RESUME

Priya Sisodiya

** ***** *****, ******* ****, Mob: +919*********

Indore, 452016 Email: acqxw7@r.postjobfree.com

Career Objective

To achieve a high carrier growth through a continues learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world.

Profile

Work experience in customer service department & admin department

Work experience in Hotel industry & Event Management Firm

Education

Pursuing Advance Diploma in Visual Merchandising & Store-Operation Management, Garuda Education Academy, Ahmedabad.

Post Graduate in Finance & Marketing Management (MBA) in 2011, Indore Indira College, Sikkim Manipal University.

Bachelors of commerce (B.com) with Taxation in 2007, Gujrati College, DAVV University.

Employment Experience

Current profile –

Administration Executive –

Jones Lang Lasalle (JLL) Meghraj Building Operations Pvt. Ltd. May 2014 – till now

Execute, establish & monitor standards for the customer service in the company using a recognized benchmark, such as the International customer service standards & identify area of improvement.

Analyze records of customer inquiries, service request & complaints to identify trends.

Manage all the facilities provided by our co. to the client like E & M, Housekeeping, Security and Administration etc. Coordinating all the vendors like Civil, Fit out, Service Provider etc. and finish the task ASAP.

Managing all the issues related to property & asset management and deal directly with the customers inquiries & complaints or manages a team of customer’s service representative.

Working as an acting manager in the absence of duty manager.

Assigning job cards according to the feedback & complaints, and making sure that job is finished before the given time to client.

Helping marketing & sales team by giving them customer feedback & complaints etc.

Handling back office operations, inter-office correspondence, confidential mails, quotation monthly billing, cheque etc.

Planning & Scheduling meetings & appointments.

Preparing & editing correspondence, reports & monthly reports.

Previous Work Experience

Administration Executive –

Vastucity Rameshwaram (Real-estate) July 2012 – Dec 2012

Handling admin department including all the billings & legal work.

Managing the day-to-day operations of the office.

Handling customers for sales & to explain township plan.

Organizing & maintaining files & records.

Looking after the requirements of company regarding stationeries, water bills, electricity bills, receipts vouchers etc.

Preparing offer/appointment and various others letters and issue them to employee & customers.

Customer Relationship Manager –

F3 Group Entertainment Pvt. Ltd. Feb 2012 – June 2012

Identifying and developing sources of potential clients.

Taking care of customer’s contacts for further references.

Effective communication with clients to gain commitment to purchase and product.

Communication with clients via telephone, face-to-face & written.

Taking/feedback comments relating to product content and pricing as well as companies performance.

Enquiry handling & taking accurate enquiry details from client.

Front Desk Officer –

Hotel Shreemaya May 2011 – Jan 2012

Responsible for check in & check out of the guest.

Keeping record of all guests & their profile including the VIP & VVIP guest.

Developed high quality relationships with guests through their stay.

Handling customer’s problems on reception.

Ensures that guest documentation & information is available and up-to-date.

Handling admin department including all the billings.

Prepared monthly and daily revenue report and circulate to all HOD’s.

Monitoring all executive and floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Customer Service Associate –

Pantaloons Retail India Pvt. Ltd. June 2010 – April 2011

Taking care of all the queries & problems of the customers.

Taking care of the Membership Program of Pantaloons. i.e. GREEN CARD.

Taking care of Alterations, Exchanges, Gift issue to the customers from our end.

Our biggest achievements are that to make our customer smile by our services.

Taking follow-up’s by customers so that our customer feel that we understand the meaning of timelines.

Doing Analysis on the –

1.Membership purchase in store sale.

2.Making weekly reports on the footfall and the conversions.

3.Also about the Target v/s Achievement reports.

Responding to customer inquiries by understanding inquiry; reviewing previous inquires and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.

Responding to customer inquiries by documenting inquiry and response in customers’ accounts.

Improving quality service by recommending improved processes; identifying new product and service application.

Taking care of housekeeping department.

Looking after the cleaning and maintaining of entire floor.

Achievements

Achieved employee of the month trophy in Pantaloons.

Built a good relationship with customers.

Software Skills

Basic Knowledge of MS Office & Internet.

Knowledge of company’s software.

Strength

Honesty

Leadership quality

Learn things quickly

Reference: If Required

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

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