LINDA GUYSE

**** ****** *******

Indianapolis, IN 46224

***/***-**** (Home)

***/***-**** (Cell)

E-mail address: acqwwu@r.postjobfree.com

1OBJECTIVE: Seeking a challenging and rewarding position as a Receptionist, Secretary, Clerk Typist or Administrative Assistant--all on a part time basis

EDUCATION:

32 of 69 hours at IUPUI toward AA degree in Restaurant, Hotel, Institutional

Management

Corporate Education and Reservations Training: US Airways

MS Word, Excel, PowerPoint: Park 100 Advancement Center

RETIRED: SEPTEMBER, 2011

EMPLOYMENT HISTORY:

4/27/10-6/18/10 Enumerator/Asst. Crew Leader -- US Census Bureau

Duties included conducting interviews with individuals not returning census forms. Also appointed as Asst. Crew Leader--duties assigned by Crew Leader including assisting in the completion of census count, conducting initial observations of other enumerators and reviewing work performed for accuracy and timeliness

12/11/06--10/21/09 Customer Service Associate --Anthem/ Wellpoint

Duties included but not limited to: Answering phone calls from providers and/or members regarding the Anthem Medicaid Partnership with Hoosier Health Wise including benefits, provider contracts, eligibility, claims and information. Operates a PC/image station (Diamond 950) to obtain and extract information. Thoroughly documents inquiry outcomes from accurate tracking and analysis and changes in the database. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information

2/23/04--7/31/05 Reservations Sales Agent -- US Airways, Pittsburgh, PA

Duties included but not limited to: Handling incoming telephone sales calls

including booking and/or reconfirming flights, issuing seat assignments, soliciting and providing ticketing options, making outside calls to advise changes in itinerary, and providing non-technical assistance to callers using internet services

Note: Performed the same position in Indianapolis, IN from 5/2/80 -- 1/31/02

6/30/03--9/19/03 Receptionist/Customer Serv. Rep. -- B&W Plumbing

Duties included but not limited to: Answering phones, opening and distributing

mail, typing correspondence for estimator followed by mailing/faxing

correspondence to suppliers, mailing/faxing correspondence for co-

workers, overall assistance as needed

References Available Upon Request

Salary History Available Upon Request