Management, Human Resources, IT
Resume:
Anna Bridges
*** ********* ***** *****, ** ***** 803-***-**** **********@*****.***
Page 1
April 30, 2015
Subject:
Past work experiences such as customer service, corporate administration, time management, project planning/coordinating, human resource experience along with my business management degree, has prepared me to be a successful with your company.
In addition to taking required classes in management, I have furthered my education with Human Resource law seminars, banking courses, and various other leadership and management courses. With over five years of experience in banking, leadership and supervisory positions, and four years in employee relations and human resources, I feel I have the skills, knowledge and passion needed to thrive at your company. With current experience in corporate administration, human resource management, customer service, network administration and project managing experience, I feel that I can multi-task, work independently, and create strong interpersonal relationships with all employees and the community, along with manage all responsibilities given. After viewing my enclosed resume, I would like to designate a time to discuss further the reasons why I believe I have the right qualifications to serve you. Sincerely,
Anna G. Bridges
163 Bevington Dr.
Aiken SC 29803
Phone: 803-***-****
E-mail: **********@*****.***
Anna Bridges
163 Bevington Drive Aiken, SC 29803 803-***-**** **********@*****.*** Page 2
Profile Dedicated and passionate about developing positive employee relations and exceeding organizational goals. Highly skilled and experienced in training, new employee orientation, and payroll management. Excellent problem solving, communication and interpersonal skills. Skills Summary
Project Management
Report Preparation
Written Correspondence
Supply Requisition
Network
Administrator
Customer Service
HR Coordinator
Marketing & Sales
General Office Skills
Public Speaking and
Presentations
Problem Solving
Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare reports for management per request, which range from information for Liquidity, Certificate of Deposit Maturity Reports, and many others. These are built using Business Analytics by Fiserv.
Construct a General Ledger form for health insurance, dental insurance, vision insurance, short term, long term, voluntary life insurance, and life insurance for accounting.
Present training when necessary for new product roll-outs, such as a new account, or an upgrade with our core processing company. Have also conducted training on a new time card system as well as PDF print and sign training.
Manage Network with assistance from SafeSystems. I change passwords, troubleshoot minor problems, help with upgrades or install new printers, scanners and troubleshoot any problem with our core processing company.
Create forms with I-32 design tool to input into our account opening workflow.
Create forms in Adobe for office use.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversee business banking and customer service.
o Manage business banking products such as online banking, remote deposit capture machines and merchant card services.
o Set-up merchant services and remote capture, which includes a laptop set-up and driver installation for our remote capture program.
o Resolve customer issues such as online banking errors, or password resets. o Set up and operational contact for business online banking. This includes completing authorization forms and finding out what the customer's needs from our online banking.
Develop and implement event planning:
o Arrange catering if needed.
o Prepare marketing and promotional items such as koozies, pens, golf tees, notepads, and any other promotional items needed.
o Coordinate the proper people necessary to work the event, whether that be other staff members, or outside sources.
o Review and approve menus for the event to ensure the menu is attractive and will accommodate the amount of people attending the event. o Set up and clean up for each event.
Problem Solving :
o Resolve technical issues in regards to customer online banking, merchant services, and remote capture.
o Manage account opening platform and troubleshoot with vendor when necessary. o Work to resolve all customer issues efficiently and effectively, giving the customer an experience that will keep them doing business with our company. o Resolve any network or technological issue that arises for three branches and operations.
Anna Bridges
163 Bevington Drive Aiken, SC 29803 803-***-**** **********@*****.*** Page 3
o Troubleshoot issues with printers and copiers.
DETAIL MASTERY & ORGANIZATION
Responsible for the coordination of operational/administrative functions of the company and implementation of new products/services:
o Organize training and scheduling for new account product or upgrades. o Manage Payroll processing on a biweekly basis using ADP. o Organize employee orientation and training upon hire. o Receive, organize, and distribute resumes for the hiring department. o Schedule Interviews for candidates selected.
o Manage supplies for all three locations including operations. This includes and is not limited to paper, letterhead, envelopes, toner, bathroom supplies, coffee, creamer, etc. Experience VISTABANK. – Aiken, SC
AVP, Banking Officer, Systems and Corporate Administrator- March 2013-present Systems and Corporate Administrator- November 2012-present Project Manager- July 2009-November 2012
Deposit Service Manager December 2008-July 2009
Customer Relationship Manager, December 2007 – December 2008 SECURITY FEDERAL BANK – Aiken, SC
CSR, - December 2007
Head Teller, January 2006 - December 2007
Teller, January 2006 - December 2007
Education USC-AIKEN – Aiken, SC - December 2005
Bachelors in Business Administration with a major in Management. MIDLANDS TECHNICAL COLLEGE- Columbia, SC - December 2010 Certificate in Employee Relations Law Series.
AIB- Principles of Banking, Supervision, Deposit Accounts and Services, Effective Referrals and How to Maintain Customer Relations.
Community Chamber Ambassador 2009-2012, 2014
Chamber Ambassador of the Year 2009
Chamber Ambassador Chair 2010-2011
Mental Health America Aiken Board 2009-2010
Aiken Young Professionals 2009, 2012
References Andrew Siders
4 Kimwood Court
Aiken SC 29801
Randy Carmon
121 Marsh Point Drive
Pawley’s Island SC 29585
Amber Davis
449 Willow Run Road
Aiken SC 29803
Joan Gardner
110 Sugar Hill Drive
Graniteville SC 29829
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