Customer Service Manager
Resume:
Daryl Radomsky
Calgary, AB, T2Y 3P1
403-***-**** home or 403-***-**** cell
acqwq1@r.postjobfree.com
Skills Summary
Proven ability to direct complex projects from concept to fully operational status
Goal – oriented individual with strong leadership capabilities
Demonstrated analytical and presentation skills
Work Experience
Caesar’s Steakhouse Willowpark
Fulltime Server January 2015 - present
Responsible for maintaining a high quality of customer service in a 100 seat dining room.
Calgary Child’s Play
Regional Manager, September 2014 – December 2014
Play an instrumental role in getting owners 95% out of the day to day operations of Calgary Child’s Play.
Responsible for 18 locations and a staff of 30
Achieve and maintain 15% profit
Relationship building with principals and key individuals (School Boards)
Deal with parent issues
Maintenance of inventory for sites
Interview new candidates for assigned positions at assigned locations
Alsco Canada
District Manager, April 2014 – September 2014
Develop and motivate a highly productive team of RSR’s, 11 in total
Oversee organization of 11 routes within Calgary, Southern Alberta, and B.C.
Handle and process customer payments.
Maintain Service Agreements to be current and renewed. 80% completion.
Promote direct and allied sales.
Maintain correct inventories in accounts.
IS2 Workforce Solutions
Temporary Services Manager, July 2012 – March 2014
Responsible for the hiring and training 5 Staffing Coordinators in relation to recruitment, order fulfillment, sales, and customer service.
Responsible for the Health and Safety of all IS2 team members and temporary employees.
Perform Hazard Assessments at all new customer locations before placing temporary workers.
Success will be measured by branch target achievement and ensuring we deliver what we promise to our customers. 50% increase in target achievements.
Developing new business with new customers by booking sales appointments with new and prospective customers.
LaPiccalo Napoli Ristorante
Part time server October 2011 – February 2015
Providing customer service in an 80 seat dining room.
UniFirst Canada Ltd.
District Service Manager, September 2008 – July 2012
Provide direction, support, and supervision to 12 Route Service Representatives that service over 550 accounts
Continuous monitoring of customers’ needs to ensure continual service during seasonal changes, emergencies, growth, relocation, etc.
Contact clients electronically and face-to-face to review their service needs and renewal of contracts in the supply of clothing, coveralls, and flat goods provided by UniFirst Canada for their company. 80% successful renewal rate.
“Cold call” customers to discuss UniFirst providing their flat goods, clothing, etc.
Participate in the control of garment costing and employee budgeting by analysis and employee feedback
Ensure a safe work environment both in the plant and on the road
Atco Structures and Logistics
General Foreman Intern / Senior Lead hand, November 2006 – February 2008
Hired as a production line worker on the floor
Became lead hand for the Floor Department in 6 months, staff of 8
Promoted to Intern General Foreman for a staff of 40
Worked on projects in a production line setting with importance placed upon time management, budgeting, and quality
Directed multiple projects with no less than 40 staff members involved at a time
Ensured safety of team members by reviewing day-to-day procedures, spot-checking work habits, promoting safety knowledge
Provide training to new employees where necessary
Review and adjust target dates / times to ensure customer satisfaction and product quality
Newport Grill Inc.
General Manager, July 2003 – October 2006
Team lead to the project that re-designed and re-built the restaurant from the ground up
Tracked for highest quality products while staying within the original budget
Responsible for hiring staff in all positions, maintaining a tight liquor cost of 28% and providing the chef with support in maintaining a food cost of 30%.
Developed and maintained relationships with customers and suppliers to help reach sales of 1.8 million a year.
Assisted the entire team to strive for the highest quality product with the best service to provide a wonderful dining experience
Train new hires as required
Senór Carlos Mexican Grill and Cantina
General Manager, November 2002 – May 2003
Responsible for staff hiring in all positions, maintaining a tight liquor cost of 28% and assisting the chef with support in maintaining a food cost of 29%.
Developed and maintained relationships with customers and suppliers to help reach sales of 2 million a year.
The Inn on Lake Bonavista
General Manager, January 1990 – September 2002
Manage the overall operation of the restaurant and the 75 employees, with a seating capacity of 400 people.
I was instrumental in maintaining a 30% liquor cost and developing relationships with customers to reach sales of 3.5 million yearly.
Education
The University of Lethbridge, Lethbridge, Sept. 1985 – June 1989
Bachelor of Arts
Volunteer Experience
Asst. Coach PeeWee “AA” Hockey - 1988 - 1989
Rocky Mountain Baseball League - 2009 - 2010
Calgary Softball Association - 2008 - 2010
Calgary Round Up Band – 2010
Big Rock Aikido – 2011 - 2013
Computer Proficiency
Microsoft Suite of Office Software
UniFirst Boston Software - unique program used for account receivables, tracking of inventory for each account and communicating client concerns to appropriate departments.
Courses and Awards
Dale Carnegie – Outstanding Performance Award
Atco Structures – Performance Leadership Training Program
UniFirst Canada – Service Certified Program
How to interview and hire the right person
WHMIS - 2013
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