Patient Services Representative/Receptionist/Answering 70-100 calls
Resume:
ARUNA KRISHNA
Fremont, CA 94536
Phone 510-***-****
acqwfx@r.postjobfree.com
SUMMARY
Patient Services Representative with extensive experience with medical equipment order intakes, high degree of patient interaction, solving patient problems and attending to their needs in accordance with performance standards, educating patients about medical equipment and products, updating patient demographic and verifying insurance information, scheduling and rescheduling appointments, and managing front-desk/office and checking-in patients. EXPERIENCE
Senior Patient Services Representative
APRIA HEALTHCARE (Sep 2009 – Jun 2015, San Leandro, CA)
Processed prescription orders from doctors’ offices and hospitals and thereby helped patients receive medical equipment timely. Customers included hospitals such as – Kaiser Permanente, Palo Alto Medical Group, Sutter Health, El Camino Hospital, Stanford, Lucile Packard, Washington Hospital, and others.
Assisted patients over the phone. Average workload consisted of 70-100 patient calls daily.
Assisted walk-in patients with processing orders, collecting copayments, and coordinating order fulfillment with the logistics department.
Helped phone patients troubleshoot equipment issues, and demonstrated proper use of medical equipment to walk-in patients.
Resolved patient grievances, and educated patients about company products and services. Calmed irate customers, clarified policies, strived to repair trust and achieve win-win outcomes.
Verified patient information and insurance.
Dispatched technicians to pick up Durable Medical Equipment from patient homes and other home care facilities.
Repeatedly recognized by patients and management for excellence in customer service.
Partnered with management to reduce patient phone-call waiting time, thereby improving customer satisfaction and operational efficiency.
Assisted field sales representative by providing them patient order information, when needed. FHA Connection Specialist – Contract
WACHOVIA (Sep 2008 – Sep 2009, San Leandro, CA)
Processed mortgage loans using the Federal Housing Act (FHA) connection system.
Obtained Credit Alert Interactive Voice Response System (CAIVRS) numbers for loan borrowers, ordered Limited Denial of Participation (LDP) and General Services Administration (GSA) web based verifications.
Completed mortgage loan files using information from loan applications, credit documentation, and appraisals. Verified all documentation for accuracy and completeness.
Recognized by management for improving operational efficiency and raising customer satisfaction ratings!
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Loan Funding Clerk – Contract
FREMONT BANK (Feb 2008 – May 2008, Hayward, CA)
Reviewed client files to ensure that loan application conditions were satisfied and required documentation had been accurately completed.
Collaborated with title companies to check completeness of title recordings before funding loans.
Ordered and mailed out equity line checks to borrowers.
Totaled check stubs and forwarded to data entry associates. Loan Closing Specialist
WACHOVIA (Dec 2001 – Feb 2008, San Leandro, CA)
Recognized by management numerous times for listening to clients and guiding them through the loan application process and policies governing funding residential mortgage loans.
Checked insurance coverage and property ownership with title and insurance companies.
Scheduled meetings between clients and appraisal managers and represented clients when making appraisal appeals on their behalf with appraisal managers.
Funded more loans than set forth for monthly goals. Selected by management to support the company’s highest producing Loan Representative and maximize sales.
Trained and mentored new Loan Assistants.
Collaborated with associates under high pressure to meet tight deadlines. EDUCATION
Apria Healthcare, Fremont, CA
HIPAA COMPLIANCE TRAINING
April 2013
Wachovia, San Leandro, CA
BANK SECRECY ACT, ANTI-MONEY LAUNDERING COMPLIANCE TRAINING ETHICS AND ELDER ABUSE TRAINING
Auckland Institute of Technology, Auckland, New Zealand MEDICAL TERMINOLOGY (Certificate)
BUSINESS COMMUNICATION (Certificate)
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