Customer Service Insurance

Jennifer J Butler 864-***-**** **** Old Spartanburg Rd D7 Taylors, SC 29687

Professional Experience

March 2014- Greenville Casualty Insurance Company

Present- Claims Adjuster

Responsibilities

Investigate new losses and confirm coverage

Assist Insured’s and Claimant’s with getting their vehicles repaired

Evaluate damage estimates

Make offers of settlement on all total losses and bodily injury claims

Work directly with attorneys in negotiating settlement on bodily injury claims

Work directly with body shops, rental agencies and lien holders toward settlement of claims.

Issue coverage denial letters to all a party to the loss

Train new employees

Assisting in implementing SIU/Fraud Department

November 2006 – Carolina Casualty Insurance Company

August 2011 Claims Supervisor

Responsibilities

Investigate new claims and determine applicable coverage

Assess property damage

Determine liability

Assess injury claims- Determine value of claims, based on severity of injuries, amount of demand submitted by attorney and review of medical bills and doctor reports

Prepare cases for potential litigation

Assist co-workers in managing and maintaining their back log

Take over inherited files to conclude investigation and bring files to closure.

October 2005 – Canal Insurance Company

November 2006 Claims Supervisor

Responsibilities

Investigate new claims and determine applicable coverage

Evaluate property damage and bodily injury claims

Complete liability investigation

Obtain and review damage estimates

Review bodily injury demands and prepare cases for potential litigation

October 2001- CSAA-IIB

June 2003 Claims Supervisor

Responsibilities

Investigate new claims and determine applicable coverage

Complete liability investigation

Work directly with body shop

Evaluate damage estimates

Assisted with field over flow assignments

Investigated fraudulent claims

Assisted in implementing new program for field over flow assignments

Worked directly with independent vendors, rental agencies and attorneys

Trained new employees

Special Skills and Abilities

Over 10 years claims handling experience

Strong ability to manage large case load

Strong ability to multi-task

Detail oriented

Strong in process knowledge and improvement implementation

Proficient in Office applications such as Word, Excel, PowerPoint, Project

Excellent writing skills

Superior customer service skills

Ability to present, teach and explain information and concepts effectively

Ability to learn new things quickly

Enthusiastic, optimistic and dedicated

Education/Certifications:

1994-1995 Diablo Valley Community College

1995-1999Cal State Fullerton- English Literature Major

References/Letters of Recommendation:

Available upon request

Contact this candidate