Customer Service Sales
Resume:
Nina DeLuca
Cedar Knolls, NJ *****
*********@*******.***
Provided admin support to Partners and Leadership team
Supported Inside as well as Outside Sales teams
Developed rapport with key internal and external customers in pharmaceutical industry
Certified in Dimensions of Professional Selling
Provided Excellent customer service and sales support
Home Depot part-time cashier, customer service March 2011 – March 2014
Barnes and Noble (temp call center customer service) October 2009 – February 2010
Documented all incoming calls in Customer Relations data base. Recorded problems with orders in SAP data
Base. Looked up lost gift cards in OSI to enable customer to get replacement card. Adhered to policies and guidelines
as well as daily schedule set up by management team. Tracked orders via UPS. Placed orders for customers on line.
Assisted callers with membership problems. Sent out MRL’s for wrong items received. Issued replacement orders.
Carrier Northeast Sales and Distribution February 2007 – February 2008
Customer Service Representative
Processed orders called in, emailed and faxed into call center. Transferred products from different warehouses on the east coast. Checked inventory and incoming stock orders. Used three different systems to access information on inventory and purchase orders: HVAC Partners, SAP and ODS. Used the TREND system to expedite purchase orders. Followed up with credit and purchasing to assure prompt delivery of product. Checked credit hold report as well as open order report daily. Handled calls from outside sales reps regarding orders placed. Tracked open orders on the Internet. Provided customer service for dealers calling in. Handled NDD orders with warehouses.
Baxter Anesthesia and Critical Care (temp position) March 2004 – December 2004
Returns Specialist
Researched pricing, pack size, wholesaler and contract pricing information. Issued credits for destroyed product .
Provided detailed Excel report to management team of contract credits issued for ESI/Lederle division.
Accenture (temp position) August – September 2000 & January – October 2001
Executive Assistant
Trained and supervised executive assistant. Coordinated all aspects of on-site meetings and travel arrangements.
Maintained and ordered supplies for company branch. Updated executive calendar. Scheduled appointments, conference rooms and conference calls. Managed multiple tasks. Assisted all project leads in designing power point
Presentations, assembled training manuals and set up conference rooms for training sessions. Typed and sent out all correspondence for Associate Partners. Proactive in every aspect of my job.
Schein Pharmaceutical July 1993 - February 2000
Customer Support Representative (1999/ 2000)
Customer Support Associate (1998/1999) Responsibilities include resolving customer inbound inquiries and discrepancies according to department specifications. Maintain accurate, organized and up to date service records in the Schein Pharma software program. Effectively communicate customer related issues to management. Process product complaint credits. Develop effective business relations with key personnel in proactive accounts. Follow return authorization guidelines and process return authorization requests up to five thousand dollars. Process MSDS requests and 222 forms. Support outside sales representatives in assigned territories. Assigned to various sales promotions and product launches, documenting calls and recording sales dollars. Enhanced sales for Schein. Attended Customer Service workshops and gave a Power Point presentation for the department.
• DPS trained and certified
• Increased Schein's sales at Newman Distributors trade show
• Promoted from Associate to Representative
• Acted as liaison between companies to bring in monies owed and get customer orders out
Inside Sales Representative (1998)
Daily activities included contacting customers in a specific territory, informing them of monthly promotions, as well as selling the entire product line. Reported daily sales to management. Developed relationships with key accounts. Provided monthly reports on sales and highlights for management.
Inside Sales Support Assistant (1995/1998)
In charge of all non-selling activities for Inside Sales. Corrected orders sent through the IVR system form outside sales representatives, CAM's, and NAM's. Updated information in the AS400 Telemagic System for accurate processing of orders. Pre-booked promotional orders from outside sales as
well as inside sales representatives. Processed orders, checked inventory levels at national and regional wholesalers. Maintained sales reports for management. Scheduled department meetings. Recorded minutes at meetings. Created binders for sales training. In charge of ordering office supplies.
Part of a team which updated sales promotions and printed out promotional selling sheets for sales representatives. Set up new accounts, linked customers to contracts, and ran Filters and overlays to correct information in Telemagic. Updated information on all wholesalers.
• Selected to participate in out-of-state a Point of Action planning meeting
Accounts Receivable Representative (1993-1995)
Applied all receivables for three divisions of Schein. Reported daily receivables on Lotus 123 for management. Requested POD's for lost shipments. Researched outstanding invoices, and coordinated data for auditors.
EDUCATION
County College of Morris, Randolph, NJ
A.A.S. Humanities/Social Sciences
ADDITIONAL COURSES
Small Business Management, Photography II, Perspectives on the Individual
COMPUTER SKILLS: Microsoft Office 2007, Internet, and Lotus Notes Trend, HVAC Partners, SAP ODS
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