Shante Washington
Pinellas Park, Fl 33781
Cell: 727-***-****
E-Mail: acqxn9@r.postjobfree.com
Professional Summary
Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.
Skills
Effective problem solver
Customer-focused
Exceptional telephone etiquette
Adherence to high customer service standards
typing
answering phone and transfer calls
filing
cook?
Work History
April 2009 to Current
Walmart 7500 66th st
customer service manager
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Cross-trained and backed up other customer service managers.
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a1
mail sorter
sorter?out people mail from zip code?
packing mail in box to get ship off to post office
September 1999 to November 2004
wendys Dayton, OH
cashier
Managed work flow to exceed quality service goals.
Prepare customers order
hha Dayton, OH
home health aide
preparing clients food
giving them there med.
help with bath
take clients to appointments ?
property Management Dayton, OH
Assistant
renting out apartments
filing paperwork
setting appointments
collecting rent money
answering phone?
Education
2002 Belmont high Dayton, OH
High School Diploma
job corp Dayton, OH
High School Diploma
Certifications
Data Entry?