Customer Service Sales
Resume:
Joti Mahtani Davis
**** ****** **., ***** *****, California 91709
******@*****.***
OB ECTIVE
A position which will allow me to share my extensive experience in customer
service, sales and management as well as my knowledge in office
administration.
EXPERIENCE
Amato Haute Couture, Dubai UAE
Office Manager/Executive Assistant
uly 2006 – une 2013
- Provided administrative support to the head designer/CEO of Dubai’s largest
tailoring outlet as well as support to members of the management team.
- General office management.
- Introduced additional time serving methods for office management.
- Improved communication within company employees thus fostering a sense of
teamwork and collaboration.
- Provided excellent customer service.
- Cultivated positive relationship with clients.
- Handled client relationship management functions that promoted enduring
relationship to diverse clientele.
- Participated in sales events with various organizations.
- Negotiated favorable terms with vendors for services at tradeshows.
- Improved office efficiency by implementing methods to communicate with
vendors.
- Increased sales & business relationships and made business operations more
efficient.
Oracle Systems Limited, Dubai UAE
Marketing Coordinator
Aug 2004 – une 2006
- Handled telemarketing requirements needed to gather information.
- Provided marketing support through follow-ups on phone calls about client’s
new information sheet.
- knowledge of Oracle was discovered with the job I was handling
- Updated information and contact details of clients to sales department.
- Handled marketing research required by the company
- Implemented new policies to the staff within the organization.
- Produced information by transcribing, formatting, inputting, editing,
retrieving, copying, and transmitting text, data, and graphics.
- Prepares reports by collecting information.
Arabian Falcon, Dubai Media City, UAE
Personal Assistant cum Secretary
March 2004 – Aug 2004
- Provided administrative work including but not limited to office
organization, handled scheduling and appointments of mangers and personnel.
- Organized work by reading and routing correspondence; collecting
information; initiating telecommunications.
- Maintained department schedule by maintaining calendars for department
personnel; arranging meetings, conferences, teleconferences, and travel.
- Greets customers, in person or on the telephone; answering or referring
inquiries.
- Contributes to team effort by accomplishing related results as needed.
SKILLS & QUALIFICATIONS
- Professional administrative assistant with more than 10 years of
experience.
- Highly motivated, creative and versatile assistant in sales and development
as well as management of personnel. Especially skilled at building effective
and productive working relationships with clients and staff.
- Excellent management, negotiation and public relations skills.
- Superior customer service skills.
- Highly adaptable and trainable.
- Result oriented with exposure to sales, business development, marketing,
client relationship management and customer service.
EDUCATION
Bachelor of Science in Commerce, Majoring in Business Management
Southwestern University, Philippines
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