Sales Customer Service

Name: Imtiaz Ahmed

Date of Birth: **/**/****

Mobile: 079******** Email: *******@*****.**.**

Address: ** ******* *****, **********, **********, B31 5SJ

PROFESSIONAL PROFILE

I am an enthusiastic and professional applicant. I am flexible and can adapt to change easily and face any challenges put my way. I am self motivated, confident, hard working and posses strong teamwork and leadership skills. I am experienced to working within tight deadlines as a result of well practiced time management and organizational skills. I believe one of my strongest assets is my friendliness and ability to develop successful relationships with customers and colleagues through rapport. Currently, I am looking for new challenges and career progression.

EDUCATION AND QUALIFICATIONS

In 1999, I obtained Advanced level distinction in Business studies at GNVQ level

In 1996, I obtained my GCSE’s from Bartley Green School in Birmingham.

GCSES

English: C

English Literature: C

Maths: C

Science: D

Religious Studies: D

Information Technology: C

Physical Education: D

SKILLS AND INTERESTS

Outstanding team player/leader with strong organisational, time management and attention to detail skills.

I have the ability to speak Urdu and have used my proficiency in the language to speak to some customers, as it helps them feel more at ease.

Good communication and presentation skills.

High attention to detail

Ability to grasp new roles and developments quickly and progressively.

Expert knowledge using the system SMART and intranet.

Excellent sales skills and the ability to exceed performance standards.

I hold a clean full UK driving license and I am an owner of a car.

Outside of work I enjoy going to the cinema, reading and going to the gym. I was also captain of my local cricket team.

PREVIOUS EMPLOYMENT

CUSTOMER ADVISOR (May 2009 to Present):

At present I am employed by National Express. The role involves working within guidelines to resolve customer issues. This involves me making and taking a high flux of calls to resolve customers' issues, emailing customers within a fast working environment, and generally ensuring that there is a prompt, professional and appropriate response to customer queries in a timely manner. Throughout my role I use my specialist knowledge when resolving customer issues, in order to deliver a quality service, which is in line with agreed National Express standards and regulatory requirements, whilst ensuring the customer is treated fairly. As well as customers I efficiently assist third party and agents and drivers. I have a positive, co-operative and team oriented attitude. I have consistently achieved sales and call quality targets.

Achievements:

I have been recognised as an excelling performer within National Express. My flexibility and expertise has enabled me to meet weekly targets, which ensure we do not breach our SLA’S.

My expertise has enabled me to provide support and coaching where necessary to less experienced team members.

I take full ownership of my work, as well as trying to achieve a high output I ensure complaints are fully resolved end to end before closing the complaint. If I have to escalate the situation or further investigation is required, I always try and see things from a customer's point of view and keep them updated to attempt to improve the customer's experience.

If I do receive any information from different departments, I share this with my colleagues should they receive a complaint with a similar matter which I believe in the future will help develop good strong relationships with our customers.

Self Employed (2006-present date)

I started a chocolate fountain business with my wife, which caters for weddings, private parties and exhibitions. We also held promotional stands at numerous wedding exhibitions and shopping centres across the country, NEC, ICC Birmingham, Edgbaston Cricket Ground, Merry hill, Mander centre and Touchwood just to mention a few.

At present this is now an established business, which works closely with hotel chains, wedding venues and many event management companies up and down the country.

My wife is the one who now does this full time and I like to help in my spare time.

Floors 2 Go

Team leader (2001-2005)

My responsibilities involved capacity planning to ensure daily targets were met. I led the sales team to meet targets and assist the branch manager with his responsibilities.

As well as motivating colleagues in a very sales driven environment, I also coached under performing colleagues using my specialist knowledge from my sale skills. This job predominately revolved around in sales, which I excelled in.

References are available on request.

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