Customer Service Management

Pascale Casimyr,

*** ********* *****, *********, ** 30253

Cell: (678) 622 – 4091

Email: ********@*****.***

CAREER OBJECTIVE/SKILLS

To enhance my working capacity, professional skills, business efficiencies, and to serve the organization in the best possible way with sheer determination and commitment.

Results-oriented, highly motivated professional, possessing strong customer service,

Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels, resourceful in completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations

Word Processing & Typing

Computer Operations

Filing & Data Archiving

Office Equipment Operation

Telephone Reception

Problem Solving

Has extensive experience in the healthcare industry. I hold a Bachelor's Degree in Business Technical Management, a Master’s in Public Administration with concentration in Health Care Management, and a Master in Information System Management.

Good written and oral communication skills

Extensive knowledge of conducting eligibility interviews

Strong analytical skills

Understanding of insurance regulations and enrollments

Able to answer questions regarding insurance products

Strong knowledge of credentialing process for providers

Above-average computer skills and knowledge of applicable computer applications

PROFESSIONAL EXPERIENCE

Unit Secretary, Grady Health System, Atlanta GA November

2002 to Present

Smoothly run the unit while completing assigned tasks in an efficient and timely

manner.

Serve as a facilitator for communication for the assigned area, disseminating

information and working well with all members of the care team.

Provide a wide variety of support services for the unit, including sending faxes,

making copies, and ordering supplies for the unit.

Answer incoming calls in a professional tone and direct calls appropriately.

Enter doctor’s orders and maintain patient medical records, ensuring all

information is complete and relevant to each patient file. File lab tests, diagnostic

results and other confidential patient information as necessary.

Organize and take apart medical charts upon admission and discharge.

Perform patient care within the scope of defined practice and interacts with

Patients, public, and employees throughout the institution.

General Clerical, Canada Life Insurance Company, Atlanta GA March 2001 to November 2001

Oversaw processing of and preparation of new member enrollments.

Verified and corrected member eligibility issues at least monthly.

Communicated with members regarding benefits.

Utilized state enrollment systems and managed care enrollment systems.

Conducted all work in accordance with the confidentiality requirements mandated by HIPAA for member information.

Monitored all enrollments to identify any processing problems.

Completed other duties as assigned.

General Clerical, Delta Airlines, Atlanta, GA November

2000 to March 2001

Repaired/updated damaged employee files and provide professional

customer service to internal and external customers of the organization.

Assisted various departments with data entry in Access Database, Excel,

and MS Word as required.

QUALIFICATIONS

Experience with medical terminology, handling doctor’s orders, checking on patient lab

results and managing patient medical records.

Knowledgeable in scanning in pharmacy orders for patient prescriptions.

Understand and apply policies outlined in HIPPA, as well as various state and federal regulations.

Able to work as a team with nurses and doctors to provide excellent care to patients.

Fluent in English, Creole, and French.

Strong working knowledge of Epic software system.

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Access.

Microsoft Operating Systems: Windows 3.x/95/98/2000/XP/Vista

EDUCATION

Keller Graduate School of Management December 2013

Master of Information Systems Management, Concentration in General Studies

GPA 3.61

Keller Graduate School of Management August 2012

Master of Public Administration, concentration in Health Care Management

GPA: 3.49

DeVry University, Atlanta, GA February 2011

Bachelor of Science in Technical Management, Concentration in Health Services Management

GPA: 3.29/4.0

Relevant Course Work:

Health Rights and Responsibilities • Health Services Information Systems • Health Services Finance •

Health Care Policy • Managed Care and Health Insurance • Planning and Marketing for Health Services Organizations

Managerial Applications of Information Tech

Marketing Management

Managerial Accounting

Information Systems Mgmt.

Accounting and Finance

Legal, Political, Ethical Dimensions of Bus

Essentials of Information Systems and Programming

Managerial Applications of Information Tech

Networking Concepts and Applications

Systems Analysis, Planning and Control

Principles of Information Security and Privacy

Strategic Management of Technology

Project Management Systems

Advanced Program Management

Information Systems Capstone

COMMUNITY INVOLVEMENT

Committed to community service,

Extensive volunteer history includes involvement in public work with the elderly in Nursing home with Occupational Therapy

Volunteering with the Haitian victims of the 2010 Earthquake in Atlanta, GA

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