Sales Manager
Resume:
CHRISTOPHER G. REAGAN
**** *. *** **. *******, AZ 85031
Home Phone: 480-***-****
Email Address: acqxsq@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
I’m professional, well organized also detailed oriented. I’m a self-starter I have outstanding written, verbal, communication skills. I’m also analytical and I have strong research and presentational skills.
PROFESSIONAL EXPERIENCE
Wells Fargo Home Mortgage
Home Preservation / Loss Mitigation Specialist – Presently Employed
2850 S Price Rd Chandler, AZ
Interview borrowers to understand their specific situation Identify & request the appropriate documents required for loan modification review Analyze the customer's financial situation and make recommendations on loan modifications/workout options to resolve delinquency Answer inbound inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale & foreclosure process Place outbound calls to notify borrowers when additional loan document information is required or to follow up on loan docs Access information on multiple systems to inform borrowers of loan terms, important dates & deadlines Notify customers & ensure their understanding of current status, options, timelines & obligations through the process and the loan modification decision Communicate and coordinate with multiple servicing departments (both internal and external to Wells Fargo) Remain as the single point of contact to borrower throughout the loss mitigation, loan modification, & foreclosure process May assist in training HPS teams with upcoming changes, improvements, etc. Represent HPS in project meetings
Drive Time
Collection Manager November 2010 – 2015
7300 E Hampton Ave, Ste 101, Mesa, AZ 85209
In my role as collections specialist I was responsible for working Special Handling, Military, also the repossession and loss mitigation, Total Loss, Bankruptcy team members. As Collections specialist l and monitor and enforce productivity and quality assurance goals, while ensuring compliance to internal policies and procedures as well as federal, state, and local guidelines. I also set goals and objectives Managed reports, reviewing accounts and reporting my findings. Provided support, created a supportive working relationship with others in other departments. Also looked opportunities for future growth and advancement
United Recovery Systems L.P.
Collection representative March 2010 - November 2010
7340 S. Kyrene, Suite #111 Tempe, AZ 85283
Determine reason for payment delinquency and obtain payment commitment placing outbound and receive inbound calls from a standard scripts. Also negotiated, and worked out repayment plans. Working with delinquent accounts that have not paid as promised. Locate and skip-trace individual circumstances and decide upon an appropriate course of action.
Arizona Department of Revenue
Field Revenue Officer III July 2005 - March 2010
1600 W Monroe Phoenix, AZ 85007
Collect tax (corporate, tpt, withholding, personal income) Liabilities and delinquent returns through personal and written contact File liens, serve subpoenas and levies. Review cases to determine proper course of action. It Maintain collection histories through use of automated case management Provide expertise and advice
Arizona Attorney General Office
Revenue Officer II January 2005 - July 2005
1275 West Washington Street Phoenix, AZ 85007
Selected for Special Project, at the Arizona Attorney General Office,
I worked delinquent income accounts, business accounts and Delinquent Bankruptcy accounts to resolution. I utilized skip-tracing methods, procedures; I always stayed in compliance with all Bankruptcy laws; in investigation of businesses. I also administered federal regulations and statutes when negotiating & educating taxpayers on filing delinquent Sale Tax, Withholding Tax and Income Tax returns
Arizona Department of Revenue
Revenue Officer II June 2004- January 2005
1600 W Monroe Phoenix, AZ 85007
Duties for Department of Revenue Collect tax for corporate, sales, withholding, and personal income tax Deal with liabilities and delinquent returns through personal& written contact. Negotiating payment plans that stay within the guidelines of the State regulations. I also educated taxpayers on how to properly file tax returns and stay in compliance.
Arizona Department of Revenue
Revenue Officer I January 2001- June 2004
1600 W Monroe Phoenix, AZ 85007
Duties for Department of Revenue Collect tax for corporate, sales, withholding, and personal income tax Deal with liabilities and delinquent returns through personal& written contact. Negotiating payment plans that stay within the guidelines of the State regulations. I also educated taxpayers on how to properly file tax returns and stay in compliance.
SKILLS
Proficient in Microsoft Word, Windows 95-2000, XP, Excel, Outlook, Brits, CACS (Mainframe). Professional in Customer Services and Excellent negotiation skills. Proficient in Mortgage and Loans., Proficient in Sales and Use Tax, Withholding Tax, Corporate Tax, Income Tax, Credit Card Collections (Front end and Backend Collections).Knowledgeable in Chapter 7, 13 Bankruptcy. Knowledgeable in Total Loss and Insurance Loss procedures, Completed Train the Trainer.
References:
Essen Otu
Managing Director Of P.R. For the State of Arizona
Phoenix, AZ
acqxsq@r.postjobfree.com
Myron Douglas
American Express
Senior Corporate Collections Representative
Phoenix, AZ 85007
acqxsq@r.postjobfree.com
Jawan Winn
CEO/Owner Chess-Mind Inc.
Phoenix, AZ
acqxsq@r.postjobfree.com
Daniel Valenzuela
Collections Manager/ New Hire Training Director
Drive Time Auto Sales
acqxsq@r.postjobfree.com
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