Monroe D. Dowling III, MBA, MS, BA

Columbus, Ohio Area

acqxj4@r.postjobfree.com

www.mba-resume.net

http://www.linkedin.com/in/monroeiii/en

http://monroeiii.wix.com/monroecyber

Summary of Qualifications

Quality focused professional with extensive experience in database

operations, office support, and software development. Proven record and

documented reputation for accuracy, production development, and efficiency.

Maintain extreme aptitude and methodical focus for troubleshooting,

recovering and making adjustments to improve system response times,

increasing customer service and satisfaction. Provide leadership by

gathering requirements from management, business partners and clients and

working with management in best practices approach for training new and

existing IT personnel.

Solution Scoping Implementing Procedures Quality Assurance

3 Years Experience with Microsoft Certifications Microsoft Office Suite

Linux

Expected Software Change Management Coaching and Mentoring

Certificate

Relevant IT Experience

Consultant Columbus, Ohio 2010 - Present

Self Employed

. Hardware/Windows

o Gained entry passed a locked out administrator password on

Windows 7 without password discs by going through the back door

from safe mode to a DOS prompt; then entered "netuser

administrator active:yes" and used recovery backup for vital

documents and finally restored to a recent restore point.

o Unlocked a BIOS password on a Dell laptop using a Python script

researched online and then transferred the operating system from

Windows XP to Ubuntu; downloaded and installed open source

photography editing software.

o Cleared administrative passwords with Linux password recovery

software burned to a DVD.

o Removed the BIOS password by lifting and replacing the CMOS

battery from the motherboard on a Windows XP desktop system.

o Built a server from basic computer parts and configured Windows

2012 Business Essentials Server and a business version of ESET

antivirus.

o Networked routers and printers - adept at spearheading quick

solutions and work-arounds from Calltech job.

o Retrieved deleted files using "Undelete-Plus"; saved them to an

external drive and reinstalled the Windows 8 operating system

after it was corrupted from a YouTube virus download.

. Linux

o Extracted the FBI virus from a client's notebook computer,

backed up his data and set up a recent version of Ubuntu

operating system.

o Installed Ubuntu 11.10 from a FAT32 formatted 4GB flashdrive to

dual boot with Windows 7; upgraded faulty printer drivers;

updated to Ubuntu Penguin (12.04).

o Dual booted Ubuntu LTS 14.04.1 (Trusty Tahr) with Kali Linux.

. Cellphone Tools/Work

o Utilized a unique app (Net Toolbox) on iPhone with an excellent

"Shodan" (John Matherly) mobile interface for network device

searches and much more.

o Listened to SANS "Stormcast" Internet Storm Center Threat

Updates on podcasts and perform other research to keep abreast

of current cybersecurity, network security, malware updates,

security breaches such as Sony and pentesting news.

o Created an SSH tunnel to a secure account to leverage proxy

account web surfing on an Android G'zOne Commando mobile device.

Tested Orbot proxy software.

Monroe D. Dowling III, MBA, MS, BA

Columbus, Ohio Area

Tier 2 Technical Support Columbus, Ohio 2004 - 2005

Calltech (Teleperformance) for Verizon

. Performed troubleshooting for Internet connectivity outages with

Verizon DSL home-based online services.

. Used in-house proprietary software to synchronize with customer's

computers and perform technical fixes or updates.

. Handled hardware configuration questions, Windows systems, networking

concerns, Internet speed issues, and password resets.

. Walked customers through software installs, Internet downloads, e-mail

configuration in Microsoft Outlook and Outlook Express and computer

maintenance questions.

Professional Honors and Accomplishments

. Obtained multiple "I Got Caught" awards at Nationwide Financial: one

for creating an annuity calculator in Microsoft Excel, another for a

PowerPoint presentation.

. Awarded employee of the month by Bank One for three letters from

customers complimenting work performed.

. Wrote a successfully funded competitive proposal to gain university

monies for audit control software and other technology enhancements

for the Internal Audit Office (Ohio University).

. Passed the State Of Ohio Management Analyst Exam.

. Earned a top 5 percent score on the management skills test on

Elance.com.

. Designed and fashioned a tea shop website in HTML5; resized images

with the GIMP editor on Ubuntu.

. Received an outstanding recommendation from a client after

troubleshooting and reconfiguring his antivirus issues which prevented

him from connecting to the Internet.

. Edited and wrote on a volunteer basis for an international Internet

security magazine entitled Hakin9 for almost one year. The magazine

introduces original software and hardware articles, many from PhDs in

IT.

Certification

MTA Database Administration Fundamentals Certification, Microsoft 98-364.

MTA Software Development Fundamentals (C#) Certification, Microsoft 98-361.

MTA Networking Fundamentals Certification, Microsoft 98-366.

MTA Security Fundamentals Certification, Microsoft 98-367.

Education

Columbus State Community College, Columbus, Ohio, Software Development

Certificate, expected 8/2015.

Java Programming I Java Programming II C++

JavaScript Fundamentals HTML5 Project Management

Microsoft PowerPoint Intermediate Excel Systems Analysis

Franklin University, Columbus, Ohio, MBA, Business Administration, GPA,

3.83.

Carnegie Mellon University, Pittsburgh, Pennsylvania, MS in Public

Management and Policy.

Pomona College, Claremont, California, BA, Government.

Contact this candidate