Sales Customer Service

GREGORY J. BUTKOWSKY

*** **** **** *****: 972-***-****

Hilton, NY 14468 Email: ****.*********@*****.***

Manager of Sales and Marketing

A highly experienced Sales & Marketing Manager credited with utilizing business development expertise to deliver substantial revenue growth in highly competitive business markets, with strong expertise in generating new accounts as well as leveraging existing networks, as well as proactively hunting and tactfully closing new accounts. Highly accomplished in consultative selling and ability to build and maintain relationships.

Areas of Expertise

Consultative Sales

High-Level Sales Proficiency

Strategic Planning/Analysis

Industry Networking

Effective Communication

Competitive Intelligence

New Business Development

Team Oriented

Sales Cycle Compression

Tactful Closer

Sales/Forecast Management

MS Office Proficiency

Work History

CONCENTRIX, Rochester, NY 2012-Present

Sales Coach

Responsible for supervising a team of outbound tele-sales representatives generating leads for Vonage Business Services to small and medium sized businesses across the nation. Job includes hiring, coaching and motivating teams and individuals. Field and resolve incoming IT issues in a timely fashion so representatives are able to resume production. In addition, am responsible for Attendance and Payroll Reporting and Tracking for 3 Teams, along with Database Management. Work with Training Department, IT and Facilities to make sure new hires are properly trained and have all the tools they need to be ready to produce right out of class.

Tele-Sales Representative

Generated leads for Vonage Business Solutions, as well as called on small and medium sized business across the nation and continuously met daily KPIs.

Operations Supervisor

Responsible for supervising a team of inbound and outbound sales representatives selling a fleet tracking solution to small and medium sized businesses across the nation.

Responsibilities include immediate supervision of a team of inbound customer service agents for Mercedes Benz, Volkswagen and State Farm; as well as assist with supervising 100 other agents in Rochester, NY and Greenville, SC offices. Job includes coaching, staff discipline, reporting and putting together daily plans for both locations.

Sales Coach/Trainer

Training: Trained 2 new programs of 50 new hires and helped design these training programs. Successfully trained classes of Business Development Managers and put together schedule and training manual. I implemented a program to cross train 35 Representatives and 3 Social Media Representatives in Ireland on 8 enterprise level software solutions.

Sales Coach: Promoted to this new Management Level position in November 2012, where I worked with Sales Managers and Training Staff to help 80 Tele-Prospecting Representatives increase appointments set and surveys completed, and coached sales teams and individuals on all aspects of the sales process, becoming more efficient in using CRM system and time management.

Tele-Prospecting Representative

Prospecting into large corporations to find those involved in the decision making process for the installation of IT Security Software Solutions. After assessing needs, set appointments for Solution Specialists.

ONYX MD, Rochester, NY 2010-2011

Client Representative

Was responsible for marketing of temporary Primary Care Physician and Surgeon services to Health Systems, Hospitals and Clinics throughout the entire East Coast, this was a work from home position.

MARTIN FLETCHER LOCUMS, Dallas, TX 2009-2010

Client Representative

Marketed Primary Care and Mid-Level Provider services to various Health Systems, Hospitals and Clinics.

STAFF CARE, INC., Dallas, TX 2004-2009

Senior Territory Sales Consultant

Marketed temporary Physician services to Health Systems, Hospitals and Clinics located within a multi-state territory. Built 4 state areas into Multi-Million Dollar producing territories, achieved this through cold calling, follow-ups, executing long term contracts, and increasing business throughout the Hospitals and Health Systems.

Education & Training

Siena College Bachelor of Science - Marketing/Management

Awards & Distinctions

Concentrix

August 2013-Unsung Hero Award for Rochester office

Onyx MD

2011-Q1 Top Client Representative

Staff Care

2008-2009 Top Producer of Revenue in Division

2008- Territory Sales Consultant of the year

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