Customer Service Sales

Kenesha Young

************@*****.*** *** N Westmore Ave, Villa Park Il 60181 708-***-****

[Type your website]

Objectives

To obtain a position which will allow me to utilize my skills and experience and to learn and grow within an organization in achievement of company goals.

Education

Proviso East

06-10-1995 [Type the degree]

Sanitation license

Experience

Dunkin Donuts/Baskin Robbins 17W521 Roosevelt Rd, Oakbrook Terrance Il 60180

Manager 2006-2014

Started as a crew member in 2006 and promoted to a Shift Leader in 2008. In May of 2010 that daily operations of the restaurant run efficiently under a friendly team environment. Responsible for the performance of the restaurant, as well as maintaining high standards of food, service, and safety. Liable for preparing schedules, inventory, ordering of food and ice cream, setting a budget, and continuous training of employees while communicating job expectations. Responsible for ensuring that the sales goals are met along as well as other important aspects. Maintaining awareness of marketing and monitoring what competitors are doing. Analysing sales figures, for future sales volumes to maximize profits. Responding to customers complaints and comments.

Addus Healthcare Decatur IL

Homecare Aide 2003-2006

Assist clients with household chores and transportation, as well as personal needs, and also being a companion. Develop or implement clients management plans. Participate in case reviews to evaluate the clients needs and plan for continuing services.

Norman Cleaner Decatur IL

Steam Presser 2000-2002

Operating dry cleaning machine, operating commercial washer and dryer machine, front cashier, keepsaking wedding dresses, sort and fold laundry, operating steam press machine

Apac Decatur IL

Customer Service/Sales 1996-2000

Handling large volumes of inbound as well as outbound calls, assisting customers with activation of credit cards, updating accounts, transferring balances, also explaining the services provided.

Precision Products Decatur IL

Assembler 1994-1995

Builder, line builder assembly line, power coating equipment, filled orders

Skills

Ability to multi-task,prioritize and work well under pressure

Contact this candidate