCE

High Impact, Marketing and Sales Representative – Tucson, AZ. (Jan. 2011 – Mar. 2011)

Located and contacted potential clients in order to develop new Direct TV accounts.

Provided clients with estimates of the costs of products and services.

Processed all correspondence and paperwork related to new accounts.

Prepared and delivered sales presentations to new customers to sell new programming and view packages.

Informed customers of available options for Direct TV products and packages.

MILITARY EXPERIENCE

United States AirForce, Administration – (Dec 1990 – Dec1997)

Career Planner

Analyzed employment-related data and prepared required reports.

Conducted exit interviews and ensure that necessary employment termination paperwork was completed. Conducted reference and background checks on job applicants.

Conferred with management to develop and implement personnel policies and procedures.

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Developed and implement recruiting strategies to meet current or anticipated staffing needs.

Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

Michael W. Webb

Administrative Chief

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Train or instruct employees in job duties or company policies and arrange for training to be provided.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Review records or reports pertaining to activities such as production and payroll to verify details, monitor work activities, and evaluate performance.

Interpret and communicate work procedures and company policies to staff.

Substance Abuse Counselor

Counseled clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, and physical abuse.

Interviewed clients, reviewed records, conducted assessments, and conferred with other professionals to evaluate the mental or physical condition of clients or patients.

Collaborated with counselors, physicians, and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Monitored, evaluated, and recorded client progress with respect to treatment goals.

Educated clients and community members about mental or physical illness, abuse, medication, and available community resources.

Assisted clients in adhering to treatment plans such as setting up appointments, arranging for transportation to appointments, and providing support.

Referred patient, client, and or family to community resources for housing or treatment to assist in recovery from mental or physical illness following through to ensure service efficacy.

Modified treatment plans according to changes in client status.

Counseled and aided family members to assist them in understanding, dealing with, and supporting the client or patient.

Increased social work knowledge by reviewing current literature, conducting social research by attending seminars, training workshops, and classes.

Electronic Key Management Systems/Classified Material Control Center

Entrusted with a secret clearance to perform duties handling classified material.

Maintained proper accountability of sensitive classified material and equipment in accordance to company policies.

Performed monthly destruction and accountability of classified material.

Maintained up to date information on location and functionality of all classified material assigned.

Provided training and leadership to company personnel in proper handling of classified material.

Maintained an electronic database of issue and delivery of classified material to personnel.

Assisted in introducing and implementing new ideas for maintenance and accountability of classified material reducing time spent within the secret vault.

EDUCATION/SPECIALIZED TRAINING

May, 2002. A.A. Degree Pima Community College, Tucson Az. General Studies.

TECHNICAL/COMPUTER SKILLS

Hardware: PC, desktop and workstations. Software: Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, and Internet)

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