Customer Service Representative
Resume:
Jeanette Pacheco
**** *** ********* ****, ******** Beach, VA 23453
*************@*****.***
Objective
Obtain a position where I can maximize my customer service skills, time management and professionalism with room for growth
Skills
Time management
Attention to detail
Customer service
Effective written and verbal communication
Multitasking
Training
Experience
Customer Service Representative
CVS CAREMARK . December 2015 – Present
* Analyze insurance plans
* Assist in processing claims for commercial plans, Medicare and D plans.
* Ensure quality experience
* Resolve Pharmacy rejected claims
* Log calls daily
* Type 50 wpm
* Received 6 quality awards & Maintained 100% quality score
Customer Service Representative
NCO Financial Systems, Inc. October 2014 – December 2015
* Assist and confirm customer satisfaction of orders daily
* Perform daily customer surveys via telephone
* Ensure quality experience
* Resolve customer issues
* Log calls in FES (Front End System)
Sales Associate
DTLR June 2014 – October 2014
Part Time
*Respond quickly and resourcefully to customer requests or concerns
*Using Suggestive selling techniques to increase sales
*Informing customers about products and sales
*Serving multiple customers in a short period of time
*Carrying out re-merchandising, display, price markdowns duties
*Representing the store in a professional and positive manner
*Organizing the display of merchandise
*Occasionally opening and/or closing the store
Elite Order Processor
McDonalds October 2012 – October 2014
Part Time
* Assist customers during order taking process
* Process payments via cash or credit card
* Ensure quality experience and meal preparation
* Handled Customer complaints and resolved issues
* Maintained Cleanliness of work area
* Train new crew members
Education
Landstown High School Graduated June 2013
Member of DECA September 2011- June 2013
References available upon request
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