Ms. LaNane Foster

acqxq1@r.postjobfree.com

717-***-**** (no vm)

717-***-**** (vm ok)

OBJECTIVE

Seeking a highly motivated and result-oriented position within a business where my education, professional experiences and the ability to work under pressure would be an advantage to the growth of my employer.

SKILLS

*Problem Solver *Responsible *Analytical *Mentor *Standard Setter *Flexible Schedule *Research and Development *Meticulously Detail-Oriented *Self-Starter *Courteous *Coach *Motivated *Highly Organized *Team Builder

EXPERIENCES

2010-Present

RED FLAG Woman’s Self Defense Program

Program Manager, Volunteer

Supervise and train Senior Citizens, women and youth in diverse empowerment development skills and courses. Develop program plan, budget, schedule, and scope. Monitor and control expenses within budgets. Perform business contract negotiations with clients within the community on a monthly basis. Develop best practices to improve program performance. By identifying roles, I define with clarity project scopes by organizing and coordinating public activities across different organization within the Dauphin County Tri-State area.

2010-Present

Senior Helpers, Camp Hill, Pa

Certified Home Health Aide, $20K

Help Senior Citizens who are disabled, chronically ill, who need assistance with everyday tasks. Provide this help in the home of the client, instead of in a health facility or institution. These everyday task, include bathing, dressing, transferring (getting in and out of bed), using the toilet, eating, and walking. Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship. Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager. Assist clients with additional tasks, which include light housework, preparing meals, managing medications, shopping for groceries or clothes, and managing money.

2011-2012

USA Careers, Camp Hill, Pa

Clerk Typist/Receptionist, $29K

Electronically enter medical bills for workers compensation. Answer incoming calls on multi line telephone. Answers the telephone and transfers calls to the appropriate individuals, divisions or department. Answer visitors' inquiries about company or products and services. Greet persons entering facility in a professional manner while restricting their access to the facility without proper escort. Make copies, collate, staple, and file documents and reports as needed. Take telephone messages for the staff. Receive and distribute mail. Assist in special projects and meet deadlines. Assisted in the billing and collections department when needed.

2010-2011

BenefitVision, Harrisburg, Pa

Call Center/Customer Service Representative, $12K

Operate multi line phone system. Communicate over the phone with customers and vendors adequately respond to the customers’ comments, requests and problems. Proactively escalate and communicate customer issues to appropriate personnel/departments. Contribute to constant improvement by sharing and implementing ideas with supervisors and other management staff and peers.

2008 - 2009

Pennsylvania Department of Revenue, Harrisburg, Pa Collections Technician Call Center, $33K

Proficiently educated and counseled taxpayers, executors and/or attorneys on the appropriate tax laws subject to their specific, delinquent tax return. Implement appropriate tax laws while reviewing current or delinquent tax returns for accuracy and completeness. Resolved errors by using proper tax codes for computer processing and corresponding with taxpayers and financial communities to obtain missing documentation correctly verifying all income and/or credits. When needed assisted in billing department generating an average of 500 bills a day using various codes.

1999 - 2006

Jackson Hewitt Tax Service, Harrisburg, PA

Office Manager, Tax Technician, $20K

Prepared income tax return forms for individuals and small businesses: Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return. Interviewed client’s to obtain additional information on taxable income and deductible expenses and allowances. Calculated preparation fee according to complexity of return and amount of time required to prepare local, state and federal forms. Discussed and informed customers of Bank Loan Products in which may best meet their financial needs.

2001-2001

Northwestern Human Services, Harrisburg, Pa

Medical Biller/Coder, $30K

Ensured health providers were paid for medical services rendered. Provided an accurate flow of medical information and patient data between physicians, patients and (Medicaid/Medicare) third-party payers. Reviewed medical procedures as documented by doctors and translated medical procedures into codes that can be translated by payers, other medical coders, and other medical facilities. Transmitted coded patient treatment information to payers and other recipients. Coordinated insurance reimbursement of care provider and handling patient billing. AP/AR, CPT and ICD9/10

EDUCATION

2000 - 2001

Kaplan, Harrisburg, Pa

Computer Specialist Diploma Program

1994

OIC, Harrisburg, Pa

GED

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