Administrative Assistant Customer Service

Latisha Carroll

Home: 214-***-****

*********@*******.***

Objective

Looking to secure a position with a business, where I am able to learn as well as apply my skills and knowledge as an administrative assistant.

EDUCATION

Cedar Valley College Attending (Associate of Science)

Quartermaster Technical Trade School – Automated Logistics Certification Received

High school: Business Magnet at Townview Diploma Received

SKILLS

Faxing

Data Entry

Answering multi-line phones

Customer service skills

Scheduling

Leadership Skills

Communication Skills

Ability to motivate others

WORK HISTORY

Levy: September 2011 – Present

HR assistant

Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.

Distributing checks; maintaining records.

Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.

Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.

Documents human resources actions by completing forms, reports, logs, and records.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Accomplishes human resources department and organization mission by completing related results as needed.

Hedgcoxe Dental: April 2011-January 2012

Registered Dental Assistant/Front Desk

•Infections control and take x-rays

•Assist Dentist with procedures.

•Help patients feel at ease and give them aftercare instructions

•Assisted Front Desk with answering multi-line phones

•Verified insurance

•Scanned documents and entered patient information into the system

US Army: 2001-2009

Logistics Supply Clerk/Administrative Specialist

•Served the customer by maintaining automated and manual accounting records, post receipts, and turn-ins

•Prepared routine correspondence, messages, reports, and forms; serve as a receptionist

•Answered the telephone; handled incoming mail and messages and properly routed them.

•Reviewed and verified quantities received against bills of lading, contracts, purchase requests, and shipping documents.

•Unloaded, unpacked, visually inspected, counted, and stored incoming supplies and equipment.

Workflow One: May 2007 - February 2008

Administrative Assistant

•Assigned to multiple accounts, in which I maintained a healthy inventory.

•Answered multi-lined phones, maintained a large filing system, and received daily reports.

AbsoluteCare Health Services: August 2004 – September 2005

Administrative Assistant/ Public Relation

•Opened office to business, answer phone and notated messages

•Updated and maintained medical records manually and electronically using different software.

•Medical billing and faxed it to the appropriate source.

•Worked with various medical facilities recruiting patients for the agency.

•Closed office at the end of the day

REFERENCES UPON REQUEST

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