Manager Office

Sandra D. Robinson

**** ***** ******* ***** ****, Jacksonville, Fl. 32246

904-***-**** *************@*****.***

Professional Highlights

A highly motivated professional Support Service Manager with over 17 years of managerial experience. Dependable, and exercises independent judgment and decision making abilities in maximizing business productivity and customer loyalty. Work independently or as a team member possessing strong analytical, interpersonal, and leadership skills. Specialize in working in an often stressful environment with poise and competence.

Core Qualifications

Vast experience with various financial and debt management procedures.

Strong knowledge of state and federal debt collection laws and regulations.

Ability to deal directly with clients and staffing issues in a timely manner.

Proven problem solver with outstanding interpersonal skills, oral and written.

Proactive self-starter and able to work independently or as a team member.

Ability to make sound decisions in fast-paced environments.

Keen sense of abilities to details and accuracy.

Strong employee counseling and human resources skills.

Excellent conflict resolution and multi-tasking skills.

Working knowledge of office supplies requisition and inventory control.

Solid understanding of Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Internet Explorer, Google Gmail, OneNote and other software applications.

Professional Experience

Support Services and Office Manager:

Manage 16 Customer and Support Services employees located in the corporate office and in 3 satellite offices, domestic and international.

Perform exemplary service in maintaining a retention database for over 15,000 accounts, ensuring full compliance with agency requirements and tight deadlines.

Conduct all administrative staff training using front line one-on-one educational methods and/or via group conference calls.

Perform and analyze daily internal and customer audits reports using manual or interface methods to ensure day to day requirements are met.

Enforce company policies and practices daily to ensure compliance.

Prepare weekly employee schedules, initiate goal setting and monitor daily work activity costs and job assignment completions.

Establish and evaluate employee work performance, initiate promotion and disciplinary actions.

Perform new hire background and reference checks.

Claims Processor Supervisor/License & Compliance Officer:

Performed necessary research to effectively process life insurance claims for payment maintaining four portfolios with confidential information for over 3500 clients.

Ordered death certificates completing state applications for matured life policies.

Deciphered issues that may have occurred between insurance company and the matured life policy resulting in sound judgment resolution.

Maintained and accessed critical, and potentially sensitive, corporate systems and company & customer written and verbal confidential information.

Work History

NCC BUSINESS SERVICES, INC.

Jacksonville, Fl.

Support Service and Office Manager

June 2006 to Present

ASSET SERVICES GROUP, LLC

AKA – FUTURE FIRST FINANCIAL

Jacksonville, Fl.

Claims Processor, Supervisor – License Compliance Officer

July 1999 to June 2006

Accomplishments/ Awards/Honors

Organized and led groups and individual families’ travel/tours throughout Europe.

Created a Customer Support Services’ NCC Business Department SOP.

Received several ‘Excellent Work’ Annual Bonuses.

Received ‘Employee of the Quarter’.

Selected as writer and contributor to the Navy Base newspaper columns.

Education/License

ROCKHURST UNIVERSITY CONTINUING EDUCATION – Jacksonville, FL

Studied Business Management, 1998 to 1999 (15 credit hours).

UNIVERSITY OF MARYLAND – La Maddalena, Italy

Studied Business Management, 1998 to 1999 GPA: 3.4

(Completed 24 credit hours)

HERZING CAREER COLLEGE – Birmingham, AL

Commissioned Notary from July 2011 – present

References are available upon request

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