Customer Service Manager
Resume:
Patricia A. Ortega
***** ****** ***** ******: 915-***-****
El Paso, Texas 79935 acqx93@r.postjobfree.com
Dear Hiring Professional:
Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities with your organization. The enclosed résumé highlights my experience and qualifications.
As my résumé reflects, my career history includes over 17 years of experience managing accounts for cosmetic companies over large territories. During the past 11 years I have worked with L’Oreal USA providing excellent public relations and customer service, in addition I have added management skills in the industrial field within the last year and a half. I excel at networking with clients and communicating effectively.
In my previous positions I have been recognized and awarded for my customer service skills and strong work ethic. During these years of employment I have learned the value of providing quality service and working with an attitude of dedication and flexibility.
I have a strong ability to handle and manage several projects concurrently to maintain and increase productivity. I attribute my success thus far in life to several key factors: (1) a capacity for continued personal and professional growth, (2) advanced interpersonal relationship skills, (3) command of presentation and communication skills, (4) excellent work ethic and respect for workforce.
Although practical in nature, my résumé cannot convey the professionalism and commitment I bring to new challenges. I look forward to meeting with you to discuss how my experience and qualifications would help meet your goals. Thank you for your time, and kind consideration.
Sincerely,
Patricia A. Ortega
Enclosure
Patricia A. Ortega
10801 Sombra Verde Mobile: 915-***-****
El Paso, Texas 79935 acqx93@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dedicated and dependable professional with over 17 years of successful experience in territory management and personnel supervision. Excellent lead by example attitude with a strong ability to learn new tasks and accomplish company goals and timelines. Skilled at successfully managing concurrent projects. Strong ability to train personnel to achieve the highest company standards and goals with integrity and dedication. Excellent interpersonal and communications skills with proficiency in building rapport among co-workers and the general public.
CORE COMPETENCIES:
• Territory Management • Personnel Training / Supervision
• Strategic Marketing • Project Management
• Account Management • Merchandising
• Logistics Coordination • Customer Service / Public Relations
Bilingual in English / Spanish
EDUCATION / TRAINING
El Paso Community College, El Paso, Texas
Major: General Studies
Training: Personnel Supervision, Personnel Training, Time Management Skills, Customer Service Account Management, Public Relations, Coordinating Logistics, Project Management, Retail Operations, Training Personnel, Strategic Marketing, Store Resets.
PROFESSIONAL EXPERIENCE
FIELD SERVICE MARKERTER 2014 –2015
MINER CORP. El Paso, Texas
Campaigned and executed marketing strategies for industrial loading docks and commercial doors in the El Paso Region. As a team member, analyzed marketing strategies and targets for door to door promotions.
Worked independently engaging individuals to solicit new business within a 10 second brief. Performed administrative time management abilities.
Key Achievements: Conducted various office duties, assisted with completing service tickets for department techs, dispatcher, and payroll.
MERCHANDISE SUPERVISOR 2013 –2014
WALMART El Paso, Texas
Managed and supervised the merchandising procedures for the cosmetics and hygiene product departments. Set-up departments prior to grand opening. Functioned as temporary merchandise supervisor for the pharmacy department. Trained personnel on merchandising procedures and WalMart regulations. Managed shift changes and direct personnel to the daily merchandising and rotation needs.
Conducted modular to rotate old and new products including displays and end caps. Checked out of stock products at beginning shift and changed signage according to price change needs. Managed all inventory, ordering, and stocking functions. Conducted stockroom/ warehouse procedures to organize back stock items.
Key Achievements: Played integral role in opening new location. Completed all merchandising needs according to strict deadlines. Conducted over 50 hours of online management training.
PATRICIA A. ORTEGA Page 2
PROFESSIONAL EXPERIENCE (Continued)
TERRITORY MANAGER 1998 – 2011
L’OREAL USA El Paso, Texas / New Mexico
Directed the merchandising, inventory, display, and special promotions of Maybelline and L’Oreal cosmetic, hair, and skincare products for over 60 locations throughout the El Paso and New Mexico region.
Maintained direct personal contact with assigned accounts. Conduct store resets twice a year to display new and seasonal items and to ensure product displays are in compliance with company standards.
Managed and coordinated logistics, public relations, and media attention, and created the schedule, for two of the five national Garnier tours. Trained personnel in all job duties.
Key Achievements: Awarded Sales Representative of the Year twice for outstanding customer service and job performance. All Wal-Mart accounts in territory were rated in the top 11 for the nation. Built strong base of rapport with store management and associates.
MERCHANDISER 1997 –1998
AMERICAN MERCHANDISING El Paso, Texas / New Mexico
Conducted merchandising duties of nonfood products for Furr’s and Albertsons locations. Operated under strict reset deadlines; created weekly reports, interfaced with staff members.
COMMUNITY SERVICE
PARENT VOLUNTEER 1997 –1998
El Paso, Texas
Volunteered as a parent and grandparent in Y.I.S.D. and S.I.S. D.
Organized events for the school and classrooms to better support students and the school community.
FOOD FOR THE POOR MINSTRY 1991 –Present
El Paso, Texas
Collected and organized food distribution to needy families in the community. Donations collected included clothing, blankets and food items. Through these efforts we have been able to surpass our previous goal of feeding 500 families and instead fed 800 families this holiday season.
VOLUNTEER COORDINATOR 1993 –1994
El Paso, Texas
Coordinating recruiting, screening, interviewing and training of new volunteers. Oversaw and assisted with organizing events, fundraising, and supporting the classroom community.
GIRL SCOUT LEADER 1993 –1994
El Paso, Texas
Worked directly with Girl Scouts in the community to develop the Girls Scouts’ leadership skills and connect with their community. Facilitated troop events, finances, parent meetings, and product sales.
Patricia A. Ortega
10801 Sombra Verde Mobile: 915-***-****
El Paso, Texas 79935 acqx93@r.postjobfree.com
PROFESSIONAL REFERENCES
RICK VELASCO
Service Manager
Miner Corp.
KARLYN C HENRY
National Account Manager
L'OREAL Paris
LAURA URIAS
Shift Manager
Walmart
JIM DEATON
Region Manager
L'OREAL USA
CAROL CRESPO
District Manager
L’OREAL USA
KAREN LEMASTERS
UPC Manager
Walmart
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